Best Western Plus Hotel Universo

We stayed 4 night prior to our cruise. I have mixed reviews of this hotel, only because of my interaction with the front desk personnel. When we checked in it was very matter of fact, no smile, no welcome, no information, nothing, just here is your room key. We were in a family room with a king and two twin beds. The room was large compared to Europe standards. The room and bathroom were very nice. We had breakfast three mornings there because it was to be included in our stay. The breakfast was very nice and there was enough choices for everyone, both hot and cold items. The hotel gives you a phone to use during your stay, it worked very well for us navigating the city. The hotel location is very close to Termini station which we used several times. My only disappointment was the front deck staff both at check in and checkout. We were told by our travel agent that breakfast was included, the hotel staff said it wasn't. My travel agent called and had delta vacations confirm with the hotel that it was in fact included. When we checkout out they said again it was not included, when I told the person that delta confirmed directly with him, he said well I was wrong. After some discussion they decided to not charge us, but it was an unpleasant conversation. less

I stayed her for three night at the start of June. The positive are : - great location - clean hotel - friendly staff - adequate breakfast The negatives are the Hotel can be quite crowded with bus loads of tourists coming and going and there is only one lift which means you can often be left waiting for awhile. However overall a very enjoyable stay and I would definitely stay here again. less

This hotel is in an awesome location! We were a little nervous at first because we heard mixed stories about the Termini Station area, but we felt very safe. It is in walking distance (15-20 minutes) to a lot of great neighborhoods with restaurants. If you need to catch the train or the bus, the hotel is 2-3 mins from the stations. It was very convenient especially since it was raining while we were there! We also really enjoyed the cell phone that came with the room as we were able to use it during our trip and save on our own data. Rooms were clean and the staff was very nice. We only had breakfast on day and it was ok, nothing special but it's cheap and works if you're in a rush! less

The hotel was in a great location nearby the train station, metro/bus station, eateries, shopping, etc. The room was very nice (modern), spacious and a great value for the rate. The staff was very helpful in assisting with tours and airport transfers. The great thing about this hotel is that it came with a cellphone in the room. Once charged, I used it a lot for the maps when I went around the city. It is also helpful in that you could make local calls and had other options, such as, to call a doctor, call a room at the hotel, etc. Very convenient and I would stay at other hotels if they offered this service. less

We chose this hotels for its location. We wanted to be near the train station and near the theatre as we were seeing a concert there. There's many hotels in this area, we used Jet2 City breaks to book this one and the flight from Leeds. The flight was quick, 2 1/2 hours, and we found the bus station at the airport easily. The next bus leaving for Rome was a Terravision bus, 7€ per person one way. It only took about 40 minutes to get to the drop off at the train station, then a 10 minute walk to the Universo. Check in was quick although not that friendly. Our room was small, but modern and clean, a big bed, nice bathroom. There was no view, just overlooking a scruffy area in the middle of the hotel, with other rooms facing us. Didn't bother me though as it was quiet. The wardrobe in the room was small and no drawers, only shelves. More for a short trip, but we were there 4 nights so our clothes were a bit squashed! Breakfast was available at the hotel, for 5€ per person per day, it can be added to your bill. Each morning we were greeted by Monica who is the most friendly person we came across in the hotel ( and Rome!) and deserves recognition. The breakfast was adequate, and for such a good price you can't go wrong. Ask the waiters for a cappuccino, worth paying the money just for one of those! We had a couple of drinks at the bar when returning from our adventures in an afternoon and found them to be reasonably priced. We were due to leave early on our departure day, so we paid our bill the night before. The shock was the tourist tax. We knew there was a tax to pay, but it was €6 per person per night! The most expensive anywhere in the Mediterranean! I know it's not the hotels fault, but be aware! All in all, a decent hotel, reasonably priced and in a good location. less