Best Western Plus Hotel Universo

This hotel has a classical exterior but a nice modern marble interior. Rooms are large and comfortable and contain a large modern bathroom. Numerous elevators provide easy access to any of the floors and a large breakfast area provides a wonderfully diversified breakfast buffet. Although the hotel is located in a busy area, it is within walking distance of the train station and various historical locations eg. Forum, Pantheon, etc. Various restaurants and shops abound within walking distance of the front door. When in Rome you must be sure to try it because you will not be disappointed . less

Good location, near main rail station, 10 minutes walk from St Mary Basilica, Trevi Fountain and Spanish Steps, about half an hour from Pantheon, Colosseum and Forum. Room OK, good to have tea/coffee facilities in a European hotel but storage space very lacking, no drawers and few shelves. Lived out of suitcase for three nights. View as you would expect at the rear of a city hotel, lots of pipework. Plenty of lifts, at a number of locations of the reception which reduced queues and distance to your room Breakfast mixed. If yo are paying separately then as a 5euro extra it is probably good value. However if on the B&B rate then it is not a 4 star experience. Scrambled eggs clearly made from powder, omlette no better except the cheese and ham break up the gloopy lumps, breads verging on stale and coffee often nearly cold. less

Well appointed hotel close to Rome’s main railway station. On arrival allocated room 224, very disappointed as this room was extremely small. Following a lengthy discussion and then not updating us on the status we eventually managed to be moved to 645. This was a larger room but not that much bigger. It seems that on inspection when bedroom doors were open that most rooms are quite small. 645 had a comfortable double bed and the bathroom was larger with a shower only. The public areas are good and the hotel is recommended. Opposite the hotel there is a restaurant which is well a visit and is very reasonable. Nice touch in the hotel as each room has a mini Samsung tablet to use. There is also free WiFi. The breakfast is not included but should not be missed and is excellent value at 5 euros. less

Great location and friendly staff at front desk and dining room. The $5.00 breakfast was really good. The honest staff found one of our traveller's purse in the hall and returned it. Thank you very, very much. less

My husband and I recently travelled to Rome for the first time and stayed here as friends had also booked. Our room was ample in size with the bed on a mezzanine floor and sitting area and bathroom below. The termini station is only a few minutes walk and many attractions are close enough to walk to. The buffet breakfast is only 5€ extra per person and is very good value for money and very convenient, opening early so you can make an early start. There is also complimentary wifi and small business centre. The staff spoke excellent English and were able to help with directions and provide a map. There are also many good places to eat close by and a small grocery store just around the corner. I’m hoping I will have the opportunity to stay again. less