Best Western Plus Hotel Universo

Excellent hotel. Great location in Rome. We really just needed a place to stay before leaving early the next morning for the airport. Friendly staff. Beautiful, clean room and nice coffee maker that had perfect coffee - which was instant - but surprisingly good. I would love to know why hotels in Italy do not provide wash cloths. We actually brought our own since we have experienced this in the past. We could have had breakfast, but it started after our departure. Our only complaint is that we asked at check in for a "taxi" in the morning at 6:30 am. We were ready to go by 6am so asked for a taxi then. The person at reception said, well then who will pay for your ride at 6:30? We thought it odd as we only needed a taxi. He contacted our ride who did come around 6:10 and it was a shuttle driver. We were forced - yes forced to sit in the 3rd row which is very uncomfortable and hot. He was picking up a family at another hotel. The cost was 48 euros. We gave him 50 which he also insisted on at the start of ride. I would have never paid him even a 2 euro tip if I had known we were going to have to pick up someone else. It was like riding in a tank, bumpy ride and we had to keep asking for a/c to be turned on. I feel this is a scam at the Best Western with the shuttle drivers. We asked for a taxi. I would recommend if you need transportation, just stand outside and get a taxi. They come by every few minutes. Our experience with taxi drivers in Rome were much better than this shuttle driver. FYI - the cost is the same to airport 48 euros so that wasn't the issue. We did not want to share a ride and we certainly did not want to sit in a shuttle in the third row. I don't think the shuttle had any shocks it was a horrible ride. So Best Western, you would have received 5 stars if you had not deceived us with the ride to airport. less

We have been here for 6 nights and found it just perfect for a home base to explore Rome and environs. We received a very friendly welcome in charming English and all queries across our stay have been answered helpfully. The room was extremely comfortable and even the staff who serviced our room were eager to be of help. The central locality is such an advantage and every aspect of accommodation is superb. This is the place to stay. less

We chose to stay here on our return to Rome knowing we had an early flight the next day. We were not disappointed. Hotel room is modern and decent size as is the bed. Bathroom is good a size. Room has a cell phone that you can use to make local calls, google maps etc. Nice perk. Hotel is about 2 blocks from Termini. No need for a cab to get there. less

Stayed here 2 nights. We had the 2 room family suite, it's 2 rooms, each with it's own entrance. The 2 doors are in a foyer, behind a locked door. The rooms are not connected to eachother. It is located within walking distance of many sights. Otherwise the main train staion is less than 5 minutes away. Breakfast in the morning was a nice buffet, which is included if you're a diamond member, otherwise there's a cost. Probably still worth it. As always stay aware of surroundings, while having lunch just down the street. We saw a lady have her handbag stolen from a guy riding a scooter. Don't let your guard down for a second in Rome!! Be sure to bring adapters for US electronics. less

We stayed in this hotel for 2 nights in June 2019. Location - about 5 minutes walk from Termini train station and metro station. Easy to find. Large sign. Room - small, standard, functional. Bathroom was fine. Front desk - appeared to be open all night. Breakfast - can buy on the day. Looked good even though we did not have it. Hot dishes (sausages, eggs) plus continental. Elevator - small but available. Overall, I was very happy with this hotel and would have stayed longer but they were full. Good value for money. Perfect for a few days in Rome. Would definitely stay there again without question. less