18 day Italy Journey (5 Adults, No Kids)
08/08/2019 samanXXXXXX007HV, Bakersfield, California
Very nice hotel, the entrance was a bit difficult on a busy street but the interior was amazing! They were even willing to store our luggage until we returned for our reservation (we had 3 days train ... more
Very nice hotel, the entrance was a bit difficult on a busy street but the interior was amazing! They were even willing to store our luggage until we returned for our reservation (we had 3 days train travel in between stays). We had 2 rooms and 1 couple in one and me and my husband and mother in law in the other room. My favorite part of this hotel were the bed....they were sooo comfortable! Also liked that in our room there was a single bed for Mom in Law and it was a perfect use of space. A little crowded with our big luggage but still doable. Almost wish we had stayed there longer. Breakfast was great and plentiful. No GF bread options and the eggs were a little greasy but otherwise really good. The shower was a little odd as it had like a wood plank floor that began to float in the middle of the shower and shift (made me a little uneasy but again nothing major).
I will say I was relieved when we checked in that the staff was friendlier than the first night when we dropped off luggage. The gentlemen at the counter that night we brought luggage were rude and treated us as though we were a waste of time. Thankfully, the day we checked in they were different people and completely fabulous. Every room came equipped with usb to plug in our devices and hairdryer. Also had one of those smartphones for use during your stay however we did not utilize it. less
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Thank you for your kind review. We are glad to know that you enjoyed your stay with us, our services and our comfortable bed.
We really appreciate your kind comments about what you liked a litlle less: this is very important for us for improving and offering our guest an even better experience.
On your next stay don't hesitate to contact our breakfast staff for your need of GF food, always available on request.
We look forward to host you again soon
BW Plus Hotel Universo
Roscioli Hotels Group - Roma