Best Western Plus Hotel Universo

We stayed here as a birthday break and due to the then partial Lockdown, it was very quiet. Our room was upgraded which was a great bonus. We were given a room with a terrace overlooking the street with a partial view of the landscape. The bathroom was clean and spacious with great water pressure and heat. The bed was comfortable and an extra blanket was provided when requested. All staff were welcoming, helpful and friendly. I would stay here again. less

good in most aspects, very near city center, clean rooms and bath rooms, staff just okay , friendly,location: very near many restos, shopping and main train station for your connecting trips outside Rome, less

We enjoyed our stay at the BW Plus Universo. Its centrally located. Marco, at the front desk was fabulous. Because of Coronavirus fears and shut downs, we had to cancel the 2part of our trip and extend our stay in Rome. Marco made it easy to extend our reservation. The waitstaff at the breakfast buffet were excellent. Only 9€ per person for a variety of selection. The rooms were clean and spacious. The hotel is in a great location, close to Termini and many little restaurants around to dine in. We’ll stay again in BW Plus Universo on our next trip to Rome. less

The hotel is clean and they now offer non-smoking rooms. The stay was delightful and the in house restaurant was excellent. The breakfast offered a wide selection of foods and the manager Fabrizio was fantastic. He is a hands on manager, and was always ensuring the food selection was topped up and presented well. Would definitely return to this hotel on subsequent visits to Rome. less

We travelled as a family of 2 Adults & 2 Children. Most part of our trip to Europe we were all in 1 room, however at Rome we had booked a quad room with connecting doors, and this was amazing for all family members to have a bigger space. Both rooms were spacious, clean, and modern. Beds & pillows super comfortable, wifi works great. In the main room there was an amazing space to do your make up each morning with a mirror and lights, lighting needs to be a little brighter but great to have own area. Breakfast was only 9€ and quite a big selection, both of my fussy eaters enjoyed! The waitress was lovely and kind. Walking distance to everything - we chose to walk over the city as everything is walking distance and you get to see more, however HoHo bus stops are close, and walking distance to Terminal train station. I would 100% stay here again, and recommend this hotel to anyone! Also a mention to the staff in reception, who were very kind with check out! Great hotel, stay here! less