Friendly clean, comfortable and central
Just a short walk from the Termini and the Metro, in an area well served by a wide variety of pubs and restaurants, the Universo is staffed by as friendly and helpful a group of people as you could wi... more
Just a short walk from the Termini and the Metro, in an area well served by a wide variety of pubs and restaurants, the Universo is staffed by as friendly and helpful a group of people as you could wish to meet. Our embarrassing complete lack of Italian was accepted with a smile and excellent English.
The public areas and rooms were impeccable, clean, quiet and comfortable.
We did not use the restaurant (other than for breakfast) or the bar - which seemed not to have draft beer. Breakfast offered an excellent continental range, but was less appetising for those looking for a fry-up, and tea was a bit haphazard. less
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
We thank you for your kind feedback. We are very delighted to read that you appreciated our rooms and the high quality of our services. We can assure that your valuable feedback will be shared with all our team which daily strive to provide an excellent service with passion and professionalism. We take note of your comments on breakfast and will certainly review them for improvement.
We look forward to welcoming you again and providing you with yet another wonderful stay.
BW Plus Hotel Universo
Roscioli Hotels Group - Roma