Best Western Plus Hotel Universo

We highly recommend staying at this hotel . It was in a great location , close to some tourist spots as well as the metro and bus stations. We loved the free mobile phone to use while we were there enabling us to check out tourist spots, restaurants and even if needed make calls. The staff we dealt with were all very helpful and friendly. If we had to be picky the only complaint we would have is the walls are a little thin and you could hear the people in the room next to you. less

Very nice hotel, the entrance was a bit difficult on a busy street but the interior was amazing! They were even willing to store our luggage until we returned for our reservation (we had 3 days train travel in between stays). We had 2 rooms and 1 couple in one and me and my husband and mother in law in the other room. My favorite part of this hotel were the bed....they were sooo comfortable! Also liked that in our room there was a single bed for Mom in Law and it was a perfect use of space. A little crowded with our big luggage but still doable. Almost wish we had stayed there longer. Breakfast was great and plentiful. No GF bread options and the eggs were a little greasy but otherwise really good. The shower was a little odd as it had like a wood plank floor that began to float in the middle of the shower and shift (made me a little uneasy but again nothing major). I will say I was relieved when we checked in that the staff was friendlier than the first night when we dropped off luggage. The gentlemen at the counter that night we brought luggage were rude and treated us as though we were a waste of time. Thankfully, the day we checked in they were different people and completely fabulous. Every room came equipped with usb to plug in our devices and hairdryer. Also had one of those smartphones for use during your stay however we did not utilize it. less

Old building with modern room furnishings conveniently located near trains. Room has "modern" decorations with fancy bathroom and lots of USB charging ports. However, lights go out if you remove card from the door, and we were only issued one card for two people, an oversight given lighting issue. This was a single, short, night during travel through the city so we didn't pursue correction. Would not consider this facility a good value. Only breakfast option is a huge buffet. While extensive and well stocked, I'd have preferred a less pretentious and less expensive option. Not a bad place but not exciting, either. Best Western affiliation was an attraction for a place to land for the night while traveling thru city. less

The hotel is a 5 minute walk from Rome Termini which was perfect for easy train travel between Italian cities and the airport. The rooms were clean, beds were comfortable, and the airconditioning worked VERY well keeping the room at a good 65 degrees F, which is important during the hot italian summers! Our room was near the elevator which made it a little noisy but nothing terrible. Our room came with a Manet cell phone which we could use for free (it was actually free!). We used it mostly for Google Maps. I would definitely recommend this hotel to anyone wanting a comfortable place to stay while in Rome! less

I thought this hotel was very nice. We had to book 2 rooms as we had 5 but the rooms adjoined and were good size. I was initially worried about the location but we were able to walk almost everywhere. We took a cab to the Vatican. We are a walking family though. It is very close to the main train station but we never used it. We also found many decent restaurants very close to the hotel. I would definitely stay there again. less