An honest review of our 4 night stay/ this was a guided tour booking not ours.
16/10/2016 SoCal145, London, United Kingdom
Our 2nd floor room looked out into a void where you could see the workings of the air conditioning plant and very little else, very little natural light, if you looked up with your head close to the g... more
Our 2nd floor room looked out into a void where you could see the workings of the air conditioning plant and very little else, very little natural light, if you looked up with your head close to the glass you could roughly see what the weather was.
Room tidy and clean, very good bed, bathroom clean . The shower leaked under the door, thankfully most of it soaked up into the mat, the toilet seat came off !! but it just clicked back on after a little investigation. Restaurant was a little confusing, ate in on first night, not that impressed. Breakfast was a free for all, it was good food and well presented just not organised, needs to have a rethink. It was hectic as so many wanted to make an early start, some people left their manners at home, and the crockery kept running out as did the seating.
Overall it was a good clean hotel with polite,well trained staff, very well positioned for anyone wanting to stay in Rome.
But I would not use again, probably because I have stayed in so many and use them as a measure to what to expect from a 4 star city hotel. less
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Thank you for having chosen our hotel and for sharing your experience here.
Please accept our apologies if during your stay some of our services were not completely satisfying to you.
As you have probably noticed, we host an important number of tourists of every nationality and each and everyone of them is very important to us.
Thank you for giving us your opinion on the breakfast. This will help us to improve the service.
We would be really glad if you could reconsider your opinion about us by giving us another chance to welcome you.
We remain at your complete disposal, please do not hesitate to contact us directly for every query or request you might have.
With our warmest regards,
Assistant Guest Relations
BW Hotel Universo
Roscioli Hotels Group- Rome