Best Western Plus Hotel Universo

Hotel is less than a couple of minutes from train station. Termini is a huge train station and can get confusing. Use exit piazza dei cinquecento. When you go upstairs if you see white taxi, bus and Italian flag you're at the right exit. Make sure to turn left on first road via Cavour but be on the right side. If you see hotel Genova turn right. I thought about staying closer to tourist attractions that require metro or taxi ride but so glad staying close to termini. One train ride to Airport and Florence. Bus ride to everywhere. Walking distance to many attractions. Supermarkets at station. Just like any other big cities there're all kinds of people at train station but nobody really bother you. Staff are very nice and room is small but clean and modern. They have converter for electronics if you're coming from the U.S. Wall is thin that's typical in Europe but I slept well. I don't know about 4 stars though. I have noticed 4 stars in Italy are different from other countries. The biggest let down was breakfast. They set up as buffets but can't get your own food. It was so inconvenient since you can't grab anything and have to wait in line to ask for one item. Their cappuccino was excellent. Also 2 waiters did amazing job, They were very fast and efficient they saved our frustration. Other than breakfast everything was great. Price was right too. less

Hotel situated in good place. 5 min walking from Termini Station. Personnel is friendly and helpful. English is a bit poor, but understandable. ATM avaliable next to reception. Breakfast now is poor, from hot only scrambled egg and bacon. Ham, cheese and prosciutto available, as well as some bread and sweet, juices. Coffee will be made by weider. Cappuccino is very good. Romm was on 7th floor, small, smallest I saw. But big plus is terrace with table, chairs and lounger. Near was church and in the evening its lithing is beautiful. As well as every 15 mins bell tolls. less

Very nice large suit with large balcony. Comfortable bed and nice bathroom. The staff was very serviceminded and helpful. We did not have the breakfast but found a nice place close by. Good location when arriving with the train. Will be back. less

Really enjoyed my stay at this central hotel, close to Termini Station. Staff very friendly, efficient and helpful in these challenging times. Room was comfortable and cleaned daily. Breakfast was good and served to you in your seat rather than buffet due to Coronavirus, waiting on staff were excellent too. Would highly recommend staying here if you want a mid-priced hotel close to transport links and walk-able to the main sites! less

So we had originally arranged a stay at a different hotel, when we arrived that hotel was boarded up with just a telephone number on the door. When we rang the number it put us through to this hotel who were amazing, they handled everything so efficiently and helped ease our distress. They honoured our booking (the other hotel wasn’t a Best Western) and gave us 2 lovely rooms, no fuss at all. We were so very grateful and will definitely make this hotel our first choice when we return to Rome. less