Lovely hotel, great location but rooms very hot
10/02/2017 kankuchick, Wales
We stayed here during the Wales v Italy match in Feb 2017. The hotel was very well situated, within easy 5-10 minutes walk of the train station and roughly 10-15 minutes to the coliseum and other attr... more
We stayed here during the Wales v Italy match in Feb 2017. The hotel was very well situated, within easy 5-10 minutes walk of the train station and roughly 10-15 minutes to the coliseum and other attractions. The rooms were spacious, spotlessless clean and the beds were comfortable. The only down side was that the rooms were very warm and the heating was on rather than air conditioning making it uncomfortable to sleep. We ended up sleeping with the balcony door open, which when over a noisy street is not ideal.
The breakfast was great, plenty of choice for all nationalities and good times of service allowing us a bit of a lie in for a later breakfast, or an early breakfast before an early flight. There is a bar and comfortable seating area around reception and the dining room areas.
Within 50 metres of the hotel you also have a number of restaurants serving very good food.
I would definitely stay in this hotel again. less
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review
Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us.
We are so delighted that you enjoyed your stay! We take this opportunity to inform you that, concerning the heating, we had a temporary problem but now we are glad to inform our clientele that we already have fixed it.
By the way, we’re sorry that you haven’t relied on our Reception Staff so to assist you about that inconvenience you had, as infact my colleagues are available 24/7 to ensure to our clientele the best and complete service possible.
Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable.
Once again, thank you for your time and we look forward to welcoming you again soon!
BW Plus Hotel Universo
Roscioli Hotels Group- Rome