Best Western Plus Hotel Universo

Via Principe Amedeo 5/B, Roma, 00185, Italy
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Best Western Plus Hotel Universo

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Healthcare insurance throughout the stay in partnership w show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
Via Principe Amedeo 5/B, Roma, 00185, Italy

Reviews of Best Western Plus Hotel Universo

Traveller Overview:
4.0 Rating: 2438 reviews
Excellent 34%
Very Good 45%
Average 13%
Poor 4%
Terrible 2%
Rating

GuatemalaGringo, wrote review 06/11/2020

Great service and a great location

Really enjoyed my stay at this central hotel, close to Termini Station. Staff very friendly, efficient and helpful in these challenging times. Room was comfortable and cleaned daily. Breakfast was goo... more

Owner Response
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear GuatemalaGringo, Thank you for your feedback. We are delighted that you really enjoyed your stay and that you were impressed with the hotels' standard of service, despite the challenging times we are experiencing. We greatly appreciate your recommendation and hope to see you again on a next visit to Rome. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Rating

Amchatt7, wrote review 26/10/2020

Came to our rescue

So we had originally arranged a stay at a different hotel, when we arrived that hotel was boarded up with just a telephone number on the door. When we rang the number it put us through to this hotel ... more

Owner Response
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Amchatt, Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay with us and that we'll be your choice when your travels bring you back to Roma. We look forward to welcoming you back soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Rating

Prash041, wrote review 04/10/2020

Very average - there are better 4* hotels

We stayed here for one night whilst transiting through Rome. Although the location is close to the station, and the entrance is clean, the room itself was very tiny and dark, despite paying for a larg... more

Owner Response
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Prash, Thank you for sharing your opinion about our hotel. The comfort of our guests is our main goal and we regret we didn't meet your expectations. Our staff are constantly working to improve the satisfaction of our guests and would have been happy to move you to a room that could fully satisfy you. We will forward the mentioned issues to the relevant team to treat them as routine maintenance and solve everything quickly. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Rating

Darangers2004, wrote review 03/09/2020

SHAMEFUL!!!!

I was scheduled to travel to Rome Italy this month but due to COVID-19, the European Union is not allowing US citizens entry into Italy for non essential travel. We booked this hotel at the beginnin... more

Owner Response
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Darangers2004, We understand your claim and are very sorry you feel this way. Anyway, we welcome this opportunity to say that if our clients are facing issues due to their Country's restrictions, we always try to meet their needs offering suitable solutions. We would like to go further your case in order to reply to you accordingly. Please, don't hesitate to reach out to us privately, we are at your complete disposal to provide you with the appropiate reply you are looking for. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Rating

Jules N, wrote review 31/08/2020

Superb Value

Ideally located just a ten minute walk away from the Colosseum, five minutes or so from the Termini and near to the interesting Monti neighbourhood. It was very clean, breakfast was good, the staff w... more

Owner Response
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear Jules, We thank you for your feedback. We're happy you had a nice time and found the location convenient. Your flattering remarks about the service provided by our staff are highly appreciated. We are pleased that you found the value for money excellent and hope to see you again soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma