Best Western Plus Hotel Universo

Our family was scheduled to visit Rome at the end of June, 2020. We had three rooms reserved for 4 nights. Due to CODID 19 and the travel restrictions imposed by the country of Italy, we were not able to travel and make our reservation. I sent an email in late May informing the hotel that we were not going to be able to arrive due to the travel restrictions. Even though we had a non-cancellation reservation, I asked if they would issue a credit voucher for the amount of our deposit, for a future stay. I did not receive a response. I subsequently filed a claim with my credit card company. They informed me that Best Western Universo responded that it was a non-cancellation reservation but if I contacted them, they would be willing to issue a credit. I subsequently sent another email, referencing their response to my credit card company, asking if they would issue a credit for future travel. I still have not received a response. I am very disappointed that a hotel with the Best Western Brand would not be willing to offer a credit for future travel to customers that were not able to honor a reservation due to the unprecedented situation caused by the COVID19 travel restrictions. less

I was scheduled to travel to Rome Italy this month but due to COVID-19, the European Union is not allowing US citizens entry into Italy for non essential travel. We booked this hotel at the beginning of the year before the pandemic hit. I have corresponded with the hotel to get a refund and they flat out refused stating their policy. You would think some common sense would come into play as I did not cancel but Italy is not letting me visit. Again the lack of common sense is mind boggling. Shame on the Best Western Hotel chain and I will be sure to tell everyone via social media how BW robs people during unprecedented times. less

Ideally located just a ten minute walk away from the Colosseum, five minutes or so from the Termini and near to the interesting Monti neighbourhood. It was very clean, breakfast was good, the staff were helpful, friendly and professional and the service, when we requested extra pillows and sheets was prompt and efficient. Would certainly recommend and was excellent value for money. less

The Best western plus hotel universo in Rome ticks all the boxes. Firstly It’s location is a 5 minute walk from the main Termini station that runs all over Italy & also directly into FCO airport 👍 Then from the moment we arrived & were greeted by Marco we couldn’t fault the hotel. We were given a top floor room with sunny balcony overlooking the city & a fantastic comfortable bed. It was spotlessly clean throughout & centrally located for walking to most of the sites. The hotel breakfast is recommended at 9 euro per person & the hotel is also surrounded by great places to eat out in the evening. If We return to Rome We won’t look to stay anywhere other than the Best western plus hotel Universo cause it certainly ticks every single box ✅ less

We cancelled our trip back in March due to COVID but the hotel is charging us anyway because I cannot provide cancellation number. Were told there is no chance that the fault is with their computer system. Every other accomodation [flights, Airbnb] all provided refunds, but Best Western charged us for the night cancelled. less