Best Western Plus Hotel Universo

Via Principe Amedeo 5/B, Roma, 00185, Italy
based on 2394 reviews Trip Advisor Logo
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Best Western Plus Hotel Universo

The Best Western Plus Hotel Universo is a 4 Star hotel in the center of Rome with a nearly centenary tradition.

The Best Western Plus Hotel Universo is located only 200 meters from the Opera Theatre, Termini Railway Station and a few steps f show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Plus Hotel Universo

Traveller Overview:
4.0 Rating: 2394 reviews
Excellent 33%
Very Good 45%
Average 13%
Poor 4%
Terrible 2%
Rating

George S, wrote review 25/02/2020

Friendly clean, comfortable and central

Just a short walk from the Termini and the Metro, in an area well served by a wide variety of pubs and restaurants, the Universo is staffed by as friendly and helpful a group of people as you could wi... more

Owner Response
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear George, We thank you for your kind feedback. We are very delighted to read that you appreciated our rooms and the high quality of our services. We can assure that your valuable feedback will be shared with all our team which daily strive to provide an excellent service with passion and professionalism. We take note of your comments on breakfast and will certainly review them for improvement. We look forward to welcoming you again and providing you with yet another wonderful stay. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Rating

soniai338, wrote review 23/02/2020

Beautiful Hotel

Fabulous rooms, friendly staff and patient with our Italian despite their impeccable English. If you need to park it could be a challenge to find something on the street but the hotel should be able t... more

Owner Response
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear soniai, Thank you for reviewing your stay with us. We are so pleased that you really enjoyed our rooms and that breakfast fully satisfied your taste. We are particularly glad to learn that you experienced excellent service from our staff. We hope you come back and visit us again next time you are in Roma. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Rating

kaybr0wn, wrote review 21/02/2020

Good location, good hotel!

Good location, near the central train station with lots of good restaurants and shops within walking distance. Hotel was nice, staff are pleasant and helpful and the breakfast was surprisingly good! W... more

Owner Response
Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo, responded to this review
Dear kaybrOwn, Thank you for your feedback. It's great to hear that you had a pleasant stay with us. We are thrilled to know that you appreciated the warm and welcoming service of our staff and that our breakfast impressed you so much. We hope to host you again when you come back to visit Roma in the future. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Rating

Dharmesh C, wrote review 12/02/2020

Good Central Hotal

Hotel is well placed in the city with lots of good restaurants walking distance. Rooms are well equipped and big enough. Only issue I found was with the bed. Metro station is nearby and most sight ... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear Dharmesh, We thank you for your review. We are glad that you had an enjoyable experience in our hotel and spent a good time in the neighborhood. The well-being of our guests is of utmost importance and we regret to learn that bed didn't meet your expectations. In these cases, we urge our guests to inform our staff so that they can resolve any issues immediately. We hope to have an opportunity to host you again in the future. Sincerely, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Rating

jkd1810, wrote review 11/02/2020

I'm a fan of the Best Western chain!

This hotel is literally 5 minutes walking distance form the Termini, and 2 minutes from the Hop On Hop Off Bus point. The front desk allowed us early check in. We are a family with two teen boys trave... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review
Dear jkd, We thank you for your review. We are glad to see, that you and your family had a satisfying stay at our hotel and especially appreciated our breakfast and your room. Happy to know that our great location made your visit to Roma easy and pleasant. We look forward to welcoming you back again soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma