Positively surprised by Best Western
01/10/2017 Flanders59, Antwerp, Belgium
I stayed 2 nights at this hotel in June 2017 in room #100 with a friend from America. We really enjoyed our stay. Our room was cosy with a good bathroom, lots of mirrors and plugs, no street noise (al... more
I stayed 2 nights at this hotel in June 2017 in room #100 with a friend from America. We really enjoyed our stay. Our room was cosy with a good bathroom, lots of mirrors and plugs, no street noise (although at the side of the street), lots of TV stations, perfect location. The room had a rather small cupboard but it was OK for a few days. Breakfast (at 15 euro pp) is served in a "corner" of the lobby and is nothing grand but good enough. Location is very central (about 15 min' walk to Jardin des Tuilleries). The only thing we did not like so much was the fact that the nearest metro station is a 15 min' walk away. Also, the staff was a bit difficult to deal with. The girl overseeing the "breakfast service" was very friendly as was one of the guys at reception, although the latter only seemed to speak English and was of little use when it came to getting help with practical things. It seemed like he didn't know Paris at all. The other (male)receptionist was rather rude and condescending (to women?) and not helpfulo at all. It was a good thing we are seasoned travellers and had the internet for travel guidance. Would probably not stay there again but try to find a similar hotel closer to a metro station. Having said that, our overall experience was a positive one, so don't let my review "scare you away". less
Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
good afternoon from Paris.
Thank you so much for your comment. It is very important for us to get your feed-back.
We are glad that you had a good stay in the room and that everything was well working there.
I am sorry that you had not the usual service at our reception desk. I apologize for this inconvenience. You should know that in the meantime we reorganized the reception team and we got good news from our clients.
Concerning the metro stations near the hotel, there is certainly a misunderstanding. Our hotel is situated within 5 minutes walk from 4 different metro stations : Madeleine, Havre-Caumartin, Saint-Lazare and Auber. Also you have a lot of different buses going to all directions in Paris not far away.
I really hope that you change your mind, that we may welcome you again and propose you a better experience at the hotel Sydney Opera.
kind regards from all of us, Greti