Best Western Sydney Opera
13/06/2018 pzorger, Fishers, Indiana
This location was selected because we took the train to Normandy and wanted to be walking distance to train station. The rooms are small. Breakfast area nice, good menu. Staff nice and helpful........ more
This location was selected because we took the train to Normandy and wanted to be walking distance to train station. The rooms are small. Breakfast area nice, good menu. Staff nice and helpful.....some staff were very hard to understand. Best Western in US made our reservations......(recommended by Costco) and they did not reserve the right number of rooms. Paris Best Western said they were not responsible. One couple had to get a hotel room across the way for double the price. !!! I still have not heard from Best Western. We will not be using them again. Manager Anne-Marie Gerbault was very nice and apologetic . She contacted Best Western and sent them my email correspondence .... but still no customer satisfaction accured. less
Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear madame, dear sir,
thank your for your visit in our hotel. We remember your arrival and were so sad that we could not give a room to your friends too. We would have prefered to have all of you with us. Nevertheless I think for this very charged period they had good luck that we could find a room in the hotel next door.
Unfortunatly we dont have the same space in Paris that you may have at your home. We wish to have it for our clients. You got our biggest standard rooms but we may understand that it is rather small for travellers with several bags.
Finaly we hope that you will get any explaination from Best Western International concerning this mistake in your booking.If you need any more information from our side, dont hesitate to contact us again. Mrs Gerbault or our reception team will always be here for you.
kind regards from Paris, Greti