Having moved back to Denmark in early 2019 and not far from Svendborg, we often enjoy a few days here - it's a place we love. Usually we stay at the charming Hotel Ærø. However, this time, because Hot... more
Having moved back to Denmark in early 2019 and not far from Svendborg, we often enjoy a few days here - it's a place we love. Usually we stay at the charming Hotel Ærø. However, this time, because Hotel Svendborg was offering a special Christmas promotion, we thought we'd give it a try. What a mistake!
The hotel is - OK. It recently revamped the façade, restaurant and lobby - and as a result it looks very smart and inviting. But our room was a bit sad and tired, to tell the truth. But we would have tolerated that were it not for dinner last night. This was the dinner included in the 2-night Christmas deal. What they don't tell you in the promotion is that you get less-good food than if you were ordering from the menu. Outrageous. The first course (fish) was really rather nice. But the second course - sadly inedible. Slices of beef/steak that were uncuttable. Over-fried potato pancakes. Flavourless sauce. We had no intention of eating this. The first waiter apologised. Maybe we'd like a cup of coffee instead!!!!!! A second waiter offered an alternative second course, which we accepted. This was the meat that was actually listed on the à la carte menu. But flung together in the same amateur way and with the same hideous sauce that was on a par with instant powder. I checked the menu. This meat was allegedly served with a balsamic reduction. I also noticed that our sauce was served in a cheap tin gravy boat, while white porcelain gravy boats adorned the other tables. 'Why?' I asked the waiter. 'Because you are on a special package.' !!!!!!!!!!!!!! Lost for words. How vulgar, shoddy and stupid is that? Why would a restaurant not serve its very best top everyone.
We took our remaining wine to the lobby and noticed a dirty mug on the table that we had noticed earlier that afternoon. The hotel is plastered with COVID-19 information and mask are mandatory everywhere. Yet here was a mug someone had used and touched. Not good enough.
We had actually supplemented the 2-night Christmas package with 2 extra nights. But we dashed to Hotel Ærø and booked two nights there instead.
The moral of all this:
WHENEVER VISITING SVENDBORG STAY AT HOTEL ÆRØ less
Tran Maria, Gæsteservice/reception at Best Western Plus Hotel Svendborg, responded to this review
First, I would like to apologize for your recent experience at our property. I want you to know that we appreciate your feedback. This allow us to resolve problems that occur and help us to improve our services. Our guest's satisfaction is our top priority, and I am sorry that was not demonstrated to you.
The F&B Manager would love the opportunity to regain your trust and follow up on this. You are more than welcome to give him a call or contact him directly through email. His name is Jan Milton +4524421168 or firstname.lastname@example.org.