To keep business,Keep your customers satisfied at all times,Practice good business ethics.
26/11/2016 kmprettywings34, Willingboro, New Jersey
After arriving at the best western airport south phoenix blvd. My reservation was to pay cash upon arrival on Wednesday November 22nd and use my card for the two additional nights and check out on sat... more
After arriving at the best western airport south phoenix blvd. My reservation was to pay cash upon arrival on Wednesday November 22nd and use my card for the two additional nights and check out on sat November 26th 2016.However, I was not allowed to pay cash when I arrived and had to go back and forth with the night staff about the matter on November 25th 2016 as well as the date of arrival.I also came out the this morning to check out and my driver side window was busted out and again besides the front desk woman stating with no courteous I contact that there's a sign stating the hotel is not responsible for anything. That's all well and good but you are running a business and again there a things called business ethics .EVENTUALLY THIS TYPE OF BUSINESS WILL HURT YOUR BUSINESS. Common courtesy would be to help out in any way to assist your good customers and to train your employees to be courteous as well as talk respectfully to them as well. Considering the distance I drove and chose your business to stay at.
New Jersey less
BinaPatel, Guest Relations Manager at BEST WESTERN PLUS Hotel & Suites Airport South, responded to this review
Please let me start by offering my sincerest apologies for your recent stay with us. We strive to always offer good customer service, and are disappointed that it was not given to you. Regarding the cash payments, a credit card is needed at check in and you can always pay in cash at check out. I am sorry that this was not explained to you. Also, I have contacted the City of College Park police department, regarding the vehicle damage. We have asked them to monitor the area more often, and they have agreed to this. Please let me know if I can be of any further assistance.
Warm Regards-Bina Patel-Best Western Plus Hotel & Suites Airport South