The Place Is A Dump
07/10/2018 Travel_Critic83, Boston, Massachusetts
We stayed here for one night compliments of Delta Airlines because we missed our connecting flight. There were 2 of us traveling and we required 2 beds. Upon arriving at the hotel, the front desk agen... more
We stayed here for one night compliments of Delta Airlines because we missed our connecting flight. There were 2 of us traveling and we required 2 beds. Upon arriving at the hotel, the front desk agent informed us that Delta Airlines only reserved rooms with 1 King bed. This turned out not to be true once I placed a call to Delta Airlines.
The room we were assigned had significant wear and tear and we questioned whether the linens were actually clean, as I noticed dried stains on one of the pillows and on one of the towels. When I called the front desk to request new linens and towels, I was advised that I would need to return to the front desk for new ones.
This hotel located in College Park, GA also attracts college-aged party goers. We had to call the front desk 3 times throughout the night because there was a group of guests partying loud in the room next to ours. The staff did nothing to remedy the situation. less
Angela D, Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
We apologize for not exceeding your expectations. Customer service is our main priority. We will take the information given from your review to implement changes to better serve you and future guest.