Would have stayed elsewhere if not stranded.
24/04/2019 V9504ZYjohnc, El Paso, Texas
This place is pretty awful. We were vouchered to stay here by Delta (a whole other story) after they failed to arrive on time for our next flight. The hotel itself was dingy and poorly cleaned. The ca... more
This place is pretty awful. We were vouchered to stay here by Delta (a whole other story) after they failed to arrive on time for our next flight. The hotel itself was dingy and poorly cleaned. The candy machine was infested by tiny red ants which I would include in a photo but they were too small to show up. We were given a king with a convertable couch with no linens. Had to go downstairs to get them and was told by the night clerk that they had no pillows. Really? A hotel without pillows. Ok. Right.
The carpet smelled and the sheets were grey. When we checked out, the day guy asked why we didn't just get a room with two kings? We told him that we were told that the room we were given was the only one available, he told us that they had several open. So with that I asked if they had any pillows. Of course they did, big surprise. The one good note was that the breakfast was generous and pretty good but that would be it. Avoid. less
Angela D, Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Please accept our sincere apology for not exceeding your expectations. Customer service is our main priority and is not taken lightly. We will take your feedback to implement changes to provide better customer service for you and our future guests. All items mentioned in your review have been addressed and corrected. Again we apologize for any inconvenience that we have caused.