Will never stay at a Best Western again
26/05/2018 smirkis, Winston Salem, North Carolina
Late on a Sunday evening after bad weather wreaked havoc with plane schedules on the east coast my airline incorrectly told me I would not be able to get from Atlanta to my destination until the next ... more
Late on a Sunday evening after bad weather wreaked havoc with plane schedules on the east coast my airline incorrectly told me I would not be able to get from Atlanta to my destination until the next morning. Desperate not to sleep in the airport I quickly made a reservation. Less than an hour later found the airline was wrong and quickly called the hotel. The person at the desk was very nice and said that under these circumstances they usually could cancel the reservation and refund my money. The manager the next day evidently saw it differently and denied my request with no explanation. A hotel that desperate for $100 probably isn't worth staying at. Don't know what I was thinking. Honestly, have never had a good stay at a Best Western. Won't make the mistake of trying one again, even in desperate circumstances. less
Angela D, Front Office Manager at Best Western Plus Hotel & Suites Airport South, responded to this review
Dear Ms Mirkis,
Thank you for your feedback. We are sorry to hear that you had issues with your connecting flight. This is the first I am hearing of your situation. I see that you booked your reservation through Priceline, which is paid through them. The cancellation has to go through the OTA you booked through as you paid Priceline, not the hotel. Unfortunately, when one books through an online travel agent such as Priceline, you agree to their terms, policies and procedures and pay the agency. Should you need further explaination, feel free to reach out to the property or Priceline for assistance.