Good hotel, poor location
18/12/2017 Sarah M, Halifax, United Kingdom
We had a three night stay here last weekend. Our room was spotless and the beds very comfy. It is a 10 minute walk from the train station, and as such isn't in such a desirable area and as is normal a... more
We had a three night stay here last weekend. Our room was spotless and the beds very comfy. It is a 10 minute walk from the train station, and as such isn't in such a desirable area and as is normal around a train station, there are a number of unsavoury characters. I felt OK walking around as I was with my husband, but would have been quite cautious had I been with a female friend. We had a room on the first floor and so there was some road noise and we could hear people on the pavement below. The buffet breakfast is more than adequate and the Reception staff very helpful. We were able to leave our luggage after checking out which is always a help and the safe in the room was free of charge. We had cause to complain due to very noisy Scottish women in the next room to ours, who thought is was OK to speak loudly at 2am, each night. A member of the hotel staff was asked to intervene, but to no avail. This, of course, is not the hotel's fault; you can never tell what your neighbours will be like! less
straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Sarah M,
thank you very much for your response.
We are happy that you enjoyed your stay at our hotel. Looking forward to welcome you again soon.