Best Western Plus Hotel St. Raphael

The hotel's location is very convenient: just a few minutes from the central station but quiet nonetheless. My room was large and very comfortable, the breakfast choice was large, varied and delicious. All the staff were friendly, helpful and efficient. I would definitely stay there again. less

For the price we payed we had a nice room with bathroom and even a separate area with sofa and television and a tiny kitchen. I woke up a lot because of street noise and I guess there must be a metro line below the street because the room was shaking a bit every x minutes from the early morning on. Location is at 500m from the Hautbahnhof were a lot of connections are available. less

Ok. Positives Great location, close to train station, restaurants etc Fantastic and helpful staff; exceptional Clean and efficient Nice bar Negatives Room is a bit small The local area is a bit seedy but not threatening Rooms can get hot at night Having said this this is three star not four. I have stayed in 4-5 star hotels and know the difference. Overall good experience less

The hotel offered the service and comfort you expect from Best Western. My girlfriend didn't feel safe along the street. The lively, parallel Steindamm street almost feels better. Our room faced the backyard, so it was quiet, but there's a rumble from the subway. less

A short walk from the station - which has a train direct from the airport- will bring you to the Best Western. We walked, and as some people have pointed out, you do get to see all sorts of people, but no issues. A taxi is a cheap option from the station should you not wish to walk. The staff are all friendly and helpful, from checking in, through to helping with location and advice and offering great advice on which gin to have. We found the location to be ideal for what we wanted, no issues with housekeeping, our room was clean and well maintained, the battery was changed in the air con remote on our 2nd day and can’t really say we noticed the subway noise up on the 3rd floor. The bar staff were efficient, polite and attentive, with a good manner about them, helping me choose which gin to go for. We didn’t eat in the restaurant and we noticed that it was closed on Sunday evening - not sure if this was a one off or part of the Sunday trading laws in Hamburg ( nearly everywhere is closed ). Overall good accommodation and friendly staff for a reasonable price, what’s not to like? less