Excellent Service in an Accessible Location
23/10/2016 jeannie86, Woodbridge, Virginia
My husband and I stayed here for a long weekend in the city of Hamburg. The hotel is in a great location - just a couple short blocks from the main train station and easily accessible by foot. The hot... more
My husband and I stayed here for a long weekend in the city of Hamburg. The hotel is in a great location - just a couple short blocks from the main train station and easily accessible by foot. The hotel staff greeted us warmly. Although we arrived well before check-in time, they allowed us to check in since there was a room ready!
We booked a comfort double room, and it was so comfortable and spacious. There was a complimentary bottle of water, sweet treats on our pillows, and a hand-written welcome note. Aside from the small entryway and closet, there was a sleeping area with bed, nightstands and television, and then an additional sitting area with couch, desk, and television. Off of that area is the bathroom. For two adults, this amount of space in a European hotel felt luxurious. The furnishings were all new and well-kept. The bedding was comfortable, the towels were fluffy and large, and everything was clean.
The hotel staff was helpful in answering all of our questions about the city, including restaurant recommendations. It was easy to travel from the hotel by walking to the metro or train station. We ate breakfast there one morning, and found it to be a good value for the convenience. The serving staff was friendly and quick to refill our coffee cups. Upon checkout, the hotel stored our luggage so that we could explore the city luggage-free on our last day. And they gave us each a chocolatey sweet before wishing us well on our travels.
The Best Western St. Raphael is a perfect hotel in Hamburg, whether traveling for business, couples, or family, this hotel and its talented staff will meet all your needs. I highly recommend it and would definitely stay here again. less
straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
thank you very much for your nice and detailed assessment. We are happy that you enjoyed your stay. Looking forward to see you again soon.