Small Convenient hotel but with some hic-cups
10/06/2019 wenmarkei, Dubai, United Arab Emirates
We booked the hotel for 6 nights In May 2019 since it was in close proximity to the Vatican . On checking in, we went onto the 5th floor where our room was. The lone lift is really tiny, slow and re... more
We booked the hotel for 6 nights In May 2019 since it was in close proximity to the Vatican . On checking in, we went onto the 5th floor where our room was. The lone lift is really tiny, slow and requires a long wait at most times. The reception staff were courteous and check in as well as checkout were easy and quick.
Well about the room, we booked a triple room for 3 adults including our 13 yr old who is now considered as an adult. Our room however was really tiny and had a double bed and a makeshift bed. It should have been big enough to have proper beds to accommodate all 3 adults, it being considered and paid for as a triple...but the room could only hold a Queen bed and the make shift bed was jammed in the walking space leading to the room and the table at the far end holding the tea and coffee making facilities. I am sure this is a normal double room which was hastily converted into a triple since otherwise it would have a proper bed for the third person. In order to make tea of coffee, we had to walk carefully and try to squeeze past to get to the table after bypassing the bed. The large TV too is placed on the half wall which can hold just 3/4ths of its length. As a result, it juts into the walking space and one can hit ones head or bump into it all the time. A bedside table is placed below this jutting out portion but it did little to prevent us from bumping into it several times...dangerous actually.
The makeshift bed for our 13 yr old boy had its metal feet/ bars rusty,corroded and in a really bad state. Have attached pics. This was really unsafe . Due to this, each time we ventured around the cot, we stood the chance of our feet being ripped into esp the first time when I accidentally grazed into the metal before I noticed it . Thankfully I had my shoes on and so not much damage was done. To temporarily solve the problem Ii used to cover the part with wads of tissue each time. It was however removed by the cleaning staff on 2 occasions and left exposed...and only on day 5 did some kind soul decide to use insulating tape to seal off the heavily jarred and corroded metal edges. We had mentioned this to the reception staff ( they did nothing about it) and also asked if we were in the proper room according to our booking and they assured us that it was definitely a triple. Am sure they were not telling us the truth about the room and we didn't have any other room to compare with since they insisted all triple were of the same size. We just gave up since by then we had unpacked and didn't want to go through the hassle of packing up esp. since this was the last leg of our 4 country tour of Europe.
I must mention however that the bathroom was big enough although the tiles in the bath section were dirty and had fungus in between many tiles.
The attached balcony was good to sit in and look around when it wasn't raining and from there we could see the Vatican museum easily although the opp building with messy cables running all over were quite an eyesore. .
The hotel's location is the plus point actually since from there it is easy to walk to the Vatican, Vatican museum and also to the Pantheon, Spanish steps, Castle San Angelo, Trevi fountain etc. But the metro is close by too and can be used easily if one does not feel like walking. It's an easy ride to the Colosseum as well. Rome is truly beautiful and Best Western Spring house is close to many of the attractions.
I must not forget to mention that the breakfast was quite a good spread comprising scrambled eggs, sausages, bacon, salad veggies, cereal, yogurt, pancake, waffles, fresh fruit, juices, various breads, pastries, coffee, preserves etc...
All in all it was not too bad a stay but rooms are really small and little extra care needs to be taken to ensure safety and cleanliness. less
BWPHotelSpringHouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Thank you for posting your review on TripAdvisor.
We would like to let you know that we were delighted to have had the opportunity to welcome your family with us.
We really appreciate your positive feedback on the convenient location which is few meters from the Vatican Museum. In fact, you had a view of the Vatican from the balcony of your room.
Your appreciative note on our varied buffet breakfast and service is truly gratifying as it showcases to our esteemed online reviewers the strengths of our property and we thank you for that.
We do have a variety of rooms in different shapes and sizes, and we are sorry that you were dissatisfied with the room you were allocated which was, by the way, exactly the room type you have booked
We would have been more than happy to show alternative rooms and find the perfect one, which suits your needs but it was not possible to propose an upgrade in a different category since we are fortunately always full in this period.
Please contact us directly for your next stay, giving us any information that can contribute towards making future stays more enjoyable and tailoring the experience to your needs.
We are surprised regarding your remarks about the housekeeping service, which is usually highly rated, but since we always strive to do better, we thank you for your feedback and we will work with the team to ensure we focus on the points you have raised
We are delighted to read that you were impressed with our staff and found them to be wonderfully helpful. They do genuine care about the well-being of all our guests and always do their best to make every stay as enjoyable as possible.
It is always disappointing to learn of a less than perfect stay but we assure you of our best attention in your future visits and look forward to your return.
Customer care specialist