Brava Gente, Buon Servizio!
02/11/2019 anne s, Manila, Philippines
After a nightmare of an experience on our first night in Rome from another hotel, we booked Best Western Springhouse. And the receptionists, Paolo and Daniel welcomed a frustrated me with utmost hospi... more
After a nightmare of an experience on our first night in Rome from another hotel, we booked Best Western Springhouse. And the receptionists, Paolo and Daniel welcomed a frustrated me with utmost hospitality and sympathy. They even gave us a good deal for another room we need. And so friendly enough to have us check in earlier than usual for us to take a rest before going around the city. Will definitely stay here again when we go back to Rome and directly book with them. less
bwspringhouse, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this review
Dear Anne s,
Greetings from Best Western Plus Hotel Spring House!
Thank you for choosing our hotel for your stay in Rome and for sharing your experience on TripAdvisor.
We are glad that we were able to offer you an enjoyable experience so hopefully,you will keep a sweet memory of your holiday in Italy.
At BWP Spring House, we believe that people are our biggest assets and feedback such as yours reinforces our belief.
We are truly lucky to be working with a group of highly motivated and enthusiastic team who create memorable moments for our guests.
Thank you again for your appreciation,it really means a lot for us.
Your kind words have been shared with Paolo and Daniele.
We very much look forward to welcome you back soon!
Customer care specialist