Excellent caring staff who really want to give you the best, of the best service available out there
08/03/2018 Bardi88, Birmingham, United Kingdom
The staff are very friendly, excellent manners, really do care to make sure you have a very good stay, I have to say that I have stayed about a week and I have never seen any unprofessionalism between... more
The staff are very friendly, excellent manners, really do care to make sure you have a very good stay, I have to say that I have stayed about a week and I have never seen any unprofessionalism between the Receptionists or the Restaurant staff - all have excellent manners and really know how to make you feel important.
Additionally I had an accident and when I got back to the Hotel I asked for some help with a first aid kit, the reception staff immediately helped me and sent the Chef to get me ice, which was really appreciated, then I had phone calls later on to let me know that if I needed anything, someone would be on call all night in case I needed an ambulance or anything. Wow, I never expected anyone to be so helpful, I was very impressed! - Other than that, each morning, the breakfast was an experience all on its own. You enter the restaurant and you're immediately greeted with smiling serving staff, who bring you coffee - just like YOU like it... and the selection of food was better that any Hotel I have ever been to, really, I was gobsmacked. It had everything from scramble eggs, bacon sausages (English style) to Italian cakes of various sizes and tastes, lots of fruit, you could even make your own healthy smoothy shake! It was pure bliss! Now, I dont't remember the names of the waitresses, they were all great, but one in particular, a young lady from Argentina, stood out the most for me, she was super friendly and really a caring person, thank you very much to the whole team. xxx less
BWCappellodOro, Guest Relations Manager at Best Western Plus Hotel Monza e Brianza Palace, responded to this review
thank you very much for your review and for choosing Hotel Monza e Brianza Palace for your recent stay. We are really glad to read that you appreciated your stay with us and that all the services that we offered to you were able to exceed your expectations. We would like to thank you for remarking the professionality and kindness of our staff and the quality of our breakfast.
We would be delighted to welcome you back.
Our kindest regards,
Cristina Customer Service