A nice enough hotel, but....
So, first off, we were very happy with the hotel itself - it is clean and the decor is nice and modern - exactly like the pictures. The employees are pleasant, though not necessarily helpful (see belo... more
So, first off, we were very happy with the hotel itself - it is clean and the decor is nice and modern - exactly like the pictures. The employees are pleasant, though not necessarily helpful (see below). The breakfast is just okay, not great...no waffle iron, only instant oatmeal, no bacon... hot items seem to repeat every two days and sometimes run out..but you won't starve. The location is good - about a ten minute walk to old Montreal and ten minutes to the shopping district. (warning - Montreal is one big construction zone right now, April 2019. We have never seen anything like it, the entire city is dug up, including old Montreal. Luckily in front of this hotel is one of the few areas not under construction)
Now for the bad...if this hadn't happened I would have gave them 5 stars. The hotel is having a new kitchen installed and the construction inside the hotel started at 7am two of the four mornings we were there. Our room was right above the construction area and it literally sounded like a jackhammer was being used in our washroom. We were jolted awake and this noise continued sporadically every few minutes from 7am onward. There is no way anyone could sleep in our room from 7am on... (I had two rooms rented, another one for my daughter and her BF a few doors down and the noise was nowhere near as bad in their room) We called front desk to ask if it could be delayed until after 9 and they just said "NO". Later that day we inquired as to whether the construction would happen again the next morning and were ensured that it would not be starting until after 9. Nope - 7 am. Truthfully, it felt purposeful on the part of the contractor - making that kind of noise in a HOTEL, where people go to SLEEP. And management just did not care - we were not offered a different room, nor compensation.
I sent them an email after returning home, asking for a response to our concerns and received nothing back. I guess that tells the story right there...once they have your $$ they wash their hands of your comfort ... which is probably why they make you pay for your entire stay up front when you arrive...
So moral of the story, it is a decent hotel, but don't expect help with any problems that may arise, even if blatantly the hotel's fault. (oh, as an aside, my daughter overheard some very distraught guests at the front desk who were greatly overcharged ($50/night) at a parking facility the hotel recommended as a cheaper alternative to their own valet service. Thankfully we used the hotel's valet service for $25/night, so didn't have that problem too!) less