Best Western Plus Hotel Montreal

I have been staying at this hotel long term for 26 nights now...with another six, at least, to go. This hotel is amazing for many reasons and I will list them all. But first and foremost, I believe that a good staff is critically important in the hospitality industry and, when someone goes out of their way to make your life easier, that should be noted. While every single person here has been delightful, one person in particular, Meighan, always goes out of her way to help. She took it upon herself to get me a great long term rate which was incredibly thoughtful. Also, she not only accommodates but anticipates, everything I need to have a comfortable stay and a wonderful day. Thank you for everything, Meighan! Now the other great things about this hotel: Location is unbeatable, three minute walk to St. Laurent. Berri UQAM metro is about a five minute or less walk and the biggest metro station hub in the city. Location on St. Catherine street, near many restaurants, a grocery store and other essentials is awesome. Basically, the hotel is central to everything you'd want in downtown. This hotel is also so quiet. I've never heard a noise from either room next door and that is such a rare find. I must emphasize how much I hate noise and this hotel has none! They also give free hot drinks in the lobby 24/7 and the hot chocolate is amazing. This Best Western is also sparkling clean. I've never had to worry or question anything about cleanliness during the pandemic. The TV has a great channel selection. The internet is surprisingly fast. I could go on forever but 26 nights and no complaints sums it up nicely. I recommend this hotel to anyone visiting, for any purpose without any hesitation. less

Location and price to stay in this hotel are just wonderful. All my destinations are walking distance. It is clean, especially in Covid-19 time. Friendly hotel staff, free coffee at reception area... I would select this hotel again next time. less

pros: - very spacious room + bathroom - comfortable bed - fast internet - USB ports to charge your devices - hand sanitizer & alcohol based wipes available in the room - short walking distance to metro (public transportation) & other places of interest (ie: chinatown) cons - construction is going on just outside the hotel. could hear jackhammering noises - noticed a number of homeless people in the immediate area & was even approached by a few. this is definitely more prevalent in this area, vs other areas downtown less

I had great time at hotel however in last they didn't refund my deposit money. On checkout they said they will do full refund however after 5 days when I contacted they refused and said need to talk to manager as they are confused if I did smoke. I don't smoke and never did in my life. I told staff member it is unethical. As a next step I will be filling formal complain about hotel. less

We arrived slightly earlier than 3pm check in. They were no where ready for us, so we waited for the room to be cleaned. We deposited our luggage along with two bottles of wine in the fridge. When we returned from our time out the key card didn't work, only to find they removed our things and gave our room away. They left our belongings at the front desk. When I questioned them about my wine they said "ohh well didn't check the fridge " New room smelled like smoke! We left got our money back for room. Hope the people who got our room enjoyed our wine!!! less