Disappointing stay in Caen
11/06/2019 Besteegirl, Denver, Colorado
I had planned to stay at this hotel in Caen for 3 nights but checked out after just 1 and made reservations elsewhere. I had requested our two rooms be set up with a rollaway months ago. Only to find ... more
I had planned to stay at this hotel in Caen for 3 nights but checked out after just 1 and made reservations elsewhere. I had requested our two rooms be set up with a rollaway months ago. Only to find out when we arrived that was not possible - I wish someone had emailed me in advance to let me know! Anyone with families and in need of accommodations for children beware. The location is in central Caen. While rich in history we found it to be full of litter and in disarray with construction. Very unpleasant, rundown, people had no respect for the city’s history. If you are visiting the area for WWII history, stay in Bayeux. It is a wonderful smaller town and a great launching point for sight seeing. The breakfast at the hotel was nice. I just could never recommend a stay here when there are so many other good options close by. less
Direction-BWModerne, Directeur général at Best Western Plus Hotel Moderne, responded to this review
First of all, we would like to thank you for giving your opinion regarding your stay in Best Western Plus Le Moderne.
We sincerely apologize regarding the beds' arrangement on your arrival. We understand your disapointment.
We should inform you as soon as you made your reservation that we don’t have any rollaway bed in our hotel. We want to keep the room enough confortable for 2 persons.
You emailed us days before your arrival, to kindly inform us that you will stay with your children in our hotel. That is why we did propose you connecting rooms. At your arrival, we tried to meet your expectation and we prepared one of your room with a twin bed. Unfortunatly the second room has a fix queen bed. We are used to welcome families and we always do our best to answer to our guests' requests.
Concerning the city, it’s true that Caen is different than Bayeux. But plenty guest prefere staying in Caen because there are more restaurants, shops and attractions. We are a great location to discover the Normandy. You arrived on Sunday, and Sunday is a quiet day in France in most of cities.
At the end, the Mayor have decided to renove the entire city since 2017. The trafic could be difficult, particularely when it’s the first visit. The constructions will be fineshed in September 2019… very soon !
We sincerely hope that you will have the opportunity to enjoy Caen soon and that we will have the pleasure to make you spend a stay as nice as you were expected to spend with all your family.
We stay at your entire disposal, Madam, and we look forward to hearing from you soon.
Have an excellent day.