We stayed here for 3 nights an had a great time. The hotel is centrally located within the city but not easy to find due to all the construction of a new tram way. Once you get there, the staff a wonderful, they are so helpul and that includes Laura, Frank and Aurilia in particular. They were the best front of house staff I have come across in many years. They deserve 5 stars! However, the hotel itself needs a lot of updating and improvement to make it a 4 * Currently, I don't know how it can be called a 4* hotel. Having stayed in many 4* hotels over the years, this does not warrant its status. The bedrooms are very small, the bathrooms are badly planned and tiny, they are all spotless and very clean though. The room service is virtually non existent as they don't have a kitchen. The breakfast was ok and was included in our rate. However, it was the same selection every morning with no variation. Come on Best Western, you have wonderful staff but not a wonderful product, you need to improve.