29/05/2017 dsa99uk, Leeds
We stayed at the Moderne, Caen arriving 24th May after three weeks touring in France and it brought us crashing back to earth. We ordered car parking by email. The hotel did not reply to the email "be... more
We stayed at the Moderne, Caen arriving 24th May after three weeks touring in France and it brought us crashing back to earth. We ordered car parking by email. The hotel did not reply to the email "because we only had one night available." The consequence was three 75 year olds carrying their luggage half a mile across the city to the Castle car park at 6am on their final day. The breakfast was the worst and most expensive we had in France with a desperate choice and unreplenished bowls. Don't stay here unless you arrive on an escorted tour with a guide able to press your case. And the WiFi is withdrawn at midnight on your last night. less
Direction-BWModerne, Responsable commercial at Best Western Plus Hotel Moderne, responded to this review
Thank you for taking the time to share a comment about your stay at our hotel.
First, we sincerely apologize for not matching all your expectations and for not giving the best impression of our services.
What the receptionist told you on spot was true. The parking was fully booked for one of the nights you reserved, then you declined her offer to assist you in getting closer to the hotel by car.
We are sorry for not informing you prior to your arrival, sometimes we wait to see if there are any last minute cancellations and if not, we always point our guests to the Republique’ carpark located just 170 meters away from the hotel. From now on, we will make sure to be more reactive to our guests’ requests in order to avoid this regretful situation.
Regarding the breakfast, the morning you were there we had to serve more than 70 persons at the same time. We are sorry to have made you wait shortly in order to replenish the food and we understand your frustration. The hotel’s breakfast is really appreciated and always attracts a lot of people. The price of it is the same as in every 4-star hotel within our area.
There is no limitation of any kind regarding the use of Wi-Fi and the reception is opened 24h/7 to resolve any incident. We would be very happy to discuss further with you and we remain at disposal for any question or request.
Also, if you have another stay planned in Caen, we will be much honored to welcome you again and offer you a more valuable experience and some compensations.
Kind regards, AB