Sufficient personnel capacity would improve rating
18/04/2018 trutpert2017, Stuttgart, Germany
We choose this hotel in the hope of a quiet, non-city center stay, and logistics (parking place for free, 100 m to bus station, also 4 km to parking garage in center was no problem and payable (ca 16 ... more
We choose this hotel in the hope of a quiet, non-city center stay, and logistics (parking place for free, 100 m to bus station, also 4 km to parking garage in center was no problem and payable (ca 16 € for > 10 hrs). The room was nice and comfortable, toilet separated from bathroom but no air exhaust. From the homepage and guest evaluations we did not expect a 4-star so we were not disappointed. Staff despite too less was very friendly, so all in all for a two overnight stay recommendable. Rooms were very clean so we gave the room maid a nice tip, surely not common this days.
Breakfast was in price included and very convenient for French conditions, but the personnel was fully overburdened in peak times (3 persons, even the receptionist has to come for help): not enough capacity to keep the breakfast buffet well supplied, even if you got an empty table you had to wait for changing of cutleries, cups, tissues, etc! Staff was very stressed so we did not complain but had some pity for them. Breakfast room was narrow and overstuffed with furniture, sometimes tables and chairs for the size of children but not adults or elders, some of the guests had to change to the looby tables and seats. Due to this reasons we decided for sufficient, without this breakfast experience the assessment could have been very good ! less
delemonte, Front Office Manager at Best Western Plus Hotel Metz Technopole, responded to this review
Thank you for you commentary. Indeed, we were short staffed on this particuliar weekend because it was a holiday in france and we are situated on a buissness area so we were not expecting so many guests. We are truly sorry that the service was not up to standard and we hope that it will not stop you from visiting again.
Front Desk Manager