Coronavirus turned staff and break into a nighMare
Arrived in Prague unfortunately when the state of Emergency was declared. We understood that there were restrictions but we had a party of 20 and from the moment we arrived we were made to feel uncomf... more
Arrived in Prague unfortunately when the state of Emergency was declared. We understood that there were restrictions but we had a party of 20 and from the moment we arrived we were made to feel uncomfortable. Immediately they closed the hotel bar, every bar and restaurant in Prague was closed so we bought food and essentials and grouped in our rooms. Again we were constantly hounded by knocks on the door to be quiet and threatened with expulsion. Then we’re we’re told we could not use the restaurant and had to request meals in our rooms and on Saturday night when we had been walking empty streets for most of the day they called the police as we gathered in the lobby. We were hounded for staying in our rooms and then for staying in the hotel. I don’t know where they expected a group of 20 lads to go when the place is in lock down.
The final straw was this morning when they told us they were shutting the hotel at 12:00 without any prior warning. Which now means we will have to walk the streets with luggage for the next five hours until our flight departs. I understand the need to lock down and contain the virus but the hotel have a duty of car to provide their customers with common decency and basis necessaries during their stay. The stag were abrupt and constantly finding reason to threaten expulsion.
I travel a lot with my company and Best Western in a common choice amongst my colleagues and I. After this experience I will not be visiting Prague or Best Western hotels in the future and will be I instructing my colleagues to do the same.
The coronavirus should not be used as an excuse for rudeness of the staff and allowing them to not provide the basic necessities a hotel should required.....I expect better from Best Western!! less
MS_LHG, Generální ředitel at Best Western Plus Hotel Meteor Plaza, responded to this review
based on current situation in the entire EU, your comment here is very inappropriate. Traveling with a party of 20 with current measures and restrictions very irresponsible.
Blaming our hotel as well as current measures during declared state of emergency is something you should be ashamed of as well as for your behavior in the hotel.
Due to above, we asked TripAdvisor to remove this review which does not reflect good manners and is in dissonance with TA policy. Just in case this review is not removed, here are some comments from our side:
All restaurants, bars and many public places were shut as part of the state of emergency regulations set by government in the Czech Republic. You and your lads made a private party in your guest rooms interrupting many guest around you who complained to us. Yes, we had to deal with it as its our responsibility and ask you to be considerate towards other guest. It didnt work much and few rooms had to be moved because of your behavior. To your other coment, Police walking around hotel saw a number of guest sitting in the lobby bar area, this was your group, so they had to make sure that our bar is closed and no service given as per government regulations. No police was called from our side. This was just a regular police routine.
There was not a single failure on the side of hotel.
Its pathetic to deal with such a bad attitude from someone who declares to be a frequent traveler. I believe that BW will not regret loosing guest like you nor Prague.