Not Up to the Standards of the Past
24/03/2017 jantalking, Baton Rouge, Louisiana
We have stayed at Le Pavillon several times. It's our first choice in NOLA because of the location as we are usually going to the Super Dome or Smoothie Center. This stay was different from the oth... more
We have stayed at Le Pavillon several times. It's our first choice in NOLA because of the location as we are usually going to the Super Dome or Smoothie Center. This stay was different from the others. I knew on arrival that things had changed - no tuxedo, top hat doorman. No big deal, but always something that expressed the level of service you could expect. The valet was nice, and informed right away that parking had increased - $5 plus tax - since I booked. A stunning $42/day before the tax.
Check in came next, The man who checked me in was not rude per se, just not friendly. In fact at first I wasn't even sure if he was checking me in or doing something else on the computer. He did not say much to me at all. When I said something about the parking rate increasing, he just kept typing. He gave us our room keys and we rode up to our room to find our door propped open much like housekeeping will do. They were working on the room across the hall, so we weren't sure at first what was going on. We knocked on the door, opened it the rest of the way and found a clean empty room, so we stayed.
The good part - the beds and pillows are great. There is plenty of room. Everything looked clean,. While the bathroom vanity area isn't huge, it is a nice size for a older hotel and an improvement over the old rooms. I'm ok with the renovations that have been done, It has lost some of it's old hotel charm, but that's no big deal with me. Also even with only 2 elevators, we never waited an extremely long time, The down side - no coffeepot in the room. They do have it downstairs, but that means getting dressed to go get it. We also got hot water in our sink when turning on the cold faucet. It would be cold to begin with, then warm up.
The next day I called to get our car. The phone rang close to 20 times before answered. She took my valet number and said she'd have it brought over. We finished packing, headed down and dropped the keys off at the front desk, The person there was very nice. I also discovered on my bill that I was charged the original rate for parking - which was a nice surprise. Then out to get the car which wasn't there yet. We waited and then saw others just walk across the street and give their ticket to the valet in the booth, They got their car brought to them at the lot. So, we just walked over. Again no big deal, but not the service I expected from Le Pavillon based on past experience.
Overall, still a good stay and I will probably stay here again. But I am a little leery of where things are headed. It makes me sad to see such a great service oriented hotel go down. less
, General Manager at Le Pavillon Hotel, responded to this review
Pleasure hearing from you. Thank you so much for sharing your compliments as well as your feedback with us. We will certainly address our short comings to improve our service levels.
Look forward to welcoming you once again!