Best Western Plus Hotel Mercedes Arc de Triomphe

128, Avenue de Wagram, Paris, 75017, France
based on 525 reviews Trip Advisor Logo
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Best Western Plus Hotel Mercedes Arc de Triomphe

From the start the Best Western Plus Hotel Mercedes Arc de Triomphe has always cultivated the art of reception according the French tradition. It is located a stones throw from the Avenue des Champs Elysees and the Arc de Triomphe, in the very heart show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Plus Hotel Mercedes Arc de Triomphe

Traveller Overview:
4.0 Rating: 525 reviews
Excellent 28%
Very Good 45%
Average 14%
Poor 5%
Terrible 5%
Rating

Journey16368608613, wrote review 25/12/2019

Paris trip review

Excellent service and very helpful guys at the reception. Excellent location of the hotel, close to all major attractions. Staff also made arrangements for the ease of our travel during the time of ge... more

Owner Response
CelineMOREAUD, Directeur général at Best Western Hotel Mercedes Arc De Triomphe, responded to this review
Dear Customer, My team and I thank you for taking the time to let us know your satisfaction after your stay. Looking forward to welcoming you soon and we wish you all our best for 2020 Sincerely,
Rating

Graham N, wrote review 19/12/2019

Paris vacation

We stayed for 2 nights and were very well supported by staff on the front desk, booking taxis for us and explaining the reasons behind the strike which shut down the metro and bus service. The room wa... more

Owner Response
CelineMOREAUD, Directeur général at Best Western Hotel Mercedes Arc De Triomphe, responded to this review
Dear Guest, We would like to thank you so much you for your comment regarding your recent stay at the Best Western Mercedes Arc de Triomphe. We try to do our best to make sure our guests have a good experience while staying with us and it is a great reward to read that you enjoyed your time with us, We hope to have the pleasure of seeing you very soon and we wish you a Merry Christmas Kindest Regards
Rating

davecM7306YG, wrote review 08/12/2019

Small Hotel nice staff

Tiny hotel, felt the website oversold the place and personally would have chosen a different place. Lift is tiny and unpredictable to take it if you dare. With the General Strike the location was a ... more

Owner Response
Sightsee04049646060, Direction at Best Western Hotel Mercedes Arc De Triomphe, responded to this review
Dear Customer, First of all I would like to thank you so much for taking the time to share your comments. I would like to assure you that we constantly strive to achieve the good level of quality, service and hospitality and I would like to apologize since your stay did not meet your expectations. I'm surprised and I don't understand why you had problems with English TV channels : The rooms TV provide 6 English channels: Canal+ English , C+ CINEMA English , C+ SERIES English , DISNEY CHANNEL , CNN INT and BBC! Also, all our rooms provide a NESPRESSO coffee machine +tea + verbena + milk + sugar ( normal & light)! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely yours
Rating

Martin R, wrote review 03/12/2019

Great location, good hotel with a hearty breakfast

This is a small hotel near the Champs Elysees in the heart of Paris, its compact yet its location means there is a car park nearby and a metro station. Whilst it is set in the corner of two streets w... more

Owner Response
Sightsee04049646060, Direction at Best Western Hotel Mercedes Arc De Triomphe, responded to this review
Dear Sir, Thank you for taking the time to share your opinion on your recent stay at our hotel. The esteem has for us is an important feedback for our daily commitment. In fact, with your opinions on the services you have appreciated and on those that, on the contrary, should be improved, will help us to offer a better experience in the future both to you and to the rest of our customers. We thank you again and, hoping to welcome you again very soon, Best regards,
Rating

NyvPR, wrote review 02/12/2019

More than what I was expecting!

Had a wonderful time in Paris. Hotel was in a very good location. Walking distance to the Arc and Metro Stations. Bed was comfy. The only thing I would complain is that the room did had a smoke smell ... more

Owner Response
Sightsee04049646060, Direction at Best Western Hotel Mercedes Arc De Triomphe, responded to this review
Dear customer, Thank you for taking the time to share your opinion on your recent stay at our hotel. The esteem has for us is an important feedback for our daily commitment. In fact, with your opinions on the services you have appreciated and on those that, on the contrary, should be improved, will help us to offer a better experience in the future both to you and to the rest of our customers. We are sorry about the smell, as you gess, some times it happes tha a guest smoke in the room in spite of the the hotel rule and our vigilance. thank you again and, hoping to have you again among our guests, Best regards,