Location, Location, Location! Affordable! Recommend this hotel!
14/10/2019 CircleofFriends, Twin Cities, Minnesota
We stayed here for 5 nights in October 2019. If you are looking for an affordable hotel with a GREAT location, then I would recommend staying here. The hotel reminded me of a boutique hotel even thoug... more
We stayed here for 5 nights in October 2019. If you are looking for an affordable hotel with a GREAT location, then I would recommend staying here. The hotel reminded me of a boutique hotel even though it is a Best Western Plus. We were so happy with the location because it was in the middle of the action & only a block to the happening Massena Square! But we did have a few issues with our stay. First, while polite & friendly, the front desk staff was not very accommodating & I'll list a few examples. When we got there, our rooms were ready but they made us wait an hour. If my husband had not kept asking about our rooms, I'm sure we would have had to wait longer. We asked for extra towels & they didn't want to give us any. We asked for a room with a better view when we first got there & later found out they had one but they said they called us on the room phone to tell us but we didn't answer. How many people stay in their rooms while on vacation?? They had our cell phone numbers but didn't call us to tell us about the room. So when we got back to the hotel, they sad too bad! So we tried again the next day but at some point not worth it plus we are never in our room for anything but sleeping (& the beds were comfortable). The wifi is painfully slow. The room-to-room phone did not work for at least two of the days. On the bright side, we had a car & the valet guy was great! Always friendly and helpful! But despite what I have said, I would stay here again because of the location, the affordability & the rooms were clean & the beds were comfy! less
Stéphane M, Responsable relations clients at Best Western Plus Hotel Massena Nice, responded to this review
We thank you for sharing with us your lreview following your recent stay at the Hotel Massena.
All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve.
I will certainly share your observations with the reception and are sorry not to have met your expectations.
We look forward to welcoming you in the Hotel Massena on your next stay in Nice.
Room Division Manager
Best Western Plus Hôtel Masséna Nice