Best Western Plus Hotel Massena Nice

Really enjoyed our 10-days in Nice. The Massena is in a great location. As we booked for 10-days we were given a balcony on the top floor, which was nice. The only problem with the room was there were no drawers so we lived out of our suitcases for 10 days. A bit of a hassle. However, as we were on-the-go during our waking hours, was easily enough managed. Breakfast was included and it would get 4-stars as the croissant (all types) were EU certified 'bad', am sure ..........very industrial in quality. The actual poppy-seed & sesame-seed breads were decent, but all other bread was a pass. Everything else was very good-to-excellent. Their coffee machines made a good cup of cafe-au-lait and it and the juice machines were bottomless. I found their ham & sausages to be excellent. But those croissant - ugh. Both the room & breakfast staff were great, as were the 'bell-hops' (is there a more accurate name?). The front-desk staff ran hot & cold. Entire staff was young woman and most of them tried too hard to be "professional". To the point of being almost cold. One of them even told us to "look it up on the internet" in response to a question. Rude. There were 3 or 4 who were friendly, but less than half. The place was clean and efficient and we would not hesitate to stay with them again. The location is just a few minute walk from anything of interest and all transportation. If you don't mind making a bit of a climb, the museums are ~1km up the hill or at the other end of the parc. Vieille Ville is a 5min walk, as is the Promenade and the area is rife with excellent restaurants, bistros, stores & shops. We had terrific weather so spent little time on our balcony. less

Our first time in Nice. The Hotel Massena is a good older European hotel with a great staff comfortable rooms and if you’re fortunate a lovely balcony. The location is perfect located on the edge of both shopping and a good old town section. We had a wonderful week there and to make it simple breakfast is included in the room prices automatically. My only issue we ran into were ice cold eggs every morning so we just avoided them. This property is worth staying at. less

We stayed for 5 nights from 24th February, we booked direct with the hotel for a double standard room. We arrived late evening, check-in was quick, we were allocated room 511 on the 5th floor. The room was ok in size as was the bathroom, but the toilet was seperate and was located in a room the size of a closet! If you require to keep the toilet door closed then prepare to get claustrophobia. There is very limited storage space but as only there for a few days it wasn't too much of an issue, there is a fridge in the room (a mini bar) but found there was room for some juice and water. We were unable to control the heat in the room, we had to leave the large window open as no matter how low you had the thermostat it did not blow in any cool air. Breakfast was included in our rate, we emailed the hotel before to ask if they had gluten free bread, the reply was they had 'gluten free items'. They did not have any bread, luckily I took my own, the 'gluten free items' extended to fruit, salad and boiled eggs. We found the service in the hotel very lacking, not sure if this is the french culture, but even walking back into the hotel in the evenings, you have to walk past reception for the elevators, the staff would never even acknowledge you. The location of the hotel is really good, we used the bus from the airport which was 6 euros each and it dropped us right around the corner, the pick up back to the airport was only a minutes walk away also. It is is in very easy walking distance to all the main attractions and a 10 minute walk to the train station. For the price we paid for the hotel it served its purpose but it was by no means anything special nor did it's service imply anything but average. less

This was our second visit to the Hotel Massena at Nice, this time for a week. We didn’t contemplate looking at another hotel as we had enjoyed our previous stay so much and couldn’t get better value for money with the online discount. Again all the staff were genuinely warm and friendly and nothing was too much trouble, the breakfast range very good and could not ask for a better location being so near the sea, old town, bus stops and also within easy walking distance for the station. The main shopping street is on the doorstep and even better, Tiger, as our nearest one is always too crowded to shop in! Our room was smaller than the last when we stayed but was very quiet which made up for the lack of space, especially as it was so near the Place Massena for the Carnival. Again it was wonderful to have the tea making facilities and the mini bar was good for keeping a bottle of proper milk in. One of the other great pleasures of the hotel’s location is that after getting off the tram at Magnan we were able to trundle our cases along the Promenade Anglais, through the gardens to the hotel, it took about 30 - 45 minutes but when you have such an amazing view (and on return as well) it extends the holiday! Merci beaucoup for another wonderful stay. less

Just home from a 3 nite stay . Stayed in room 617 . It was small but had everything that we needed. The balcony was a nice surprise. Whilst there I lost a tiffany eating which was found by housekeeping . Very honest . The breakfasts were very good . The location was excellent. Reception staff very helpful and knowledgeable about bus stops . We will definitely return. less