Best Western Plus Hotel Massena Nice

One of the nicest hotels that I have stayed at in Nice. The room was clean and comfortable. Front desk staff were friendly and helped me book a tour. It was located very well in the center and close to the beach. It was very nice I enjoyed my stay here. Will be returning soon. less

Nice Very bad hotel and very rude staff! Hi All I have been traveling for many years to different countries. This is first time I have met such rude and unprofessional staff in the hotel, who don’t care about customers and talking very rude. Receptionist absolutely was disrespectful, didnt allow to speak with a manager, refused to say her name. Rooms are very old with broken bathroom! Doors are very old. Photos in booking.com is totally different from the original. Reception staff talking specifically about OLGA is super RUDE. Such people not supposed to work in hotels. Don’t ever stay here,you will spend your nerves and waist your money. Kind Regards Be careful guys... less

Once we found the hotel, our GPS led us astray, everything fell into place smoothly. Someone parked the car, the receptionist was efficient and friendly and we were very happy with the size of our room. The hotel offers room service, but no restaurant service apart from breakfast. We found the staff helpful in pointing us in the right direction and the location was great for exploring Old Nice. We would stay here again. less

Was in Nice to attend a conference at the Acropolis centre, hotel was one of the available to book close to the conference centre . I arrived at hotel midday, room was not ready which was expected so left my luggage and went for the meeting , however my first impression was that the receptionist was not friendly at all ( Paula ) . On my return by end of the day my room was ready which was extremely small , no iron availability, no shower cap , very limited toiletries provided Reception staff was the again the least friendly to the point of intimidation ( unlucky to have same one again ) I only says yes for two nights and sort of got used to not being helped by the receptionist except of a young gentleman who was surprisingly friendly . Breakfast was very basic , coffee was not good at all and they never heard of skimmed milk too so I had to take my coffee black . Just to mention ,even though I have a VIP master card that gives me automatic upgrade in this hotel group in addition to early check in and late check out , was denied all that . Finally , at check out I asked for an extra 90 minutes to check out as my flight was late in the afternoon and sort of expecting the answer from Paula which is no , but after a lot of talking and mentioning that I am a level 3 trip advisor reviewer she agreed to let me check out at 13:00 pm but during this extra hours I was called and had knocks on my door every 10 minutes as she did not inform any other staff or housekeeping, so I decided to leave early anyway Needless to say that I was also denied a quite area to pray once I checked out even though my bag was still with concierge Thank you Will never stay there again and I will advise my friends and everyone against going there less

RESERVATION: reading on TA about problems with noisy rooms in need of renovation, we contacted the hotel in advance and asked for a quiet and clean room, which we got (courtyard "view"). As we had booked a "traditional" DBL, it was rather on the small side (15 m2), but in June you don't come to the beautiful city of Nice to stay in your room ;) FRONT DESK: friendly welcome, quick check in. Upon arrival we had some minor issues with our room which were immediatly taken care of, thanks to Manuel and Olga. WIFI: was free and very reliable. BREAKFAST: friendly, quick BF-team and plenty of fresh food available. No waiting for a table. LOCATION: is perfect! almost at Place Masséna, you can walk to the Old City of Nice, to Castle Hill, to the Prom, to the pedestrian shopping streets... and much more. Many nice restaurants close to the hotel. If you want to visit "Cimiez" (Musée Matisse, Musée Chagall...), you can take the bus Ligne azur around the corner (Massena/Guitry), 1 way trip 1,50 Euros pp. To reach the hotel from the airport you can take bus 98 and get off at Albert Ier, 1 way trip 6 Euros pp, from there easy walk to the hotel. Uber to airport was 18 Euros. BW Massena is a 4 star hotel and it was correct value. less