01/05/2019 jkh_traveller, Grasse, France
Last week on our drive through France my husband and I spent the night here. The man at reception gave us a very warm welcome. The room was a good size, the bed was comfortable and there were plenty o... more
Last week on our drive through France my husband and I spent the night here. The man at reception gave us a very warm welcome. The room was a good size, the bed was comfortable and there were plenty of electric points to charge our devices. Unfortunately I had no bedside lamp. Apparently it was away being repaired. The bath plug was also faulty and it wasn't possible to fill the bath tub.
We wanted a cup of tea after our long drive and I asked if we could have another tea bag and a little milk as there was only one tea bag to share and no milk. We were told this was possible but we would have to pay a supplement. The 'welcome pack' only included the items provided and anything else would cost extra. I was shocked. We were already paying over 150€ to stay the night and we were being asked to pay extra for one tea bag and a few drops of milk. I have never experienced that in any other hotel.
Breakfast was excellent. The breakfast room is on the top floor of the hotel with an amazing view over the town. The hotel is conveniently situated near the station and an easy walk from the centre.
We received two emails during our stay proclaiming the Best Western's desire to make our stay wonderful. Some of it was but I felt attention to detail was missing in some areas, both functional and personal. less
Best Western Pl... I, Directeur général at Best Western Plus Hotel Litteraire Alexandre Vialatte, responded to this review
We are very keen to offer you an exceptional cultural break in Clermont-Ferrand, in our Literary Hotel dedicated to Alexandre Vialatte. I fell so disappointed to read this mixed opinion.
I am happy that you enjoyed the comfortable and spacious room, the quality bedding, the warm welcome of my team and the breakfast which allowed you to taste fresh and local produce while admiring this breathtaking view of the city of Clermont-Ferrand which is our pride.
Regarding the discomforts you describe, I am sorry that everything was not perfect. I would like to say that I checked your bathroom: everything was operational. By calling us, we could have shown you how the plug works. As for the goodies, they are indeed provided free of charge upon your arrival for two people such as the Nuxe bathroom products and the Nespresso coffee machine. These quality attentions are a welcome gift.
I hope that your stay will have allowed you to get to know Alexandre Vialatte, a great writer from Auvergne but unkwon. The works of art on display, the books in our library, the quotations, everything in our hotel invites you to immerse yourself in its funny and erudite universe. We hope that this will also remain at the heart of your memories of our hotel. We look forward to seeing you again.
Muriel IMBERT, General Manager of the Hôtel Littéraire Alexandre Vialatte ****
04 73 91 92 06