Can do better
10/07/2019 ModernTinker, Zurich, Switzerland
I was here on a one night stay. Generally, the location is good. From here you can reach most scenic places by foot. The rooms have been updated but it feels as if they forgot about the mattresses (wo... more
I was here on a one night stay. Generally, the location is good. From here you can reach most scenic places by foot. The rooms have been updated but it feels as if they forgot about the mattresses (woke up with major back ache). The staff at reception and certainly the bar could be friendlier. I especially found the bar staff to be rude and not at all customer focused. Would not recommend this particular Best Western. less
Best Western Pl... I, Directeur général at Best Western Plus Hotel Litteraire Alexandre Vialatte, responded to this review
I am sorry if we have not fulfilled your expectations despite the care we take for our customers. We provide rooms with beautiful facilities, decorated with a theme based on the universe of Alexandre Vialatte, the Auvergne writer to whom our Hôtel Littéraire honours. And I assure you that the bedding is up to our high standards of quality. But it is true that the assessment of comfort in this area is very personal.
Concerning the welcome at the bar, I am surprised by your remark and invite you to tell me more about it. I will make a point with my team to understand what may have happened, because it does not reflect our philosophy.
I hope, however, that you have taken the time to enjoy breakfast with its sublime view of the volcanoes of Auvergne and that you will choose to discover our other Literary Hotels.
Muriel IMBERT General Manager of the Hôtel Littéraire Alexandre Vialatte ****
+33 4 73 91 92 06