Best Western Plus Hotel Litteraire Alexandre Vialatte

16 Place Delille, Clermont Ferrand, 63000, France
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Best Western Plus Hotel Litteraire Alexandre Vialatte

Whether you are here for business, pleasure or just passing through, take advantage of the Best Western Plus Htel Littraire Alexandre Vialatte ideal location in Place Delille. The hotel sits close to the historic town center of Clermont-Ferrand and show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
16 Place Delille, Clermont Ferrand, 63000, France

Reviews of Best Western Plus Hotel Litteraire Alexandre Vialatte

Traveller Overview:
4.0 Rating: 508 reviews
Excellent 31%
Very Good 44%
Average 16%
Poor 5%
Terrible 2%
Rating

Patrick M, wrote review 30/08/2020

Car Park Nightmare! And other niggles.

It has always been made clear to us, when booking a room here, that spaces in the hotel’s underground car park could not be reserved and it was “first come, first served”. Fair enough… And we have nev... more

Owner Response
Best Western Plus Hôtel Alexandre VIALATTE IMBERT, Service clients/Réception at Best Western Plus Hotel Litteraire Alexandre Vialatte, responded to this review
Dear Sir, I personally took care of your departure and I can assure you that we are attentive to the satisfaction of our guests. Your remarks are precious to us, thank you for having formulated them. Our parking lot is indeed quite narrow, but it is a rare advantage for an hotel in the city centre of Clermont-Ferrand. I am sorry to read that it has caused you so much trouble. During the summer season, we advise our guests to park on level -2 as priority in order to keep the last available spaces on level -1 so that we can have a quicker overview of the last available spaces. Having sensed your apprehension about moving up from level -2, I accompanied you to help you with the manoeuvre. You thanked me warmly for this attention and I offered you the car park to apologise for the inconvenience. We had to revise our breakfast service to meet sanitary standards. We have chosen the buffet, in our room on the ground floor, with individualised service and we have nevertheless kept our local suppliers (dairy products, pastries, bread...). I am sorry to read your disappointment, but you were informed of these changes by email before your arrival. I hope that we will have the opportunity to welcome you again in the most favourable conditions to provide you with the best possible experience in our Literary Hotel. Muriel IMBERT, General Manager of the Hôtel Littéraire Alexandre Vialatte ****
Rating

18RonB, wrote review 14/07/2020

COULD BE NICE OR NICER

I know that we are in a difficult situation with this Covid 19 pandemic but that is no excuse for neglecting patrons / guests. The hotel was booked in advance by around a week. Not a cheap hotel but ... more

Owner Response
Best Western Plus Hôtel Alexandre VIALATTE IMBERT, Service clients/Réception at Best Western Plus Hotel Litteraire Alexandre Vialatte, responded to this review
Dear Sir, We are delighted that you have chosen our Literary Hotel dedicated to Alexandre Vialatte and his original universe. The rooms overlooking the puy de Dôme and the rooftops of Clermont-Ferrand are unique, as you point out. The new reception conditions have been put in place to welcome you in complete serenity. We take care to provide you with all this information by email before your stay as well as by means of numerous displays at the reception, in the lift and on your arrival. The bar is well open, just ask our teams who will be pleased to serve you. We specify on our site that the rooms do not have a minibar or restaurant, the latter having been closed for 2 years now. I am sorry that you have not read all this information and I hope that you renew this literary experience. Muriel IMBERT General Manager of the Alexandre Vialatte Literary Hotel **** 04 73 91 92 06
Rating

KayMac328, wrote review 24/01/2020

Nice Hotel with Excellent Service

We stayed at the hotel while visiting Clermont-Ferrand for rugby and really enjoyed our stay. The hotel is a 5/10 minute walk from the city centre where the good restaurants are and about a 20 minute... more

Rating

xipto, wrote review 17/12/2019

Enjoyable time

loved the hotel ambiance and concept. in a good location, with friendly access and a private garage, that was a huge plus for us. we went to different day trips all within good distance from the hotel... more

Rating

lucie585, wrote review 19/11/2019

4 star hotel with a 5 star service

An excellent level of service from the director and her team at this hotel. The rooms are spacious and well serviced. We were very well looked after during our weekend stay. I would definitely recomme... more