14/10/2017 Lise M, Penetanguishene, Ontario, Canada
-I reserved this hotel because of the web description & photo of room with large window of river view. I did not get this. Instead I got a room with 2 narrow windows. I was very disappointed to say th... more
-I reserved this hotel because of the web description & photo of room with large window of river view. I did not get this. Instead I got a room with 2 narrow windows. I was very disappointed to say the least. Called the front dek & was told that I would have to pay $40 more for this. I think this is false advertising.
- we often stay at Best Western Plus properties when travelling. Breakfast is always included. This hotel did not.
- limit of 3 devices for internet? All other hotels have no limit on devices.
- no card in room for tv channels. Called front desk & was told they have a list at reception but none available in rooms. How strange!
- can’t open window. No fresh air while sleeping
- AC unit noisy so disrupts sleep less
Stéphanie L, Manager at Best Western Plus Hotel Levesque, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
You had effectively reserve a room with a river view. The room 213 that you had is one of our river view rooms. Some has a unique window and others have 2 Windows. The night that you have stayed, the hotel was nearly full and the only rooms with river view that were available were suites. This is why the front desk told you that there was an extra fee of 40$.
At Best Western, we have the obligation to offer breakfast on site. Best Western that do not have full service restaurant on site have to offer a free continental breakfast. For those with a full restaurant on site, it is our choice to offer a free continental or an a la carte breakfast. We have chose the second option because we love to offer fresh product and choices to our guest. You can have a breakfast package for 12$ that include the plate of your choice, a beverage, the tax and tips.
When you need more then 3 internet access, you can ask the front desk for a new access code and they gave it for free without any problem.
On the first channel of the TV, their is the list of the different tv channel.
In Quebec, there is a law in relation to the construction field which stipulates that any new construction or major hotel renovation can not have window opening on the outside for safety. That's why, following our major renovations of 4 years ago, we have no rooms whose windows open on the outside.
Hope that these informations answer your interrogations.
If we can be further assitance, you can contact us at firstname.lastname@example.org