Charming but restless night
02/07/2017 Anon_xx2016xx, Chicago, Illinois
I completely agree with the recent reviews about the location, charm, WiFi and staff of the hotel. In Torino for a family wedding and booked this property for 1 night to be closer to the airport for a... more
I completely agree with the recent reviews about the location, charm, WiFi and staff of the hotel. In Torino for a family wedding and booked this property for 1 night to be closer to the airport for an early morning flight. Unfortunately I am unable to give a higher review as I am having a very restless and slightly fearful experience. When I arrived I received a warm welcome and very clear instructions how to check myself out in the morning, open the gate and how not to lock myself out before the taxi arrives, as the hotel is not staffed for several hours during the night and early AM!! I'm not sure if this is even disclosed anywhere in any of the booking engines, but would hardly even think to check that it is a possibility with a hotel branded as Best Western. And I'm not even sure that this is legal. The taxi has been booked and I am hoping for an uneventful departure. There is also some strange noise every so often coming from the desk area of the room that of course is adding to my restlessness. I could go on as I haven't even mentioned the safety and security concerns. Reading the hotel guest book, it is mentioned several times that the Reception is available 24 hours. less
Deni L, Direttore at Best Western Plus Hotel Le Rondini, responded to this review
Thank you Anon_xx2016xx for the review and the compliments about our Hotel and Staff.
We are very sorry to read that you didn’t enjoy the peace and quiet that characterize our locations but instead all this silence has bothered you.
Temporarily, the hotel doesn’t have a reception service during the night but, in case of, you can contact the Staff who will be present in real time to meet our guests requests.
We look forward to a new stay without “suspense” time
Greetings from all the Staff
The Hotel Manager Deni Martinetto