Room had a bad smell, someone from hotel personnel had used the Pay-TV while I was away
04/06/2016 Kaupunkiarviot, Budapest, Hungary
The location is excellent and the view to the bay is beautiful. Reasonable price. Good food and nice waiters at the restaurant. Breakfast ok. The street below is very busy and noisy, but I still s... more
The location is excellent and the view to the bay is beautiful. Reasonable price. Good food and nice waiters at the restaurant. Breakfast ok. The street below is very busy and noisy, but I still slept with the window open because of the smell (cigarette) and the heat.
The bathroom was otherwise ok and clean, but the bathtub (some kind of jaguzzi) wasn't, so I just took showers instead of bathing.
When I went out for a walk and lunch and then came back to the room, I noticed that the blanket had been moved from the bed on the chair, so someone had been in my room while I was away. The room hadn't been cleaned. The next day when I was on my way to the airport, I got a phone call from the hotel and the person calling claimed that I hadn't paid for the use of Pay-TV. She said that the card (?) was found in the TV after I had left. I didn't even open the TV during my stay! I had to convince her several times before she finally hung up the phone. Then after the call I remembered the obsrvation day before that somebody had been in the room. I called back to the hotel and explained this. She said finally that "we will have to talk to our personnel again about this", which made me think that this was possibly not the first time (someone from) the personnel uses the Pay TV. My stay would have been otherwise ok (except the smelly room), but this last episode made me decide that I will never book a room from this hotel again. less
bwhotelkonak, Manager at Best Western Plus Hotel Konak, responded to this review
Dear Ms. Irmeli Anita Pelkonen ,
On behalf of our entire team , I would like to apologize for not exceeding your expectations. At Best Western Plus Hotel Konak we strive every day to provide superior customer service. We would like to inform you that your room was entered only for the purpose of cleaning whichnwe saw on the video records after you mentioned. And also I would like you to know that every single information you give is valuable for us and we are doing our best to set the things right. Additionally we thank you for providing us feedback.