Practical location, luxury hotel, good nights sleep.
08/09/2017 katie p, Truro, United Kingdom
POSITIVES: The hotel is clean, freshly decorated and visually appealing internally. Externally it is a little dull to look at but once inside it has a luxurious feel. The interconnecting suite was per... more
POSITIVES: The hotel is clean, freshly decorated and visually appealing internally. Externally it is a little dull to look at but once inside it has a luxurious feel. The interconnecting suite was perfect for us (travelling with two young children) although the doors between the room were locked and we had to ask for them to be opened on our arrival, but the staff on the desk happily obliged. The steam room, Jacuzzi and sauna are an additional bonus and again are immaculate. There are fresh towels readily available. The staff are friendly and speak good English and the breakfast staff were excellent, welcoming our young children with colouring crayons and pads. The breakfast selection was fantastic too, overall a very relaxing one night stay in a good location for travelling back up to the ferry, located just off the motorway. I am not sure if I would have wanted to have spent longer than one night here though as the area was very built up and we are country folk but that's just us! The hotel is positioned in an area where there is clearly redevelopment going on and the large tower blocks surrounding the hotel were a little intimidating, with people being able to see into the rooms from their balconies. Again we are not used to this but this is only our experience.
NEGATIVES: We were on the sixth floor and were a little concerned to discover that the large windows opened up fully and there was no locking mechanism, as we had young children this was a safety concern for us. Also we had a coffee machine in our room but no capsules to make the coffee with, although we did have a plentiful supply of instant coffee and a selection of teabags. The underground parking is good but unfortunately we couldn't use it as we were travelling in a van that was higher than the 1.8 metre barrier. We parked in the large unmade carpark for the surrounding flats and offices but were a little concerned for the safety of our vehicle, we would have been much happier if it was parked underground in the gated carpark. less
Laurent L, Directeur at Best Western Plus Hotel Isidore, responded to this review
Dear katie p,
Thank you very much for taking the time to share your experience of your stay at Hotel Isidore with the users of this website. I am sure all your tips and advice will be very useful to future travelers.
I am really happy you had a pleasant time with us. Glad to see the lay-out of our interconnecting family rooms suited your needs.
I will pass on your comments about the missing Nespresso pods to our Housekeeper. Sorry about this.
I hope we will have the pleasure to see you again soon.