Best Western Plus Hotel Goldener Adler

I wrote a long detailed review of my experience at the Goldener Adler which TripAdvisor declined to publish for unclear reasons, so here it is again in brief format. The Goldener Adler overcharged me 12euro on a booking I made through booking.com. They refused to refund it when I asked them to. When I threatened to refuse the charge on my credit card they agreed to the refund. Avoid this place. They tried to overcharge me. They might do the same to you. less

Given the constraints of working within a historic hotel they have done a good job of updating it with great amenities and furnishings while maintaining the character and charm. Although the room was not that big it was very comfortable, the staff were lovely and the location is perfect. The breakfast was good, (have had better), but our waiter was so charming and obliging after making a mistake with our order on the first day, he totally won us over. less

This is a beautiful and quaint hotel. The location is perfect and the staff is so warm and welcoming! The breakfast was included and it was delicious. If you let them know in advance, they will make gluten free bread. It feels like a true, historic Austrian hotel. Loved it! less

We stayed for two nights and can't recommend this hotel highly enough! It is really central so easy to access everything and the staff were really friendly and welcoming. Even the breakfast was great! It has a great mix of the traditional with a contemporary twist. Please don't hesitate to stay here. less

We recently stayed at the BW Plus Goldener Adler and loved it. The hotel is very historic, but our room was equipped with all the modern appointments. The location is in the heart of Innsbruck and could not be located better. The breakfast was very good with eggs and meats made to order. Lovely outdoor restaurant outside the hotel where you can enjoy the sights and sounds of the city. We loved it and would definitely stay here again if in the area. Highly recommend! less