Best Western Plus Hotel Goldener Adler

24 hour + flight delay out of Innsbruck so ended up booking Goldener Adler - chose a location in the old part of Innsbruck. Fabulously pretty hotel, great location. Wonderfully helpful and friendly reception staff throughout our 24 hour stay. Great choice at breakfast. Kettle in room, which I really appreciate. Only negative was the odd bathroom design - rather than solid doors, there were partially frosted glass panels. This was on floor 4, not sure if same on every floor. 2nd time we have had frosted panels in a hotel bathroom and personally I really don't like it as lacks privacy but that might just be me. Would have been 5 stars if not for bathroom as everything else was wonderful. less

Location could not have been better for the Christmas Markets! Centered within a pedestrian zone yet that was not a factor with taxi drop off. Hotel overlooked the Goldenes Dachl right in the heart of the Altstadt. Good breakfast in a quaint restaurant setting. Room was quiet except for an outdoor late-night bar right around the corner which was very loud. less

This was a return trip and it was most enjoyable. From check-in to check-out, we were treated like valued customers. We love the hotel's location, the friendly and helpful staff, and clean warm rooms. We dined in the restaurant and very much enjoyed the delicious cuisine. less

This is a quaint hotel right in the old section of town, 60 sec from both the Inn River and the Golden Roof. The area is very quiet. The entrance and decor are old world, and the reception staff was very friendly and helpful. The room was on the small side, but very functional. The bathroom was larger than other hotels of the same type, a welcome attribute. I requested a steam iron and it arrived promptly. The only gripe was the wifi system. Once logged on, it was slow (1 Mbit/sec max). So fine for light usage (email, browsing), but not file transfers. It seemed some ports were blocked, so features a business traveller might expect, like VPN, do not work. An infuriating issue was re-connecting after putting my Mac laptop to sleep and then waking it up. It sometimes took 10 minutes, and even restarting the computer, to re-establish a viable Internet connection. It seemed to be a DNS server problem that I couldn’t resolve in my 2 days there. I use my Mac in dozens of such places per year, and this was the first time I have had this kind of frustration at a hotel. Hooray for iPhone hotspots when in a jam. The front desk said they'd have their tech people look into it...hopefully they have.It has a good restaurant on the ground floor, with a very nice buffet breakfast. It was appreciated that the items were placed on tables all around the room, which reduced crowding at any one spot. Having newspapers in 3 languages was an added bonus for the international crowd. Overall, highly recommended. less

This was our second stay at the hotel. The first was 13 years ago. It was as great as we remembered it. Lovely staff. Lovely atmosphere and a fantastic breakfast. I hope to return for a 3rd time. maybe next year. less