20/05/2017 MarggyCanberra, Canberra
This hotel is in a great location, right in the old town and an easy walk to all of the main attractions. It is an old building with a lot of character. There is parking available not far from the hot... more
This hotel is in a great location, right in the old town and an easy walk to all of the main attractions. It is an old building with a lot of character. There is parking available not far from the hotel but we could unpack our bags right in front of the hotel. Parking is also at a reduced rate.
The reception staff, in particular Maria, was very helpful.
We knew when booking this hotel that the rooms were small but we were still very surprised at just how small they were. The room was quite cramped with barely enough room for our bags. The room was quite clean.
There was a reasonable selection at breakfast but the food was not high quality. In fact some of the bread and cakes were not even fresh.
We have been in Germany and Austria for almost 5 weeks now and this was the most expensive hotel we have stayed in. Unfortunately it was also the hotel with the smallest room and the worst breakfast so overall although we loved Innsbruck we found the hotel very disappointing. less
HotelGoldenerAdler, Manager at Best Western Plus Hotel Goldener Adler, responded to this review
Let us start by thanking you for your review.
Your feedback is very much appreciated and we can assure you that our whole team and management will use this information to do everything possible to create an enjoyable experience for each of our guests. We want to apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.
With many thanks for your honesty and kindest regards from beautiful Innsbruck
Best Western Plus Hotel Goldener Adler