NO restaurant at weekends where does the plus come from?
07/06/2018 michaelshr0pshire, Telford, United Kingdom
Having booked through Best Western central reservations for Sunday Night requesting evening meal, disabled car park, room near lift received, room furthest from lift, yes disabled car parking, but no ... more
Having booked through Best Western central reservations for Sunday Night requesting evening meal, disabled car park, room near lift received, room furthest from lift, yes disabled car parking, but no evening meal, we had booked for two nights for our return trip on a Friday and Saturday when we arrived on the Friday we asked to change reservations to just one night due to lack of evening meal, oh dear oh dear you booked online so they could not change the booking had to ask to speak to central reservation to change it, these self opinionated central reservations should listen not dictate they never get it right think again head office watchout when you book they don’t inform you or answer your queries, the staff at the hotel were very helpful, except they are not allowed to change online booking strange. less
BWGergovie, Assistante de Direction at Best Western PLUS Hotel Gergovie, responded to this review
We thank you for taking the time to leave your comment on the website "Tripadvisor".
I would just like to point out that you had made your reservation on the Best Western website and that it is clearly stipulated that our restaurant is closed on weekends.
I do not understand why you were surprised when you arrived, this information.
As for the cancellation of your 2nd night, when reservations are made online, we do not always have the hand to modify or cancel them.
Know that customer satisfaction is at the heart of our priorities.
We hope to welcome you soon for a future trip to our region.