Smoky Smoky Smoky
04/03/2018 Natalie R, Denver, Colorado
They say the rooms are smoke free, but there are so many smoking areas in the hotel that the whole place just reeks of stale smoke. The gym is non-existent I'm sure and the hot tub area so small, it r... more
They say the rooms are smoke free, but there are so many smoking areas in the hotel that the whole place just reeks of stale smoke. The gym is non-existent I'm sure and the hot tub area so small, it really cant be visited if there are already a couple of people in there. There is nowhere to place anything in the bathroom. The parking is a couple of streets down and expensive. Most of the hotel needs an update. Proximity to street makes for a noisy night. The breakfast was the only nice thing. less
HGSPA, Direttore at Best Western Plus Hotel Genova, responded to this review
Good morning. We find his comment hard and not corresponding to reality. Most of the hotel's rooms are non-smoking and the public areas are non-smoking. The Gym is an absolutely existent environment, as shown in the pictures of our brochures and on our website. The SPA is a small wedding favor, as described on our website. The hotel has a free but not bookable parking area. As reported, a paid garage is available. Most of the hotel has recently been renovated and improvement works are constant. On the occasion of a future stay we suggest you to communicate with the Reception for any problem and in any case to want to document in advance of the chosen hotel. Greetings.