A standard business hotel directly at a U bahn station
03/11/2017 Anonymus3434, Istanbul, Turkey
The location was great, the door is just in front of the U Bahn station and to go to the city center takes 15 mins. The breakfast was standart, not great but not bad. There is at least a small variety... more
The location was great, the door is just in front of the U Bahn station and to go to the city center takes 15 mins. The breakfast was standart, not great but not bad. There is at least a small variety of bread and bretzel. I was not satisfied with the room cleaning service. I found the kettle and the coffee station in the wardrobe instead of the table in the room. I moved it into the table. After one night I put my towel on the ground because it was dirty. When I came back, I saw that the dirty towel was folded and put on the chair again. I had no time to ask for a clean towel, but anyways I used another one but I expected that it would have changed. I had a minibar but it was empty, but OK, i came late at night and had water at least. The air conditioning is also somehow weird. There is a control unit where you can adjust the temperature but it is just in front of the thick curtains. If you close the curtains, the air conditioning is blowing to the window not to the room. less
BWFellbach, Guest Relations Manager at Best Western Plus Hotel Fellbach-Stuttgart, responded to this review
thank you for taking the time to write a review regarding your recent stay at our Best Western Plus Hotel Stuttgart-Fellbach. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your detailed feedback to implement improvements to ensure we offer a better experience for you and our guests in the future. We hope that you will consider staying with us again so that we have another chance to provide you with a superior experience. Until the we remain with Kind regards from Fellbach.