I booked a single room for 1 adult for 3 nights from June 8 to June 11 (2018). Note that from late spring to late summer, Chantilly is quite hot and humid around the clock. So, it was muggy throughout the nights that I stayed at the Best Western Hôtel du Parc in Chantilly.
The first night I was placed in room 107. In the evening I called reception for help when I was unable to get the AC unit to function. Reception advised that the AC unit in room 107 does not function. I checked the guestbook in the room, and it states that every room at the hotel is equipped with either an AC unit or a fan. I called reception back asking about the fan for the room, and reception advised that room 107 does not have a fan, either. The gentleman on the phone suggested that I open the window (!!). Room 107 faces Avenue du Maréchal Joffre, which is the main artery in and out of Chantilly, and all night motorcycles and trucks drive on it - so opening the window resulted in noise and no relief as the air outside was still and muggy. I woke up at 3am in a pool of sweat. I took a cold shower and lied unclothed on top of the bed. I woke up again sweaty at 5:40am, got dressed and went down to reception to go over the situation and obtain a solution. The gentleman said that the hotel was fully booked right now, but that I could be placed in a different room the “next” night, so in the morning I should pack my things and bring them down, and in the afternoon I’d have a new room. So I did.
The next day when I returned in the afternoon I had been re-booked into room 411. I pressed the On button on the AC unit and adjusted the temperature to 21 degrees celcius and it appeared to function. On my way out later in the afternoon I thanked reception for their help and said the new room was great. However I again woke up in a pool of sweat around 3am. When I got up to adjust the AC, the screen was blank and pressing buttons did nothing. I called reception for help and was told that the AC is set from reception, not from the screen in the room (!). I said that in the afternoon I’d set the AC from the room without problems and basically got called a liar, and it was repeated to me that the AC for that room is adjusted from reception and one must call reception to request temperature adjustments. So I asked for it to be turned on, and had to call again 15 minutes later when it was suddenly freezing, to have the temperature adjusted to 21 degrees (it had for some reason been set to 17).
The next and last night, when I walked into the hotel around 10pm, I asked reception to set the AC in my room. The lady at reception told me I should adjust the temperature directly from my room, and I explained what happened the night before, but she assured me that the temperature is adjusted directly from the room. I got to my room and attempted to adjust the AC, but again the screen was blank and pressing buttons did nothing. So I called reception and explained and the lady I had spoken with earlier set the room temperature.
Around 11pm I went to the bathroom and found that both my toothbrush and my tube of toothpaste were missing from the side of the sink where I had left them that morning. I looked around the bathroom everywhere and in my toiletry bag in case I’d placed them there and just didn’t remember doing it, but they were nowhere to be found. I called reception and explained the situation and was told that it was possible that one of the new cleaning staff persons had inadvertently discarded them (!). I asked if they had spare toothbrushes and toothpastes and the gentleman on the phone said no. I pointed out that at this time of night everything in Chantilly is closed and there is nowhere to go buy toiletries. Suddenly the gentleman on the phone found spare toiletries and I went down to reception to get them.
For $160/night at a hotel that advertises itself as a 4-star “Best Western Plus,” this was a waste of money on my part, and theft and false advertising on the hotel’s part. When I stayed at this hotel for a week in October 2017, the experience was not dissimilar: I was put in room 117, which is located directly above the dining room that was under construction at the time. So that stay was nonstop noise and no solution was offered to remedy the problem. I gave this hotel another chance, as my parents live in Chantilly and this hotel is conveniently located in relation to my parents’ apartment, and I sorely regret it. It’s too bad because with my parents living there, I would have been a regular guest. But I will never stay at this hotel again. less