Best Western Plus Hotel Du Parc Chantilly

I am currently staying at the Best Western du Parc for a short while, in fact I really only needed a room to sleep from midnight to 6am as I was working the rest of the time. After a sweaty day working, All I wanted was a clean room with air conditioning. Upon arriving and finding my room to be very warm, I was told the air conditioning was not turned on yet. That’s it. If air conditioning had not been advertised as an amenity, I would not have booked this room. I am very unhappy (and hot). less

Great breakfast, good location-close to the city center, clean rooms, polite staff. Nice & pleasant place with garden. The hotel looks almost new, pleasantly decorated loby, simple single room but you have everything you need-even a cofee maker & free bottle of water. less

Room was clean. Very nice bathroom. Reception efficient though not very attentive at the bar. Room way too warm. No air con and it was around 30 degrees. Room had balcony over the garden. Needed to leave the window open as it was so hot, but this meant having to listen to the very loud accordionist in the garden which went on till after 11. All very charming but not when you have a long drive the next day. less

Stayed for one night. Room was not clean at all: hairs in my bed, no clean towels (only used towels on the floor), and a toilet with faeces of the previous user still available. Skipped breakfast. Hotel didn’t care. less

We booked a twin room, checked in and got the key for the room. As normal we went in the room 102 which was already occupied. Hence, we went to the reception and asked for another room, Sara the receptionist wasn't helpful at all. After a long waiting time she said she can give us an upgrade to anther room. So we went to the "deluxe" room 402 which was smaller room in the attic and less presentable, and on the top of it was smelling as an ashtray. She couldn't sort it out at all so we gave her time and headed out for dinner. By the time we came back we got another double bedroom which was ok, but still not a twin so they put a fordable bed in there. The hotel should be a bed and breakfast and not 4*. Next day they cleaned to room at some places, but left some rubbish there. What can I say? less