Hot & Disappointed
20/05/2019 theofficialchocky, Brooklyn, New York
I am currently staying at the Best Western du Parc for a short while, in fact I really only needed a room to sleep from midnight to 6am as I was working the rest of the time. After a sweaty day worki... more
I am currently staying at the Best Western du Parc for a short while, in fact I really only needed a room to sleep from midnight to 6am as I was working the rest of the time. After a sweaty day working, All I wanted was a clean room with air conditioning. Upon arriving and finding my room to be very warm, I was told the air conditioning was not turned on yet. That’s it. If air conditioning had not been advertised as an amenity, I would not have booked this room. I am very unhappy (and hot). less
restaurantleCob, Responsable réception at Best Western Plus Hotel Du Parc, responded to this review
First we would like to thank you for sharing your experience with us.
we do apologise for the incident you went through during your stay with the air conditioning .In fact our hotel was fully booked the night before your arrival and so a little rush for the housekeeping service.
Concerning the air conditioning unfortunately it was not on yet with the changing weather .However we are working on finding a solution to satisfy our customers.
As a compensation , the two breakfast taken has been offered.
We are looking forward to welcome you again .
Front desk manager