Expensive, Average comfort and Poor service
Greeted by an aggressive receptionist and a half closed hotel on covid grounds charging full, high season prices, We were completely underwhelmed by this hotel.
Given its location that felt rather u... more
Greeted by an aggressive receptionist and a half closed hotel on covid grounds charging full, high season prices, We were completely underwhelmed by this hotel.
Given its location that felt rather unsafe at night, we wanted to bring an expensive bike to our large family room (instead of leaving it locked on the car). The receptionist kicked up a big fuss claiming this would be breaking a hotel rule (which isn’t written down anywhere). In the end we had to leave it in their parking just hoping it wouldn’t get stolen or vandalized.
Naturally I was unhappy with this - in any decent place they would have shown some appreciation for the situation and been flexible rather than insisting on an unwritten rule especially given the low occupancy and large room.
The place is over-rated compared to the price being average comfort and below-average service. Absolute no need to stay here ... less
Olivier Burgaud, Directeur général at Best Western Plus Hotel D'Europe Et D'Angleterre, responded to this review
Dear,
Wawouuhh, we are so pleased to read your comment on all sites!!!
As we explained you on Booking.com and on Google.... As soon as you arrived, it was difficult to force you to wear a mask, which has been made compulsory in France and displayed everywhere in the hotel. French law provides for a fine of 135 € for not wearing a mask! Although you are a customer, nothing authorizes you to be rude and aggressive with our employees when they explain to you the health standards put in place as part of our business and our APAVE certification. We have a closed and secure parking lot and garage. Bicycles are accommodated there free of charge, which is why we refuse them in your rooms. Its a matter of comon sens !
Best regards
Calliopé