26/07/2016 LawrenceKK, London, United Kingdom
Our usual stopping over en route to the UK and I thought we would enjoy a pleasant final night at the hotel in which we'd previously stayed more than two years ago. Quite what has happened in that per... more
Our usual stopping over en route to the UK and I thought we would enjoy a pleasant final night at the hotel in which we'd previously stayed more than two years ago. Quite what has happened in that period, I don't know.
The hotel is now a triumph of style over substance. Everything looks lovely, including the beautiful planting outside! But where to begin...
The welcome was perfunctory and the staff maintained this disinterest throughout. The room was hardly a good-sized double and there was far too much furniture taking up unnecessary place. Just how many, uncomfortable, seats can one have in a small room? But for lack of comfort let's talk about the absence of air-conditioning and - even with the one small window fully open - the stuffiest room I've stayed in in many years. And just why was a winter duvet on the bed, which made sleep virtually impossible, as well as the internal and external noise.
The power points seems to have a life of their own and required wall switches to be turned on before some of them worked; none of this was explained and little was simple.
The wifi took a number of attempts, not helped by an unhelpful member of staff and speeds were mediocre. Given the hotel's proximity to Calais would it really be problematic to have one UK channel on the TV; Sky News, for example, which we'd had elsewhere in France and Italy? The TV is wall-mounted and huge with three bright and irritating lights which could only be extinguished by unplugging the set and its receiver box.
The shower room is also far too hot and no matter how hard one tries in the, unlit, walk-in shower, the water is going to encroach into the basin area and make the whole floor wet.
Thankfully a short stay but one which will remain in the memory as a real dampener at the end of a lovely holiday. Not somewhere to which we will return! less
HoteldesFrancs, Directeur général at BEST WESTERN PLUS Hotel Des Francs, responded to this review
As the days you came were the warmer of this summer, and as it rains a lot before, all the area was warm and the air was not dry.
That kind of temperature are not usual in this region, and our hotel, which is a low carbon footprint building, is built to manage the local climate.
I can understand that the hotel do not suit you, and that as everybody had a air conditioned in his own car, it is difficult with the high temperature of those days in July.
I assure you that, we are talking with the architect to find a solution which can increase the performance of the building during that period of the year, without any consequence of the outside of the hotel, as we are located front of a historic abbey and that we are not allowed to all works we have.
The window of the room you have, N°224 is a large window of 150x150cm.
Please note that on bestwestern.com, the website you use to make your booking, the standard room are not describe as a room with air conditioned, only the "confort rooms" are described with it, and some were available for your stay.
We are very sorry to not be at the level you expect, but we assure you that you can find some rooms and service that suit you in the Best Western Plus Hotel des Francs.
i will be pleased to give you some advise to prepare another stay if you wish to give us a new chance to serve you.
With best regards.