Excellent service and an impeccably capable manager!
11/10/2018 gupsny, Chicago, Illinois
My wife and I chose this hotel as our base in Paris, as we celebrated our anniversary. Right from the get go, it was obvious that the staff places a high priority on service. We arrived earlier than t... more
My wife and I chose this hotel as our base in Paris, as we celebrated our anniversary. Right from the get go, it was obvious that the staff places a high priority on service. We arrived earlier than the 2 pm check-in time, but they tried their best to turn the room around so that we would not have to wait long. The lobby has a small, pleasing lounge area where we cooled our heels while the room was getting readied. It also has a cute bar which is great for a beverage or two. Mr. Roland Wang, the manager, deserves a special mention. He upgraded us to a Superior room when he found out that we were celebrating our anniversary, and the gesture was much appreciated! Beyond that, he was genuinely warm and affable. We saw him running around, taking care of sundry things, on various days - it is obvious he takes deliberate pride in running the establishment. Kudos to him and his staff! The rooms are small, but that is the norm for Paris, and all in all, we were more than comfortable. I suspect that the Superior rooms are a bit more spacious than the standard ones. The bathrooms were very well appointed. The neighborhood is very residential, and we found that to be a refreshing change of pace after the hustle and bustle of downtown Paris. It is a nice neighborhood and we had fun exploring some restaurants and patisseries in the vicinity. We felt like locals! The proximity to the metro and the RER C line is a huge plus, and even though you are 25 minutes from the Parisian attractions, it is very easy to get there via the metro/RER. Thanks, Roland! We hope to see you again in the near future! less
Roland W, Hotel Manager at Best Western Plus de Neuville Arc de Triomphe, responded to this review
Dear Mr. KAPOOR,
First of all, we would like to thank you for your wonderful and lovely comment about your stay in our hotel Best Western Plus de Neuville Arc de Triomphe**** in Paris.
Indeed, the guest satisfaction is one of our priorities and we are glad to read that you spent an amazing time with us (and happy wedding anniversary again by the way) ! Thank you very much for your words about me and the staff, the team spirit is very important to us and we feel very happy that you noticed this fact.
Thank you again for your words concerning the hotel, its location and the facilities of your room. It is very important for us that every guest feel confortable and like at home during their stays.
We really hope to have the chance to see you again in the future for a next stay and we will offer you a superior experience.
Otherwise, we stay at your disposal for any question, do not hesitate to contact us by email or by phone.
It was a great pleasure Mr. KAPOOR for having you in our hotel.
Best regards and we wish you an amazing day !