Good for train station but the location has multiple fast food outlets nearby
15.04.2017 SimonWindsor, London, United Kingdom
The hotel is clean and well presented, the room comfortable. But despite 3 days of requests the room air conditioning didn't function. To keep the room cool it was necessary to open the window which... more
The hotel is clean and well presented, the room comfortable. But despite 3 days of requests the room air conditioning didn't function. To keep the room cool it was necessary to open the window which made it quite noisy as there are numerous fast food / kebab outlets nearby which made it noisy especially in the evening. If they fix the aircon this would be less of a problem as the double glazed windows moderate the noise quite well.
Some lone travellers might find the area a bit intimidating at night.
The breakfast was hit and miss, on the breakfast menu fried eggs are listed, but I only managed to get them on 2 out of 4 days, also when items such as ham etc were finished replacements had to be requested , this was at 9.20 when breakfast was still supposed to be available until 10.30.
If the management manage to get the aircon working and have more control at breakfast it would make a reasonable hotel especially if you need access to the train station. less
MADRIDNICE, Directeur général at BEST WESTERN Hotel de Madrid, responded to this review
Dear Mr. Windsor,
We thank you very much for giving us your feedback. Unfortunately, we did not manage to fix the air conditionning in time but this is something we will change of course. We are sorry to hear that you were not totally satisfied by the breakfast and in the future we will improve the way we organize it. Your experiences always help us to improve our services.
We hope to see you again.