Don't go during Christmas
15/01/2017 Tara Q,
We stayed with my husband in Hotel de la Paix for 6 days . Although it was a long stay, usually people have short stay in this hotel at this time of the year, and the hotel had a low occupancy, they g... more
We stayed with my husband in Hotel de la Paix for 6 days . Although it was a long stay, usually people have short stay in this hotel at this time of the year, and the hotel had a low occupancy, they gave us a back and small room. The male personnel in the front desk especially Christophe (--) and his head assistant very arrogant, rude and with no professional attitude although not young in age. It was as if they didn't want tourist guests during Christmas holidays because they had the bar and restaurant closed for almost 5 days. We couldn't even get a coffee after breakfast although they knew all coffee shops in town were closed too. They even closed the lights in the sitting area near the closed bar so that nobody could sit there in the evening. They made it very clear with their attitude, their message was
" don't stay in the hotel", "only in your room".
Beautiful town, disappointing hospitality manners. less
BW-Hotel-de-la-Paix, Responsable relations clients at BEST WESTERN PLUS Hotel de la Paix, responded to this review
We thank you for taking the time to give your feedback on Trip Advisor.
We would like to clarify a few things regarding this review.
All our guests have been notified prior arrival that our restaurant was exceptionally closed on 2 evenings oduring the period of Christmas and we have proposed alternate restaurants in the city.
The bar was opened during Christmas and our travellers could have coffee at all time during the day. Breakfast was served from 7AM and. The schedule of the bar was a bit changed during Christmas mornings.
For your information our restaurant is opened daily for lunch and dinner.
Our Bar is opened from Monday to Saturday from 7AM to 2 AM and on Sunday from 3PM to 2AM.
Public areas remain opened at any time of the day.
Of course all our staff remain at your entire disposal during your stay and we provide assistance to fit your needs and requests before, during and after your stay.
Best Western Plus Hôtel de la Paix