Best Western Plus Hotel De Capuleti

We chose the hotel as it was conveniently located for the opera and it turned out to be a good choice. Rooms are a little small but the service was very friendly the breakfasts at 5€ was exceptional value for money, throw in the free drink each evening and you have a bargain. less

I booked this hotel for a weekend trip to northern Italy. I wanted to go for a "sure bet" = chain hotel, not taking the potential risk of a boutique hotel not offering the promised standard. Well, I was certainly not disappointed by Best Western de Capuleti. Location: Close to main touristic attractions (~10 minutes walking distance), as well as on the way to the train station (~20 minutes walking distance). Looks like safe area, wasn't afraid to come back on foot at night. Exterior: The hotel is located in one part of a longer building stretching along the street. At first I was a bit afraid when I've seen the exterior, as from the distance it did not look like a >100EUR/night hotel. But bear with me to the Interior part of the review for a surprise. Interior: The hotel looks like it has just been renovated. I really felt like I am the first guest after the refurbishment. All furniture in the reception or in the rooms is brand new and rather higher quality class. Technically advanced - free highspeed wi-fi is a standard, room appliances (e.g. AC) controlled via touchscreen on the wall. Rooms accessible for guests with disabilities, incl. floor-level shower cabin in the bathroom. I got a single room with queen bed - it was quite small though, but still comfortable, with working desk, tea kettle and free selection of coffee/.tea, refrigerator with minibar. The room was impeccably clean. Breakfast: Excellent breakfast, with large selection of sweet and savory dishes, fresh fruits, cakes, basically anything you wish. Service: i did not use room service or any additional services at the hotel, except for luggage storage. Receptionists very friendly and spoke fluent English. I heard also German was widely spoken (I think it is typical for Verona and surroundings - due to proximity of Austria and Germany). Value for money: I book on short notice = expensive, but luckily I was able to cover part of the bill from loyalty points. The hotel itself was >100 EUR/night, but I wouldn't expect to get a bargain in Verona in the season. If you book in advance and get ~100-120/night with breakfast, then go for it. less

We enjoyed our stay our room was on the third floor unless we opened the window it was quite. As it was hot outside the air con was much appreciated cleaning of the room was done well and the lady who cleaned it was friendly and polite, which was the same for all the staff, which made it a very pleasant stay. The receptionists could not have been more helpful finding train times, places to eat and helping to arrange wine tours. We found the breakfast to be of good quality with fruit, meat, fresh rolls and pastry's with plenty of choice of drinks and the staff attentive to what was required. We would recommend this hotel and if we return to Verona would stay there again. less

This hotel would have been OK...it is well situated, clean and the rooms are not too small with modern bathroom facilities, BUT we could not understand why Management thought it wise to have FULL CONTROL of the air conditioning. The temperature outside was in the mid-30's (hot) and the room became unbearably hot...when we asked for the air conditioning to be switched on, it was switched on but TURNED OFF soon after??? Polite ignorance of this fact was conveyed by Reception staff to us... In addition, we found the Management's rules, in particular the holding of Passports until departure, ridiculous and somewhat insulting to this hotels' guests...especially when payment of the room was FULLY MADE before and confirmed. In addition the Reception refused to return the Passport, until the Car Parking Ticket was returned... RUDE lack of trust in clients' honesty!! All we can conclude is that Management thinks that the people who choose to stay in this hotel may have dishonest intentions... RIDICULOUS.... less

Clean and bright, as expected for a Best Western. Bathroom was small, but had all amenities. Our room on the 2nd floor had a private courtyard - great for hanging out the washing. Staff very friendly. If you are travelling by car, remember to ask for a free parking voucher. less