This must be the worst hotel I‘ve ever stayed in. We reserved two rooms for two nights. We checked in and all looked fine- not the most nice hotel but fine. At the first night we stayed we found BED B... more
This must be the worst hotel I‘ve ever stayed in. We reserved two rooms for two nights. We checked in and all looked fine- not the most nice hotel but fine. At the first night we stayed we found BED BUGS in one of the rooms in the middle of the night. The receptionist offered a big room in exchange, we took it only to find bugs in the second room as well the same night. As we are family, and there were no other rooms in the hotel, the reception lady offered to help us move to the hotel across the street and said she will arrange refund for our rooms in the morning. When the morning came we talked to ‘hotels’ where we placed our order to receive the refund but they were told by Best Western that they will not refund us. We tried going back to the reception, and were told that there was no bed bugs found in the room only mosquitos (although we showed pictures). So if you’re thinking about staying here- please think again. less
bwanjou, Directeur général at Best Western Plus Hotel D'Anjou, responded to this review
Dear customer, the goal of our business is to welcome and please our customers. You think we are extremely vigilant about cleanliness. Your photos reveal that they are not bed bugs. Before accusing or difarming anyone, find out!