Would not stay again
200 characters isn’t enough to list all the issues with this hotel and staff. From start to finish. The hotel was chosen for us for a cruise wedding. When booking our room and trying to establish same... more
200 characters isn’t enough to list all the issues with this hotel and staff. From start to finish. The hotel was chosen for us for a cruise wedding. When booking our room and trying to establish same day transport to and from the port they were less than helpful. I mean ok I get it, you only go there at specific times. But I’m coming in from out of town. Could you help me find a taxi!?!? When checking in, we were handed our room key with a smile. That’s it. No, go this way to elevators, WiFi password Is this. Nothing. But hey. I’m a smart girl. We find our room, and an animal cracker left from who knows!? The previous guest, maybe the one before them. Never solved that mystery. Our heat/ac unit was loud, just loud, but at least it worked, unlike the television. We called once, twice, third times a charm. Too bad it wasn’t fixed until the next afternoon. Do I need to go on? I’ll leave it with this thought....I’ll bet that anima cookie is still there!! less
Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for the problems you incurred during your stay. I will meet with our Front Desk Manager, Executive Housekeeper and Maintenance Supervisor to address each issue. We appreciate you taking the time to share your experience and hope you will consider staying with us the next time you are in the area.