Best Western Plus Hotel & Conference Center

Short trip to Baltimore for a personal reason and I stayed two nights at Best Western. I have been coming here for past 5 years and am very pleased with their hotel and restaurant. Room accomodations are very good and their restaurant offers a great selection of foods. less

First room we were given was supposed to be NON-SMOKING; smelled like a smoke chamber. We called the front desk and they gave us another room. The staff member that brought up our new room card agreed w/ us on the smoky smell. The next day we used the complimentary shuttle to the Inner Harbor area, Baltimore, MD. When we called the hotel for the return shuttle, at 2:30 pm, they told us to be at the pickup spot at 3:30. No problem, we grabbed a snack and took our time. We arrived at the PU spot at 3:20 and we waited, and waited and finally called the hotel back at 3:45 and was toldthat the driver was on his way. So we waited until 4pm; Called back again and was told that the driver was just now setting out to come pick us up. We cancelled and took a $17.00 Lyft ride back. Once at the hotel, we requested to speak with a mgr. and s/w Dawn. She heard our story and stated she would take the amount off of bill. However not before she told us that the driver was NEVER on his way but had gone downtown to pick someone else up. In other words we were lied to. this was a 40 minute wait in Baltimore in February in the 30 degree range. Oh i should also mention that the money promised to us for the Lyft ride was no refunded to us until AFTER returning fro an 8 day cruise AND calling the hotel on our return on 3/7/20. less

Older hotel with outstanding employees. The restaurant is first class. i had the best cream of crab soup ever. Every meal was a dining experience. Our server Angel is awesome. I would go back just to see her less

200 characters isn’t enough to list all the issues with this hotel and staff. From start to finish. The hotel was chosen for us for a cruise wedding. When booking our room and trying to establish same day transport to and from the port they were less than helpful. I mean ok I get it, you only go there at specific times. But I’m coming in from out of town. Could you help me find a taxi!?!? When checking in, we were handed our room key with a smile. That’s it. No, go this way to elevators, WiFi password Is this. Nothing. But hey. I’m a smart girl. We find our room, and an animal cracker left from who knows!? The previous guest, maybe the one before them. Never solved that mystery. Our heat/ac unit was loud, just loud, but at least it worked, unlike the television. We called once, twice, third times a charm. Too bad it wasn’t fixed until the next afternoon. Do I need to go on? I’ll leave it with this thought....I’ll bet that anima cookie is still there!! less

Stayed overnight as part of the cruise package. The staff were very friendly. The rooms were clean . The breakfast was very good. Overall great place and the cruise package is overnight and park for the duration of your cruise with shuttle bus to and from the cruise port for one price less