Best Western Plus Hotel & Conference Center

We recently stayed at the Best Western Plus off of I-95 on Sunday February 21th. The pool was closed for maintenance which we were unaware of at the time of booking but the girl at the front desk Kristine was so very helpful and took the time to find us cheap and free things to do as a family in Baltimore that weekend. We ended up going to the Walters art Museum and visited the Gallery at the Inner Harbor. All free except for food of course. I swore that I would post a review as I have never seen check-in associates go out of their way to do this before. We also loved the hotel as it was clean and the housekeeping staff was always so quick to address our needs. We will most certainly be returning to this hotel in the future and look forward to visiting Baltimore again. less

My wife lost a very expensive ring on January 29 that an employee told us on February 14 that she found and would send back to us. This was after 2 months of calls with no return call by the managers that we repeatedly requested. 5 days later and we haven't got the ring back and she is now claiming that she never found the ring even though she described it perfectly to my wife and said she had it in an envelope and would sent it out right away. She is denying the entire conversation. The management is trying to make us think that we imagined the entire thing. They are basically saying that we never had the conversation that we had with this employee. We have asked to speak to this employee on a 3 way call but they won't do it, instead acting as interference so we can't confront her. Something is really rotten in this hotel. Top it off with the very unsafe parking lot where people come up and ask for money. You do not want to walk out to the parking lot after dark. There are many safe and nice hotels in Baltimore but this is not one of them. RUN AWAY AS FAST AS YOU CAN!!!! I am 100% sure that management will put a rebuttal to this review in response but I know what I know and will be placing a complaint with the Baltimore police. The management keeps saying they never had something like happen before so it couldn't have happened now. Let's see what the police say and then let them rebut this review again less

This hotel made our stay very nice. We will stay there again when back in Baltimore. The room, food, and staff were very helpful and kind. The beds were great and we loved the shower after a long day at the hospital. Parking was very convenient. We will be back! less

I have been staying at this hotel over the past three years for cancer treatment at John's Hopkins. The daycor is a little outdated but overall this is a very well run, clean, and efficient Hotel. We have stayed at this place approximately 55 times over three years and would recommend it to anyone. Very close to Hopkins. less

The manager is ok. But the the female staff acts like she doesn’t believe in bank statements and assume customers are lying about what was paid and wasn’t. Instead of just getting the manager from the jump to help fix the situation. less