Best Western Plus Hotel & Conference Center

My employer pays for us to stay here several times a week. And we work night shift so sleeping during the day is very important to us. Twice now I've had the do not disturb sign on the door. Only to have house keeping knocking on my door every 20 minutes asking when I'm going to leave. Why have the do not disturb sign if your just going to ignore it. we prefer the 12 floor because it's the quietest and we need to sleep during the day. but for some reason they are always "full" twice now George the night guy had told me the rooms are full only to find out the next day that they did infact have available rooms. I don't appreciate being lied too. When questioned he said they have assigned rooms for elderly, young people, etc. I'm not sure what that has to do with anything. less

I’ve stayed at this hotel many times over the last several years, as I am a John Hopkins patient. This time the room wasn’t clean. I could tell the surfaces hadn’t been wiped off (there was food on them) and the bed sheets hadn’t been changed (wrinkled and there were hairs in them) I asked for new sheets and changed my bed myself.. luckily I had brought Lysol wipes and spray due to COVID precautions, so I cleaned the room myself. less

The staff especially Affe was 100% wonderful. The hotel was safe and well sanitized as well as equipped with sanitizer stations on every floor and in common areas. But most of all the front desk staff and maintenance were awesome. Housekeeping was especially great as well. less

For the most part we did enjoy our stay. Our room the first night was disappointing. Our fridge smelled like fish and our toilet seat was broken. Told the front desk they offered a new room but we had already unpacked our stuff so we chose to stay. We used the pool and the hot tub and enjoyed it. The next day while we were out the hotel called us and said there was a plumbing issue on our floor and they're giving us a different room. We were very annoyed but when we got to the new room it was bigger and so much nicer with an awesome view of the city. The bed was really comfortable the shower had great water pressure and got nice and hot. We ended up staying in the room all day the next day cause of the storm and we were very relaxed! That was until the couple next to us checked in. They were very loud! That night around 10 they started screaming and swearing at each other for about 45 minutes while we were trying to get our 3 year old to go to sleep. Then around midnight they started blasting music and the base was so bad it was vibrating the wall! We got so fed up we called the front desk. He said he'd call their room but the music was never lowered. 20 minutes later I called again and all the guy said "oh they didn't turn it down yet?" Then said he'd send security up. Well another 20 minutes goes by the music got louder. I called the front desk again. He claims that a security guard went to the door after I had called the last time. Then said that it's an older couple next to us and that he's going to have to give us a new room. It's was 12:45 at this point and we had a toddler. We were not moving! He said he'd give a call one more time. I don't know if he did but after 1:00 they finally turned it off. We had an early morning so we we really ticked off. We were so upset our last night there was like that. This review would have been much different if it wasn't for that. I don't remember the man's name but he wasn't not very helpful just all talk. The woman at the front desk during the day was great though! Very helpful and very kind! I just wish I remembered her name! The restaurant has great food for dinner! We ordered our first and last night and we both were very happy with our meals! The breakfast not so much. We ended up with McDonald's the next two days. I would recommend the hotel hopefully no one else runs into that problem! less

The hotel staff do the best they can. But the facilities are very old and in poor condition. During my stay the elevator broke down and I went up 10 floors through the stairs. The ice machine on my floor was out of order during the whole weekend. The room had a strange smell, a bit like a cigarette, the cleaning is not the best and the faucets of the shower and sink are damaged and always leaked. You can see that they try to clean the sheets very well, but they are stained. less