Everything good but the floors
16/08/2019 scshauna, Myrtle Beach, South Carolina
My husband and I stayed here for my surgery 2 weeks. The lobby appearance, staff, and service were good. The breakfast was good for those who like a hearty american style breakfast, eggs sausage, fr... more
My husband and I stayed here for my surgery 2 weeks. The lobby appearance, staff, and service were good. The breakfast was good for those who like a hearty american style breakfast, eggs sausage, fried potatoes, pastries, etc. I was looking for oatmeal or yogurt and fruit and alas there was only pie filling and other sweet stuff with sweetened yogurt which I cannot have so little for me. The room was where we were let down. beds okay, old equipment but serviceable, tv was analog. Internet was fairly good. The carpets were FILTHY! I mean when you walked a couple of minutes barefoot on the carpet your feet were black. I was sick and didn't think to call and complain just made sure to were something on my feet. Ruined socks. 5 days before leaving I complained on a Saturday. Desk said they would report this to housekeeping and they would shampoo our carpets. On Sunday, the maid told us it hadn't been reported. The maid manager came by to tell us that this couldn't be done till Monday. About 4pm Monday a guy came and shampooed carpets and left them soaking wet. They were wet till we checked out because the room has an old heat pump system with no outside air, and the humidity in the room was off the charts. This also made the room smell musty. This hotel needs a refurbishment badly!
In summary, the dining room and front desk staff couldn't be nicer. They are wonderful. The food is good for breakfast if you are not on any special diet. The rooms are old, musty, and the carpets are probably a germ haven. The Johns Hopkins price was right though. less
Janet C, Director of Sales at Best Western Plus Hotel & Conference Center, responded to this review
We appreciate you taking the time to share your experience on TripAdvisor. We are constantly working to improve and all of the issues you mentioned are being addressed and hope you will consider staying with us again the next time you are in the area.