Best Western Plus Hotel City Copenhagen

Peder Skrams Gade 24, Copenhagen, 1054, Denmark
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Best Western Plus Hotel City Copenhagen

The Best Western Hotel City Copenhagen is a quiet hotel in the heart of Copenhagen. At the hotel you will find newly renovated rooms, with classic Danish designs. The hotel is located in the cultural center of Copenhagen, with the Royal Theatre, the show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Hotel City Copenhagen

Traveller Overview:
4.0 Rating: 1440 reviews
Excellent 28%
Very Good 47%
Average 18%
Poor 3%
Terrible 1%
Rating

GeorgiP, wrote review 29.02.2020

Great Location

Hotel has great location- a few minutes walk to the metro and Nyhavn. Room was quiet, good size, a bit old basic furnishing and kind of dark (not much daylight), bathroom was small. Breakfast was dece... more

Owner Response
Claus Hegelund Bruun, General Manager at Best Western Plus Hotel City Copenhagen, responded to this review
Dear GeorgiP, Thank you very much for your feedback. I really appreciate this as it helps us improve our services to you and other future guests. I am very happy to hear that you enjoyed our central location in Copenahagen and the breakfast buffet. I am also pleased that you found our staff to be nice and helpful and you had wifi everywhere in the hotel. We are currently renovating our rooms so to make the more modern and more light, so I do hope that you will come in the future to try one of these new rooms. Best regards, Claus Hegelund Bruun General Manager
Rating

tootsymoo, wrote review 31.01.2020

Location & Staff

Good location in walking distance (5-10 minutes) of almost everything you would go to see in Copenhagan. Staff were great - really friendly and helpful. Stayed on 2nd floor ... Maintenance wise an... more

Owner Response
CHBruun, General Manager at Best Western Plus Hotel City Copenhagen, responded to this review
Dear tootsymoo, Thank you for your feedback. I greatly appreciate this as it helps us to improve our services to you and other future guests. I am glad to hear that you found our central location to be good and that you had everything you wanted to see within a short walking distance. It also pleases me to hear your praise to our staff and that you found them friendly and helpful. I am very sorry to hear that the room and the facilities did not live up to your expectations. We are currently renovating the hotel to make it more modern and fresh and to give the hotel a good maintenance. Therefore, I do really hope that you will come and visit us again and try our newly decorated rooms. The street is usually very quiet, taking into consideration that the hotel is central. However, we are right in the city centre making it the go to for weekends and there are also private homes next to and around the hotel making it impossible at times to control the noise. I am sorry to hear that you mixed feelings about your stay and about Copenhagen in general. Copenhagen is great during the summer time and has a whole different feeling to it than during the winter times. I do hope you will come back and visit again! Again, thank you so much for your kind words regarding our staff and thank you for all your feedback! Best Regards, Claus Hegelund Bruun General Manager
Rating

Jamiluka, wrote review 29.01.2020

Great location and cozy hotel

I stay at Best Western during my business trips to Copenhagen. I absolutely love the location (close to numerous cafes, Nyhavn) and reception staff is amazing. Breakfast is good - broad variety of sel... more

Owner Response
CHBruun, General Manager at Best Western Plus Hotel City Copenhagen, responded to this review
Dear Jamiluka, Thank you very much for your feedback. I greatly appreciate this as it helps us to deliver a better service to you and other future guests. I am very pleased to hear that you loved our central location and that you enjoyed our breakfast buffet. It pleases me that you found everything you needed in the rooms and that you found your room to be cozy. Lastly, thank you for your praise to our reception staff - I will pass this on to them. I do hope you will come back and visit us again! And for you to try one of our newly renovated rooms. Best Regards, Claus Hegelund Bruun General Manager
Rating

Soko37, wrote review 15.01.2020

Downtown

Hotel in Downtown near Nyhavn, good breakfast 🍳 and nice 👍 reception staff. Room is clean and refreshed. Many attractions in walking 🚶‍♂️ distance. Many choices for restaurants in neighbourhood. Ma... more

Owner Response
CHBruun, General Manager at Best Western Plus Hotel City Copenhagen, responded to this review
Dear Soko37, Thank you very much for taking your time providing us with your feedback. I greatly appreciate this! I am very happy to hear that you enjoyed your stay with us and that you enjoyed our breakfast buffet. It pleases me to hear that you found the room to be refreshing and clean and that you enjoyed the many destinations that are close by to the hotel. I am sorry to hear that your towels were changed if they were not on the floor. We have a great interest in our environment and this is something that we want to continuously improve on. Once again, thank you for giving us your feedback on your stay with us. I hope to welcome you back in the future! Best Regards, Claus Hegelund Bruun General Manager
Rating

waterguy555, wrote review 09.01.2020

the last day

We booked this hotel as we were leaving the city the next day and it was close to the metro. Very nice hotel with helpful staff. Close to the city center, water, restaurants and comfortable beds. Be h... more

Owner Response
CHBruun, General Manager at Best Western Plus Hotel City Copenhagen, responded to this review
Dear Waterguy555, Thank you for taking your time providing us with your feedback, it is grealty appreciated. I am very happy to hear your extremely kind words regarding our breakfast and I am very happy to hear that you enjoyed it. It please me to hear that you had everything you needed during your stay and you made use of our location to see all of the wonderful things in Copenhagen. I do hope to welcome you back again in the future. Best regards, Claus Hegelund Bruun General Manager