Best Western Plus Hotel at the Convention Center

The positives: Excellent front line staff! Manager Shawn is terrific, genuinely cares about guests' experiences. When i had an issue--my fault not the machine's -- with the Keurig, he arrived in less than five minutes to help. The young woman who checked me in was lovely (sorry--did not get her name). Thanks also to Sondra, who showed me alternative rooms (dark but quiet, vs bright but street-facing and more noise) and explained their advantages/disadvantages. The pleasant lady at breakfast was "on top"of keeping the area clean and food replenished. The bathroom looked recently renovated, with super-clean grout, nice countertops, even a place on wall to hang a hand towel (usually not present in hotels )although it is on the side of the long counter away from the sink. (Who designs these impractical things?) Good adjustable shower; new towels. Toiletries are fine once you get contents out of the small bottles. Fresh flowers in halls. There's a good po-ke restaurant in the building (you enter from outside). Good breakfast, and even soy milk for coffee. Scrambled eggs, plus sausages, waffles, bacon. The potatoes were far better than most chain hotel breakfasts. Good condiments, eg walnuts, for cereal and yogurts; water fountain with filtered water to fill bottles. 24 hour tea (good variety) and coffee available in the breakfast room; separate business center with computers and printer. The bedroom is small, has two double--not queensized --beds. There's a small refrigerator in room. There is an indoor pool and small fitness center in areas which were kept clean. Note: The hotel has three floors, so if your room faces the street, you will hear noise from any level, especially on weekend evenings when the area comes alive with marvelous restaurants and bars. However, these rooms are brighter, and face the street with their palm trees and interesting Art Deco buildings. For a quiet room, choose one which faces into the center,although that overlooks the short term parking area (see photo) and a small "desert garden." The less-than-positives: While described as "BW Convention Center" it is a fifteen minute walk to the Convention Center. Although a lovely walk along East Ocean Blvd, it is not a true "Convention Center" hotel. There is no hot tub in the pool area There is no luggage rack-- there's a padded bench in the room where you could put luggage.( Perhaps there are luggage racks available if needed.) Housekeeping in the room was ok but with items that indicate a perhaps too-quick cleaning: a jar of cookie dough under the desk from someone in the past; clump of old soap on the bathtub drain. There's an air freshener placed under the nightstand, which could be a problem for anyone sensitive to scents. The first soap dish was rusty and sticky-- Mgr Shawn immediately replaced it with a perfect one (seee photo). Carpet in the room is a a drab brown color, and had sticky areas, especially around the desk area. I hope BW renovates the bedrooms as nicely as they have done with the bathrooms. There is a general need for "deep cleaning" or tossing worn-out items. The rubber footpads on the ironing board were smudged black dirty; on some wooden hangers the finish was peeled off. These are little things but convey an impression that this room needs upgrading!! Unlike many California and other hotels, there was no recycle bin in the room Price: I got a great rate, about $115, which is what made me choose this vs other nearby LB hotels where I've stayed. For taht price, it was very good value, but if I'd paid more than $200/night, I'd have thought it was way overpriced, even for the LB area. Because of the above plusses, the overall experience was ok, but I would not stay here again unless there were similar bargain rates, and BW Corporate invests in upgrading the bedrooms.. less

You feel like you pay for 5 stars and only recieve 1. Your stay feels like a bad contract you can't get out of. if you like tight spaces this is the place for you. Everything but the bathroom was small with no space. less

The Best Western Plus in Long Beach had one of the Best Rates in the area. Also, the hotel was very clean, had good wifi connection, and breakfast included with the stay. Most importantly all of the staff including the hotel manager were very friendly, helpful, and had great customer service skills. less

I love that a grocery store was in walking distance for water, soda, and even prepared foods. I like that the tub was low and had handles the beds were comfortable. the convention center is a 2 block walk. There is more walking once you get to the center. less

Our trip was short, just one night, but I wish we were staying longer. The hotel was clean and up to date. The room was spacious and comfy. Everyone was super friendly and it was centrally located to shops and restaurants. less