Not worth the money
My family and I look to stay at Bestwestern hotels when we travel. We have stayed at the Bestwestern Long Beach Convention center many times. They are under new management and have lost their customer... more
My family and I look to stay at Bestwestern hotels when we travel. We have stayed at the Bestwestern Long Beach Convention center many times. They are under new management and have lost their customers service with the new management. I will not stay at that property again and would not recommend it to anyone. There is nicer places to stay in Long Beach for better prices less
Akul Amin, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Hello Mr. Edward Gonzales, thank you so much for leaving us a review on TripAdvisor - mostly so that I can bring clarity to you, this review, and for any of those who read this. As per our conversation, while you stayed with us you had a price match rate inquiry pertaining to your booked rooms. With any price matching request, there are certain rules and guidelines we must follow. This property is constantly competitive when it comes to local or listed rates so that guests can book directly with us instead of shopping online through many different 3rd party companies (i.e Expedia, Booking.com, Hotels.com, Priceline). But not every rate or price listed with these other companies fit our guidelines. With price matching requests, we always ask for a screenshot or an email sent to us with that price listing. You did provide us with this screenshot but the issue was the fact that this screenshot of prices did not have corresponding dates. It is extremely difficult to identify a price for a particular date/day/time frame when the actual dates are not shown. When I asked for further information about the dates, you failed to provide an open dialogue for this conversation and kept talking over me. Additionally, that exact same screenshot you provided stated clearly that "Expedia Rewards Points applied" which was why the rate amount you requested didn't follow our guidelines either. Expedia Rewards rates are specially curated for those in Expedia's membership and can not be price matched. With no dates to reference and clearly having Expedia Rewards points applied to your Expedia rates, we weren't able to fulfill your price match request. That obviously made you disappointed but, be truly disappointed in the fact that you didn't even allow me space or dialogue to properly advise or educate you on our policies. In my research of your previous stays, you've actually done this exact same process a few times when providing screenshots with "no dates" or only wanting the prices you want to pay. We can be competitive in our rates but we can't compromise our rates to be significantly too low especially rates that don't fit our guidelines. We are truly sorry you were disappointed by this decision that denied an Expedia member rate but you don't need to stretch the truth by adding false information about your experience with sleep quality, service, cleanliness, and rooms. Before our conversation in denying your price match request, you elaborated on how you and your family enjoyed our property, location, cleanliness, and staff. You can truthfully rate the "value" based on your opinion, but you are clearly spreading your displeasure to other categories of our hotel that do not pertain to this situation. In conclusion, we are sorry we didn't meet your expectations during your most recent stay with us. The same can be said of your conversation style of being short with someone who is willing to educate and advise you about the hotel procedures on room rates. We hope you stay safe, well, and healthy! Thank you!