Nice hotel, good location, but...
26/03/2018 ThatGuy1957, San Diego, California
Room and property clean, staff was great. But, if you're going to charge me a fee for daily parking on property, there needs to be a space for me. No matter when I return. 1am Friday night and there w... more
Room and property clean, staff was great. But, if you're going to charge me a fee for daily parking on property, there needs to be a space for me. No matter when I return. 1am Friday night and there were no spots. Had to park on street and move my car back on to property at 6am. Also, not sure why you hold $100 for a "security fee" which is reimbursed on check out? I'm a middle aged slightly overweight card carrying AARP kinda guy. If I'm a security risk, don't book me. less
Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Thank you for choosing us in your travels.
It was a pleasure being of service and greatly appreciate your compliments about our staff.
We sincerely apologize our parking lot spaces may have been taken up. I am not sure if you reached out to our staff for assistance. Since we do allow vehicles to park along specific walls spaces in our underground parking, or our 30 minutes on the tops deck if all slots are filled.
Our security deposit is a check-in requirement for all guests as accidents do happen. The deposit also covers any incidentals from Parking, Dry Cleaning, and more if used during your stay.
We hope that this doesn't dissuade you from visiting us in the future.