Good hotel features, despite rooms which need updating.
Excellent front line staff! Manager Shawn is terrific, genuinely cares about guests' experiences. When i had an issue--my fault not the machine's -- with the Keurig, he arrived in less than five minutes to help. The young woman who checked me in was lovely (sorry--did not get her name). Thanks also to Sondra, who showed me alternative rooms (dark but quiet, vs bright but street-facing and more noise) and explained their advantages/disadvantages. The pleasant lady at breakfast was "on top"of keeping the area clean and food replenished.
The bathroom looked recently renovated, with super-clean grout, nice countertops, even a place on wall to hang a hand towel (usually not present in hotels )although it is on the side of the long counter away from the sink. (Who designs these impractical things?) Good adjustable shower; new towels. Toiletries are fine once you get contents out of the small bottles.
Fresh flowers in halls.
There's a good po-ke restaurant in the building (you enter from outside).
Good breakfast, and even soy milk for coffee. Scrambled eggs, plus sausages, waffles, bacon. The potatoes were far better than most chain hotel breakfasts. Good condiments, eg walnuts, for cereal and yogurts; water fountain with filtered water to fill bottles.
24 hour tea (good variety) and coffee available in the breakfast room; separate business center with computers and printer.
The bedroom is small, has two double--not queensized --beds. There's a small refrigerator in room.
There is an indoor pool and small fitness center in areas which were kept clean.
Note: The hotel has three floors, so if your room faces the street, you will hear noise from any level, especially on weekend evenings when the area comes alive with marvelous restaurants and bars. However, these rooms are brighter, and face the street with their palm trees and interesting Art Deco buildings. For a quiet room, choose one which faces into the center,although that overlooks the short term parking area (see photo) and a small "desert garden."
While described as "BW Convention Center" it is a fifteen minute walk to the Convention Center. Although a lovely walk along East Ocean Blvd, it is not a true "Convention Center" hotel.
There is no hot tub in the pool area
There is no luggage rack-- there's a padded bench in the room where you could put luggage.( Perhaps there are luggage racks available if needed.)
Housekeeping in the room was ok but with items that indicate a perhaps too-quick cleaning: a jar of cookie dough under the desk from someone in the past; clump of old soap on the bathtub drain. There's an air freshener placed under the nightstand, which could be a problem for anyone sensitive to scents. The first soap dish was rusty and sticky-- Mgr Shawn immediately replaced it with a perfect one (seee photo).
Carpet in the room is a a drab brown color, and had sticky areas, especially around the desk area. I hope BW renovates the bedrooms as nicely as they have done with the bathrooms. There is a general need for "deep cleaning" or tossing worn-out items. The rubber footpads on the ironing board were smudged black dirty; on some wooden hangers the finish was peeled off. These are little things but convey an impression that this room needs upgrading!!
Unlike many California and other hotels, there was no recycle bin in the room
Price: I got a great rate, about $115, which is what made me choose this vs other nearby LB hotels where I've stayed. For taht price, it was very good value, but if I'd paid more than $200/night, I'd have thought it was way overpriced, even for the LB area. Because of the above plusses, the overall experience was ok, but I would not stay here again unless there were similar bargain rates, and BW Corporate invests in upgrading the bedrooms.. less
Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Thank you for the highly detailed review and your support.
Your comments will be brought to my head of housekeeping as I only want to deliver excellence for our guest rooms.
Several of the items mention we have been sure to address such as the carpet since we are currently steam cleaning halfway through all of our rooms. Any fresheners are removable upon request for persons who have sensitivities.
Thank you for the detailed feedback as this vital for our operations!
Although there is not a recycle bin in the guest room, all the hotel trash/recyclables are processed by our waste removal service off-site.
Thank you for your kind words about my staff and I. It was a pleasure to be of service, and we look forward to seeing you again!