I called the hotel in advance to see if it would meet my needs as I was staying for 6 days for a conference nearby. I had requested a refrigerator, access to a microwave, and breakfast. The Best Western Plus at the Convention Center had all of this. It also has a small pool and a spacious exercise room, although I did not use either.
Specially a special thanks goes to Shawn, the hotel manager, who took great care to make sure my room was exactly what I wanted. He even showed me other rooms to see if the view was more to my liking, before I unpacked and did everything to make me feel at home and comfortable. He assured me I was in a quiet room and I would like it. He was right!
Additionally, special thanks goes to the cleaning staff and front office staff, as they were superb in recommending great local restaurants to eat at and helped me find everything around town. The hotel breakfasts were standard. I wish they had had bananas, but there was enough to choose from.
One special note of excellent service was: on my last full day in Long Beach, when I told the front desk staff I was going to use Lyft for the first time to explore and was a little nervous and not sure if I used the app correctly, the manger Shawn, actually walked out to my driver when he arrived to ensure that the driver and I knew exactly where I was going, and how to use the app to get back. I have never had that level of excellent service at what one might think is a chain hotel. I felt like I was staying with friends and felt very respected and well cared for!
To describe the rooms, each room in the hotel has a fridge, a spacious bathroom, enough toiletries, including toothbrush and toothpaste if you forgot anything, hairdryers, cable, and the downstairs breakfast area door is open 24 hours to use the microwave.
As far as locality, the location was perfect as well. It was set off the main drag and nearby some great restaurants and bars so you don't have to walk too far to eat or have a night cap.
As far as the overall look inside, the hotel was neat, there were fresh flowers on every floor, regular cleaning every day and a good smell and feel about the place. There was also a water cooler with fruit infused downstairs where I could fill up my bottle every morning and night and always, always help when I needed it!
The last day the cleaning staff manager knocked on my door to check to make sure the cleaning of my room had been satisfactory and when I needed a trash bag for my carry out container, one of the staff was eager to go and get it for me!
I will definitely stay here again. This place is extremely well run, the manager can been seen making daily rounds to check the floors and rooms, and the hotel has kind and courteous staff and is very safe as the doors lock every night. Long Beach overall is a very safe place to be and people walk all night around the area and it is very tourist friendly.
Overall Great Stay! Thanks everyone~! less
Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your sharing your fantastic experience with us. I appreciate the generous compliment, thank you so much. My staff and I do our best to ensure you feel as comfortable as possible and were delighted to know that's exactly how you felt.
Please come and visit us again, it was pleasure having as our guest.