Best Western Plus Hotel at the Convention Center

Hello Cynn93, thank you so much for this lovely review! It is feedback and positivity like this that make our jobs so rewarding! We always strive for a safe and clean environment for all our guests. Cleanliness, quietness, and comfortability are a few of the daily targets to excel in. We are still running our Grab N Go breakfast but we hope to reopen our hot continental breakfast as soon as it is safe to do so. We are thrilled you enjoyed our location especially being so close to the beach, bars, restaurants, and so much more that Long Beach has to offer. We can not wait for you to visit us again and thank you so much for recommending this hotel to those close to you. No, thank YOU! Stay safe and healthy <3

Hello Daireek, thank you so much for this awesome review! We appreciate the hype and amazing words you have for us. We are so happy you enjoyed your stay and visit here. Yes, our location is very convenient and so close to what Long Beach has to offer. We are within walking distance of the beach, bars, restaurants, and so much more. We hope to see you again real soon!

Hello Mr. Edward Gonzales, thank you so much for leaving us a review on TripAdvisor - mostly so that I can bring clarity to you, this review, and for any of those who read this. As per our conversation, while you stayed with us you had a price match rate inquiry pertaining to your booked rooms. With any price matching request, there are certain rules and guidelines we must follow. This property is constantly competitive when it comes to local or listed rates so that guests can book directly with us instead of shopping online through many different 3rd party companies (i.e Expedia, Booking.com, Hotels.com, Priceline). But not every rate or price listed with these other companies fit our guidelines. With price matching requests, we always ask for a screenshot or an email sent to us with that price listing. You did provide us with this screenshot but the issue was the fact that this screenshot of prices did not have corresponding dates. It is extremely difficult to identify a price for a particular date/day/time frame when the actual dates are not shown. When I asked for further information about the dates, you failed to provide an open dialogue for this conversation and kept talking over me. Additionally, that exact same screenshot you provided stated clearly that "Expedia Rewards Points applied" which was why the rate amount you requested didn't follow our guidelines either. Expedia Rewards rates are specially curated for those in Expedia's membership and can not be price matched. With no dates to reference and clearly having Expedia Rewards points applied to your Expedia rates, we weren't able to fulfill your price match request. That obviously made you disappointed but, be truly disappointed in the fact that you didn't even allow me space or dialogue to properly advise or educate you on our policies. In my research of your previous stays, you've actually done this exact same process a few times when providing screenshots with "no dates" or only wanting the prices you want to pay. We can be competitive in our rates but we can't compromise our rates to be significantly too low especially rates that don't fit our guidelines. We are truly sorry you were disappointed by this decision that denied an Expedia member rate but you don't need to stretch the truth by adding false information about your experience with sleep quality, service, cleanliness, and rooms. Before our conversation in denying your price match request, you elaborated on how you and your family enjoyed our property, location, cleanliness, and staff. You can truthfully rate the "value" based on your opinion, but you are clearly spreading your displeasure to other categories of our hotel that do not pertain to this situation. In conclusion, we are sorry we didn't meet your expectations during your most recent stay with us. The same can be said of your conversation style of being short with someone who is willing to educate and advise you about the hotel procedures on room rates. We hope you stay safe, well, and healthy! Thank you!

Hello Mrs. Sunshine, thank you so much for taking the time to leave us this lovely review! Your username is definitely fitting because your words brought a ray of sunshine to our staff. We appreciate it! We strive for a quiet, safe, clean, and comfortable environment for all our guests. We are privileged that you chose us here at this Best Western Plus for your parents. We are happy to hear they enjoyed our property and area! Our hotel is close to a variety of restaurants, bars, beaches, and so much more that Long Beach has to offer. So sorry to hear about your loss and hope your parents are doing ok. We can be sad loved ones are gone but we always have to be happy & blessed we have those memories that we can hold on to forever. We hope to have you visit again and if you need anything, please don't hesitate to contact us

Hello 17lovie, thank you so much for the positive words! This really means a lot and makes our job here at the Best Western Plus Hotel in Long Beach feel at home with guests such as yourself. We are thankful that you stayed with us, enjoyed your visit, and took the time to leave us this lovely review. We always strive for efficiency and being there for our guests. If you need further assistance on future bookings, don't hesitate to call us. Stay safe, healthy, and great!