Great hotel for our family of 5 before our cruise!
06/02/2019 lucy2mb, n.c.
I booked two rooms for our family of 5 about 9 months before our cruise after reading good reviews. I had never emailed a hotel manager before, but a few weeks before our trip, I emailed Shawn the ma... more
I booked two rooms for our family of 5 about 9 months before our cruise after reading good reviews. I had never emailed a hotel manager before, but a few weeks before our trip, I emailed Shawn the manager and asked him a few questions. He emailed me back promptly and gave me the information that I needed. The day before our flight to California, one of our daughters slipped on ice and broke her ankle in 2 places. I emailed Shawn again that day to ask about wheelchairs. They did not have wheelchairs but he moved one of our rooms to a handicap accessible room and our other room beside it. It worked well because we took a walker with us. We spent the day before our cruise at Disneyland where we rented a wheelchair. We also rented a wheelchair for our cruise.
We managed fine in the hotel with the walker thanks to Shawn putting us in the handicap accessible room. The hotel rooms were very clean and the beds were comfortable! I really liked the amenities in the room. Shawn gave us a map of the area when we checked in and gave suggestions for restaurants close by. The free breakfast was very good! I usually don't eat scrambled eggs in hotels, but I did there and they were delicious. I really liked the seasoning. The girl working in the breakfast room was very nice. One morning when the breakfast room was getting crowded, she opened us a conference room for people to go and eat.
The girls at the front desk were also very nice. The hotel is in a great location and had good rates! I highly recommend this hotel! We really enjoyed our stay there! less
Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Thank you for the great in-depth perspective about your experience with us. Our staff is collectively joyful to know we delivered an excellent stay for your family. Although many people usually do not email me before arrival, it is very welcomed as it lets us know that you are vigilant about your travel arrangments and it makes it easier for us to better accommodate your needs.
It was my staff and I's pleasure to have been of service and we really do hope the next time you are down in Southern California we'll be seeing you all again!
I hope your daughter's ankle heals quickly in time to enjoy the coming summer.