Service is just rude
29/12/2018 Ming-O-Matic, Los Angeles, California, United States
Expect the people not only to be unhelpful but just plain rude. Had a late check-out planned And confirmed that we were there within the hour of and found as soon as we walked in the lobby door when w... more
Expect the people not only to be unhelpful but just plain rude. Had a late check-out planned And confirmed that we were there within the hour of and found as soon as we walked in the lobby door when we returned, the front desk was eager to tell us that all our stuff has been taken out of our room and in a bunch of garbage bags by the exit. I found that to be such a crazy rude gesture. I'm talking things like clothes, computer and expensive cameras were all tossed in bags and placed by the exit room. At least give us a phone call or email before considering such a strange gesture. It's not like we were a day late. The hotel could not possibly have been that full to need to do that based on just seeing how many people were there during breakfast and the fact that holidays are over. By the way, this was just the worst example of rudeness. There's a few others that in itself was bad enough but I'll leave it at that. less
Wipol1020, Manager at Best Western Plus Hotel Arcadia, responded to this review
Dear Mr. C.
First of all, the late check out is never guaranteed. The front office personelI gave you the possibility to stay latest till 1 p.m. and told you. that that's the latest you should check out, because we were fully booked on this day (New Years Eve Weekend) My colleague has waited till 1:40 p.m. for you to come back. Since the other guests have arrived (who paid to be in that room by now) we were forced to take your luggage out in order to clean and prepare the room. You arrived back at 2 p.m. Your luggage was not put in the garbage bags but rather in laundry bags, and were not put by the exit room but stored safely in our luggage room.
I also consider worst example of rudeness when someone allows you to stay later than check out time for free and you show up one hour after the arranged time and call that "with in the the hour".