Contunues to Underperform
06/08/2018 GOM99, Wherever
I was hoping that after my disappointment of last year it would have resumed its previous performance. Unfortunately, this was not the case.
However, this time, it was not so much the problems them... more
I was hoping that after my disappointment of last year it would have resumed its previous performance. Unfortunately, this was not the case.
However, this time, it was not so much the problems themselves as the attitude of the staff who basically had a “well, what do you expect me to do about it” attitude – rather than apologising and trying to sort things out.
This is a great shame because on other factors – location close to the Prater and metro stations and a good buffet breakfast – made it an excellent choice.
Room Allocation
I had booked a room with a kitchen – for health reasons I need to be able to control what I eat. However, on arrival they had let my room to someone else and put me in a room with no kitchen – only a minute mini-bar ‘fridge and a kettle. I moved the next day after complaining.
Cleaning
The first day my new room was not cleaned until 6pm and the second day would not have been cleaned at all if I had not told the desk at 6pm that I was going out for 45 minutes and I expected in cleaned before I got back – it was!
Air-conditioning
This showed error messages from time to time and then refused to function until after they cleared which could be minutes to hours. The staff were not able to fix it but did lend me a stand fan – in case it decided not to restart.
WiFi
This was as low as “two bars” at times and even when at “five bars” it was often impossible to up or download the smallest file or send very small e-mails or even find sites like the BBC or Austrian Airlines. From time to time it was just the “no internet access” warning triangle. less