Very comfortable hotel, but nothing to write home about
17/05/2016 TheRealBaGEL, Winterthur, Switzerland
We arrived and were greeted by a friendly desk attendant but an unpleasant smell. I am not sure whether it was the carp pool in the lobby or the restaurant overhead or the spa below, but something rem... more
We arrived and were greeted by a friendly desk attendant but an unpleasant smell. I am not sure whether it was the carp pool in the lobby or the restaurant overhead or the spa below, but something reminded me of a school cafeteria. Our first room had a raised step into the bathroom and a sink that didn't drain, but we were relocated within minutes to the other side of the building (which smelled remarkably better). From there on in, everything was fine. The rooms (both of them) were very clean. Housekeeping was good. Staff was friendly. Wi-Fi was free and worked on multiple devices simultaneously. The beds were very comfortable. We did not eat in the restaurant (not even for breakfast) so I cannot comment there. A free bottle of water was in the room on arrival along with cute gummi-sheep on the pillows (count them to go to sleep) as a welcome. No minibars in the rooms, but there is a drink machine on the floor where one can purchase everything from water to beer and wine. The swimming pool and sauna were unexpectedly luxurious. The fitness room too--and it had a relatively large assortment of fairly good machines--so that was a very positive surprise. The only thing was that it was below the sauna/spa and therefore very hot. But there were free bathrobes available to borrow and free water. All-in-all, a very decent hotel and excellent price:value ratio. less
BW-HAS, Director of Sales at BEST WESTERN Hotel Am Schlossberg, responded to this review
thank you very much for the very thorough rating. We are always trying our best to satisfy our customers. Learning what we can improve helps us to perform better.
Senior Sales Manager