Great location, would be good for families
This hotel is very convenient to Grand Central, just a short walk. It is right on 49th street between Lexington and 3rd. This hotel would be great for families and really anyone who wanted a little ... more
This hotel is very convenient to Grand Central, just a short walk. It is right on 49th street between Lexington and 3rd. This hotel would be great for families and really anyone who wanted a little more space than is typical for NYC hotels. The building was an apartment building before becoming a Best Western and therefore the rooms have a separate bedroom, a sizeable living room, kitchen and bathroom. (I believe they all have this) The room I was in was almost 800sq ft! The hotel is very secure. To enter the hotel you pass the reception desk and to use the elevator you need your room key. I don't believe there are a lot of rooms in this hotel. There are 9 floors and the floor I was on had 4 rooms, so maybe 36 total? Our room looked out onto a courtyard, rather than the street so it was quiet. The rooms are very comfortable, but this is an older apartment, so it is not sleek and modern. The heat is through floor radiators. (I suppose if there was a very young child in your group, you'd want to be mindful of that). In my room there weren't blackout curtains, rather blackout shades that you pulled down. In our bedroom the shade was between two windows, so you had to open one window to access the cord to pull it down. I wasn't a huge fan of that, but that was the only downside I can find. This hotel comes with a full breakfast, and there are trays so that you can take your breakfast up to your room, which was very nice. The staff is very friendly and attentive. I called the front desk to ask them how to turn on the heat and someone came up within minutes to show me. The room was quiet for its downtown location. I will definitely stay here again. less
Rob G, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your detailed review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you for mentioning our service team , apartments and breakfast. They will be so happy to read your comments and so is management. Your happiness is the “why’ in what we do in service!
Thank you again for taking the time to complete this review.
We hope you will come back and see us again ,as mentioned.
Please consider me at your disposal and service. I can be reached by email or telephone (212) 753-8781.
Best Western Plus Hospitality House