This location was perfect for what my spouse and I needed when she had surgery in NYC and the surgeon required that she stay within an hour of the (Manhattan) hospital for two weeks post-op.
Our room (apartment!) gave us the space to give her privacy when she needed it and the full kitchen meant we could bring and cook a lot of our own food to save some money since we were there for nearly a month total. The apartment definitely showed signs that it was well-lived-in and was an older building, but it was spacious, comfortable, and clean.
Our room was on the street side of the building and there was definitely street noise as you would expect in NYC. We were here in the fall, early enough that the window A/C units were still installed but late enough that they weren't needed. Management was very helpful and arranged for the window units to be removed early in our stay, which really helped cut down noise since we could fully close the windows (two separate sliding windows, with a shade in between them -- good sound insulation).
The galley kitchen included a large saucepan, large stock/pasta pot, strainer, and skillet for cookware, along with a toaster that could accommodate bagels. We cooked pasta several times, and made fried or boiled eggs for breakfasts. Most of the rest of our home-cooked food was things we froze and brought with us to reheat since we arrived by car and had space for a cooler. It might be difficult to do more serious cooking but being able to supplement already-prepared foods was nice. Full size fridge and freezer, full size cooktop/oven, microwave, and a dishwasher.
There's a good pizza place literally downstairs, and a deli/bagel shop around the corner that has fast delivery and really excellent corned beef.
We were here during Covid times, so we never had housekeeping come into the room while we were there. Every day the front desk would call to see if we needed housekeeping supplies, and we could put our bagged trash and any dirty towels/linens outside our door for collection. Supplies we requested were also left outside our door for us to pick up.
All of the staff we interacted with were great! Robert, the manager, answered my questions when I called to get details about things before we arrived. Mariela, Eddie, and Dana at the front desk (and Durak the head of housekeeping who sometimes also staffed the front desk) were friendly and helpful. When we ordered food or groceries to be delivered, they received the deliveries and called up to the room to let us know it had arrived - due to Covid, delivery people were not allowed past the lobby. The entry and lobby are very small and narrow so just be prepared for that when going in and out.
We drove our own car for a variety of reasons, and parked in the valet garage down the block. The hotel-arranged overnight price is VERY reasonable for Manhattan. I could have set up a monthly parking contract elsewhere and saved a bit of money, but it wouldn't have saved me that much and the garage was as convenient as you can get to the hotel.
For laundry, they have an arrangement where you can send out your laundry to a wash-and-fold service which we did twice and were happy with.
I highly recommend this property for those who need space or a full kitchen but would prefer hotel-type management and a nice parking arrangement rather than the unknown quantity of an AirBNB or other short-term apartment rental. less
Rob Gaeta, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for this beautiful detailed review and for your patronage. We are so happy you enjoyed your stay. Sharing your experience here is invaluable to us and other potential guests , thank you. It means the world to us that you took your time to post this. It was an honor and pleasure to serve you during these difficult times. We hope we get to have yo stay wit us again but not for medical reasons m, for leisure would be nice. Happy Holidays to you and yours! Blessings Robert!