No frills, nice staff
I've stayed here on multiple occasions and while it does the job, the location is good and staff are great, it's just not very comfortable. Each time I've stayed, everything is the same since the lsst... more
I've stayed here on multiple occasions and while it does the job, the location is good and staff are great, it's just not very comfortable. Each time I've stayed, everything is the same since the lsst visit except with further deterioration.
This is not a recently renovated property. The decor is old and depressing, the doors all stick and are loud in the apt, the radiator heating is clanky and hot as hell, the free breakfast is super processed and there's no allergen info available, the pillows are lumpy, the beds are sagging and certain rooms are loud with garbage truck noise at seemingly all hours of the night.
Pros again... Nice staff, good location, a safe place to sleep. less
Rob G, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you. Thank you for your loyalty in returning despite your discontent with the items mentioned. We are happy to hear you did like the staff and service offered.
We are sorry if we did not meet your expectations in some areas. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I understand and appreciate that we are not the most chic chic modern design but our style is more of an art deco old world charm. If more modern is the preference then perhaps we are not aligned in that sense. We are a pre war building with very large apartments compared to other hotels, we have hard wood oak floors, plaster walls (quiet) and 11 foot ceilings. All of furniture is recently purchased but may not be the contemporary style you would wish to see when visiting NYC. We did indeed recently renovate all of our baths less than two years ago and we have just finished kitchen renovations with stone counter tops, tile back splash and new floor tiles. We renovated our entire lobby and breakfast area in 2019.
We have done all we can do to mitigate NYC street noise by installing double glaze windows in all of our bedrooms. We are on a side street which tends to be quieter than most Avenues and Times Square. Our complimentary breakfast offers a wide array of items which is meant to be a start to ones day, not a full restaurant experience. We do offer fresh breads, fresh waffles, fruit , yogurt in an attempt to appeal to wide variety of people. I am not sure what allergens you might have that you needed a list of information posted but perhaps we could have helped with that while you were here. We do not have a full restaurant of commercial kitchen to offer more than what we are offering now. Most NYC hotels do not include a complimentary breakfast.
Our heat is centralized steam heat and does tend to be a bit warmer in winter than one might be used to .
We hope you will still consider coming back in the future.
Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.
Please consider me at your disposal for any assistance. I can be reached at 212-753-8781.
Best Western Plus Hospitality House