Best Western Plus Hospitality House

145 E 49th Street, New York, New York, 10017-1210, United States
based on 1380 reviews Trip Advisor Logo
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Best Western Plus Hospitality House

A spacious New York City hotel with all the comforts of home and a location in the heart of the city that never sleeps, is a dream come true. Expansive apartment-style suites feature fully outfitted kitchens with a stove, oven, microwave, dishwasher show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Hospitality House

Traveller Overview:
4.5 Rating: 1380 reviews
Excellent 57%
Very Good 33%
Average 5%
Poor 1%
Terrible 1%
Rating

Winkadoo, wrote review 21/03/2020

Perfect for our family

We visited New York between 8th and 13th March. This hotel is located perfectly to explore Manhattan and beyond. The apartments are large and well equipped. The service from all staff was faultless. T... more

Owner Response
Rob G, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay and found us well suited to your needs. We greatly appreciate your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our service team will be so happy to read your review and so is management. Your happiness is the “why’ in what we do in our service to you! Thank you again for taking the time to complete this review. We hope you will come back and see us again. Please consider me at your service for any assistance. I can be reached by email or telephone (212) 753-8781. Warmest Regards, Robert Gaeta General Manager Best Western Plus Hospitality House
Rating

TravelingCaterChef, wrote review 06/03/2020

Stranded in NYC with no Money

I am on day three of a five night stay. Until today... I had nothing but praise for this particular Best Western location. The price vs location could not be beat... or so I thought!! At 9:00 pm I beg... more

Owner Response
Rob G, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you. We are sorry if we did not meet your expectations with regard to the method of payment presented. I apologize for any confusion revolving around this mis-communication and misunderstanding with Eddy. You and I spoke this morning and I think perhaps we have a mutual resolution in hand that will satisfy your complaint . There was not much that could have been done outside banking hours regarding transactions during the night. We also discussed compensating you in the interests of good customer service for this experience. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again. Thank you again for taking the time to post this review. We appreciate your patronage of our hotel and brand. Warmest Regards Robert Best Western Plus Hospitality House
Rating

8hn, wrote review 05/03/2020

Comfortable, clean, central, spacious

The hotel is excellent value. Rooms are spacious for central NYC. Everything clean and comfortable and staff helpful and responsive. Good transport connections and lots of reasonable eating places ar... more

Owner Response
Rob G, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our service team will be so happy to read your review and so is management. Your happiness is the “why’ in what we do in our service to you! Thank you again for taking the time to complete this review. We hope you will come back and see us again. Please consider me at your service for any assistance. I can be reached by email or telephone (212) 753-8781. Warmest Regards, Robert Gaeta General Manager Best Western Plus Hospitality House
Rating

Lan_Pat_and_family, wrote review 22/02/2020

Fabulous Forty ninth St

Having spent 3 weeks in Europe, we arrived into NY for our first stop of 3 weeks in America. I had carefully researched accommodation options, and happily settled on BWPHH, for the room amenities (fu... more

Owner Response
Rob G, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your happiness is the “why’ in what we do in service! Thank you again for taking the time to complete this review. We hope you will come back and see us again. Please consider me at your service for any assistance. I can be reached by email or telephone (212) 753-8781. Warmest Regards, Robert Gaeta General Manager Best Western Plus Hospitality House
Rating

cjyap, wrote review 07/02/2020

Great location, would be good for families

This hotel is very convenient to Grand Central, just a short walk. It is right on 49th street between Lexington and 3rd. This hotel would be great for families and really anyone who wanted a little ... more

Owner Response
Rob G, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your detailed review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for mentioning our service team , apartments and breakfast. They will be so happy to read your comments and so is management. Your happiness is the “why’ in what we do in service! Thank you again for taking the time to complete this review. We hope you will come back and see us again ,as mentioned. Please consider me at your disposal and service. I can be reached by email or telephone (212) 753-8781. Warmest Regards, Robert Gaeta General Manager Best Western Plus Hospitality House