04/09/2018 trelay15, Mount Airy, North Carolina
I just got back from a 6 day stay here and it was wonderful! We upgraded our room to the two bedroom penthouse and I am glad we did! We had 5 people staying in the room and we had plenty of space! The... more
I just got back from a 6 day stay here and it was wonderful! We upgraded our room to the two bedroom penthouse and I am glad we did! We had 5 people staying in the room and we had plenty of space! The extra bathroom and personal terrace was worth it! The suite was large, two bedrooms, two baths, living room, dining room and full kitchen! The staff was super friendly and very helpful! Probably the best staff I have ever had at a hotel! The breakfast was great every morning, it did get crowded a couple of mornings, but we had the option to go back up to our room to eat.
The only kind of negative thing is there is only one elevator, so at busy times like breakfast it took a few mins for the elevator to get to you. But that only happened at breakfast time. And when we first got to our rooms, the two bedrooms were very nice and cool but the living room was warm, it was a very hot day so it took a while for the living room to get cooled off, The location is great! Within walking distance to a lot of attractions and just a short walk away from the 6 train. We had a wonderful experience and will definitely be returning! less
robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand. It was nice to rad that the staff was attentive to you and your service.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have no capability to add another elevator, I wish we did. We will consider adding a larger AC unit to the living room there.
We hope you will come back and see us again.
If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781.
Thank you again for taking the time to complete this review.
Best Western Plus Hospitality House