Great home base for our NYC trip with our family!
13/07/2019 HavekKidsWillTravel, WI
With our bigger family, the right accommodations are definitely important to enjoy our travels. We stayed in Penthouse A which had two bedrooms, sleeper sofa in the living room, two bathrooms (a must ... more
With our bigger family, the right accommodations are definitely important to enjoy our travels. We stayed in Penthouse A which had two bedrooms, sleeper sofa in the living room, two bathrooms (a must for us!), full kitchen, dining table and the terrace which we LOVED and ate out on each evening. There is a grocery (Morton's) about a 10 minute walk away and we also did an Instacart delivery to have food to cook in each evening (we stayed 5 nights). This is NOT a new build hotel in the suburbs, so don't go expecting that. There is some older building charm, great hardwood floors...Everyone in our family slept great - no noise concerns.
The included breakfast was adequate and appreciated to get us off to a quick start to our day. It starts at 7am - we did miss it one day as we left early to catch our ferry for the Statue of Liberty/Ellis Island, but they do have a grab and go option. Each morning the attendant took good care of the buffet offerings.
We walked to Rockefeller Center, Times Square, Grand Central...there are also two nearby subway stations. Starbucks nearby and as the Buttercup Bakeshop which was a yummy treat.
The staff here is what made our stay special. EVERYONE we encountered was delightful and friendly. Our youngest son checked in each day with the front desk when we were leaving and when we returned to chat about our plans. He's excited to come back and stay here again.
The front desk arranged our return to LaGuardia. Reasonably priced and great for our family of six and luggage (Suburban). Check in with the desk if you need airport transportation.
The only negative (that I do understand) is that the terrace off our room was unavailable M-F during 10pm each evening until 6pm the next day due to construction at a neighboring high rise. Certainly a safety issue but if you book the penthouse and want the terrace available during the day, be sure to call ahead and inquire.
We would definitely recommend and return if we ever return to NYC. less
robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand. We were happy to hear the whole family enjoyed their time and slept well. Also that your youngest wants to return.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The penthouse is now fully open all the time although I am sorry that the construction behind had us temporarily close it during your time with us.
Thank you again for taking the time to complete this review.
We hope you will come back and see us again. Please consider me at your disposal with a special consideration for a visit when the terrace is open fully.
Best Western Plus Hospitality House