Family Stay at Best Western
14/08/2019 Kate79, England, United Kingdom
I stayed at the Best Western Hospitality House for six nights during August with my family. We have two boys aged 17 and 20 and wanted more space than a standard hotel room offers. The Best Western Ho... more
I stayed at the Best Western Hospitality House for six nights during August with my family. We have two boys aged 17 and 20 and wanted more space than a standard hotel room offers. The Best Western Hospitality Suites did not disappoint in terms of space as we had a two-bedroom suite with sofa bed in the living room and full kitchen. It is true that the rooms are a little old and tired looking. Our room was also quite dark as the living room looked over the wall of the next door building. However, the room was very clean and the beds were exceptionally comfortable, including the sofa bed. As mentioned by others, the breakfast is very good, with a wide variety of foods offered. The staff at Hospitality House are very helpful and friendly. All the staff we dealt with...at reception, cleaning our room, serving breakfast...were exceptionally pleasant and helpful. If I could give the hotel 4.5 stars, I would, because the rooms are a bit drab and tired but it has to be 4 stars or 5 stars. I’ve gone with 5 stars because the location of the hotel is so convenient, the room was kept super-clean throughout our stay and the staff are great. less
robg64, General Manager at Best Western Plus Hospitality House, responded to this review
Thank you for your stay with us and for your beautiful review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you and the boys enjoyed your stay. We greatly appreciate your patronage of our hotel and brand.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you for mentioning our staff, location and cleanliness. We are always adding items to upgrade our furnishings. It is admittedly hard to bring in more light when we are surrounded by such tall buildings.
Please consider me at your disposal if I can be of assistance. I can be reached at (212) 753-8781.
Thank you again for taking the time to complete this review.
We hope you will come back and see us again, soon.
Best Western Plus Hospitality House