Great hotel close to Fort Lee…pillows = bag full of rolled up socks
22/06/2018 Terry C, Houston, Texas
We stayed at this hotel for a long weekend to visit our soldier at Fort Lee. We were very please with the facility except for the pillows. They were terrible, like a bag full of rolled up socks. It is... more
We stayed at this hotel for a long weekend to visit our soldier at Fort Lee. We were very please with the facility except for the pillows. They were terrible, like a bag full of rolled up socks. It is very difficult to get a good night’s sleep on horrible pillows. I know we could have complained to management but figured it would be pointless assuming all their pillows were similar.
That being said, everything else was exceptional. The bed was comfortable, the bathroom was large and accommodating with the appropriate amenities and nice big fluffy towels. The TV worked well with plenty of channels including HBO and ESPN. There was a little frig and a microwave and a small coffee maker that worked well. The complimentary breakfast was very good, and the pool/pool area was clean and fresh with nice pool side chairs and tables.
The staff was very friendly and accommodating. We paid $113 for a king room through Hotels.com. less
Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel
so highly! We strive to give you a great experience, and I am pleased to learn that we were able to meet
your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our pillows. Your suggestions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We hope you will return to be more impressed during your next visit.