Not as great as the other reviewers said
13/10/2017 ColonelEllen, Wayne, Pennsylvania
We stayed at this hotel for 4 nights. When we 1st checked in, we were given the room on the 2nd floor overlooking the entry way and next to the elevator. Since my husband and I are poor sleepers, I a... more
We stayed at this hotel for 4 nights. When we 1st checked in, we were given the room on the 2nd floor overlooking the entry way and next to the elevator. Since my husband and I are poor sleepers, I asked if we could have a different room. Maria was very nice and gave us a different room. But the room we were given, #206, had a weird, musty odor. We accepted it thinking that the odor would go away after the a/c was running a while. Alas, the odor was there the whole time. Since we would not be spending much time in the room, we put up with it, not wanting to seem like complainers. But I did read another review since coming back home that was written in 2016, which I had not read before our trip. That person experienced a similar odor in his/her room. So be forewarned.
Maria at the front desk is helpful and smiles a lot.
Housekeeping seem to work hard.
Breakfast was fine, better than Quality Inns at most locations but not was good as Holiday Inn Express.
Surrounding area felt safe and it was nice to have a WAWA across the street, even if it was a very busy road.
Easy on/off the interstate.
Easy to get to lots of restaurants.
We were there on a Civil War expedition. less
Tom P, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Thank you for taking the time to write this review and share your experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with the cleanliness of our rooms. This is certainly not the kind of experience we would like for our valued guests to have. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.I 'm glad you found our location to be convenient, and I hope you will find your expectations to
be far surpassed during your next visit!