Don’t believe the reviews here like i did
12/03/2019 Ladybossaz, Chandler, Arizona
Stayed here 4 nights while visiting a friend. The only positive is that the staff was pleasant if unhelpful, and the room was fairly clean, other than the headboard which was greasy about halfway up. ... more
Stayed here 4 nights while visiting a friend. The only positive is that the staff was pleasant if unhelpful, and the room was fairly clean, other than the headboard which was greasy about halfway up.
Our first 2 nights, we were woken up by people screaming at each other next door-then when they were done fighting, they had other activities until 5 am. The next night a different group was talking and going in and out of their room (door slamming) for about 45 minutes. The fact that both of these events happened at exactly 3 am, makes me think that Hopewell has some sort of meeting or convention at 3 am we did not know about. When we complained, both times, we were told that the party checked out and it should be better.
The walls are thin. The bed is hard. The pillows are USED/time to upgrade. The breakfast is inedible. The coffee is bad. We did not get shampoo, soap or lotion refilled in our 4 days there.
And if someone from “management” gets on here and says they are sorry they didn’t meet our expectations, BS. When the front desk was unhelpful, I spent about 30 minutes trying to contact Best Western-no luck. Finally sent an email which went unanswered.
When we checked out and complained a third time, we were given points on our BW account (that we had to create) less
BestWesternHotels, Corporate at Best Western Plus Hopewell Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts