I'm torn between giving this a "poor" and an "average"...so let's just say "low average" as in a C minus grade. Yes, the staff are sweet and nice, the few I saw, but that doesn't make up for some of ... more
I'm torn between giving this a "poor" and an "average"...so let's just say "low average" as in a C minus grade. Yes, the staff are sweet and nice, the few I saw, but that doesn't make up for some of the defects we experienced, starting with check-in. I made a reservation by phone through the main BW 800 number. When we arrived, well over an hour later, the desk clerk couldn't find the reservation, even after she put in the confirmation # I had been given....then "magically", it appeared. The lock on the door to the room didn't catch and lock unless you slammed the door, hard...and if you want to put on the dead bold you have to lean against the door to keep it shut tightly. (That's room 307, by the way.) The water pressure in the shower was meager. The bedding was nice enough but inadequate and there was no extra blanket in the room. The commode is meant for very short people and children. On the plus side, everything was clean and tidy, the bed was comfortable and the place was very quiet. Breakfast was that in name only. I arrived just at its start time: the "scrambled eggs" had the texture of pea gravel, the sausage was over-cooked and curling, there was bacon cut into 1 inch pieces sufficient for 4 servings, the bread looked dried out, there was approximately 1 inch of oatmeal in the crock-pot and the 2% milk was sour. I could easily be convinced that it was all from the day before. When I looked at the eggs before leaving the motel an hour or so later, the eggs looked more normal, so obviously someone knows how to make the eggs properly. The coffee, however, was good. Overall, this site does not rise to the "Plus" level nor was it worth the price. less
Nerissa M, Guest Relations Manager at Best Western Plus Hopewell Inn, responded to this review
Thank you for sharing your experience with us FingerLakesTraveler1. I am happy to see the high rating and to read the pros of your experience; yet I regret to hear of your dissatisfaction with with our room due the door, water pressure in the shower . Allow me to apologize for any inconvenience these issues may have caused you. This review gives us a glimpse of the pressing matters at the hotel and rectify them as soon as possible. Please keep us in mind for your next stay in the area.