Great Holiday Stay
09/12/2018 Terry S, Kent, United States
So my wife and I discovered this place about 5 years ago. we were traveling home from Reno and decided to go through central Oregon Washington wine country. Since then we've stayed three times a year ... more
So my wife and I discovered this place about 5 years ago. we were traveling home from Reno and decided to go through central Oregon Washington wine country. Since then we've stayed three times a year every year. We pick up a wine in area and this is a really the best place to stay. the views from the Riverside rooms are spectacular, you are literally 50 feet from the Columbia River and your view from your room is of the river and along the gorge. As I said we have stayed there 15 times in the last 5 years. The pictures I attached are literally pictures I took this past Thanksgiving of our room and out our room window. Riverside restaurant is inside the hotel and popular with Gusts and locals, as you can imagine it gets pretty crazy busy, but obviously worth the wait. I have written other revies but I'm writing this mostly because we ran into a couple of problems over Thanksgiving, I let the management know, they assured me that they're going to handle the problem and use it as a learning tool for their staff. While this might have turned some people off it just reaffirms my belief that they have a commitment to quality and customer satisfaction. We will be returning in March staying at this hotel and eating at this restaurant. The food is actually very good, if you stay in the hotel breakfast is free and you get but 1 get one 1/2 Price on an entree for dinner. If you're going down for wine tasting be sure to get the hotel wine passport, it gives you free tastings at the more popular wineries in the area and you can use your stamps for half off a bottle of local wine at dinner.I've looked at some of the negative reviews and I honestly have no idea where you're coming from, there literally is no other place to stay at this price point with this view and this quality of food in the Hood River area. Looking forward to our next visit. less
CVHinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear Terry S, Wow, thank you so much for your glowing review! We are so happy to hear that you've been able to stay with us multiple times and plan to continue in the future — and especially that you find our property the best in the area for quality, amenities and value. We are happy to hear you enjoy our river views, guest wine tasting passes and our restaurant. We are also pleased to hear you appreciate how we have handled any issues you've encountered. Thank you again for your patronage, and we look forward to your next visit!