Poorly Kept (Especially in Pet Rooms)
I am over spending money at this place. The non-pet rooms may be nice, but the ones I’ve stayed in have had some serious issues. During my first stay, there was an ant infestation in the bathroom (I’m... more
I am over spending money at this place. The non-pet rooms may be nice, but the ones I’ve stayed in have had some serious issues. During my first stay, there was an ant infestation in the bathroom (I’m talking hundreds, not just a little ant trail).
On my most recent trip, the vent was broken, there were finger prints left all over the bathroom, the screen to the sliding door was broken off and leaning against the door, and the shower head was literally just being held up by a block of wood with no moisture seal or anything. In addition to questionable cleanliness standards (which is a big deal in itself during a pandemic), there are also zero noise rules in the wing where they let you stay with pets. Both times we’ve stayed there have been screaming kids and teens well past 1 AM.
For the price, this hotel just simply isn’t worth it. I get that the view is nice, but that’s just not enough to justify losing sleep and having to question if they’re actually keeping up with the cleanliness standards the promise. After my two stays (one in the summer and one in winter), I really recommend doing research on other places before booking here. less
Chuck Hinman, General Manager at Best Western Plus Hood River Inn, responded to this review
Dear ShortieSarah, All of us here are saddened to hear of your experience and are checking into it as we speak. We offer our sincere apologies. Your encounters do not reflect our usual high standards and attention to detail, confirmed by our many positive reviews. We will be in touch with you soon via the email address you provided at check in. Thank you for staying with us and we hope we can make this up to you.