This place has gone downhill
15/04/2017 bethcM9480SB, Hollywood, United States
I have stayed at this specific location half a dozen times because of its location. When I first stayed here, things were so clean, comfortable and our bathroom even had a view of the Hollywood sign. ... more
I have stayed at this specific location half a dozen times because of its location. When I first stayed here, things were so clean, comfortable and our bathroom even had a view of the Hollywood sign. You couldn't beat the experience with this price! Over the past few years, the price has gone up and the quality has gone downhill. The showers don't have tubs (or even any sort of lip or barrier), so the bathrooms flood if you use any water pressure above just starting the shower. Our room this past time had one small window you couldn't open and no ventilation in the bathroom, so every shower turned the guest room into a sauna for HOURS. They put us in a room next to where the housekeeping kept their supplies, so they came and went a hundred times first thing in the morning, either slamming the door when they left or pulling the latch over (to keep it unlocked) and it slammed on that. I got very little sleep the whole vacation. The outlets in the bathroom didn't work, there was no safe, the wi-fi was super slow, and there was no hand soap made available. The last day we were there, the elevator stopped working (there was only one tiny one on our floor) and we had to carry our suitcases down 3 flights of stairs. I used to love this place, now I will never visit here again. Too expensive for the crappy quality you get now! The only positive is the restaurant attached to the hotel. The food is great for a little diner. The service there is horrendous, though. My female friend and I (also a female) were being waited on by another female in a predominantly male section. She spent our whole dining experience by talking and flirting up the males and barely acknowledging that my friend and I were paying customers. Avoid this place like the plague! less
bwhollywood, General Manager at BEST WESTERN PLUS Hollywood Hills Hotel, responded to this review
Wow this hotel sounds really bad and I'm the manager at this place.
After reading that review think I wouldn't stay here either. Oh wait, since I'm the manger I can do something about it!
First of all what I would like to do is apologize for your experience at the Best Western Plus Hollywood Hills hotel.
At our hotel we have many different types of rooms available to our guest.
We happen to have some rooms that are larger in the bathroom area and some larger in the living area. Some have views of Hollywood and some of the Hollywood Sign. Being that you happen to be a returning guest, I would have hoped that my front desk staff would have had the opportunity to talk with you during your check in process and find out the preference that you might have for your room location. I'm sorry that did not accrue.
I really believe that if our staff makes great contact during a guests check in, then when a situations accrue during a guests stay hopefully the guest will be more apt to contact the front desk so we might correct an issue. With the Wi-Fi , Elevator and the noise issue we had some missed opportunities to make your stay exceptional.
I'm glad to hear you enjoyed the food at the 101 Coffee Shop.
It's good to hear that you are avoiding the plague. Come to think of it, everyone is avoiding the "plague". The plague, was know as the Black Death. Is our hotel really to the level of the Black Death? The plague Killed like a million people in the 14th Century. Is the Best Western Plus Hollywood Hills hotel really that bad?
Hope you give us another try so we might make your experience a little better then the plague.