Small rooms, disappointing
Booked this hotel based on location,reviews and price. On arrival we were not impressed with the "welcome" we received - nowhere near as friendly as what we we have experienced elsewhere in the USA. ... more
Booked this hotel based on location,reviews and price. On arrival we were not impressed with the "welcome" we received - nowhere near as friendly as what we we have experienced elsewhere in the USA. The lift is small and door narrow so getting in with luggage is tricky. Our room was very noisy - facing Franlin Ave. Aircon in the room was ridiculously noisy, and TV was constantly "freezing" when we called for assistance - told they couldn't do anything to fix it. Room with 2 queen beds is small so even though they accept 3 people in the room - once bags are in there is no room. Shower is spacious but you have to get wet to turn the taps on! Minibar downstairs is expensive - 3 drinks and a tiny cheese platter (only 1 type of "nothing special" cheese) cost about $90 USD. Location was close to Hollywood Boulevard and the Metro station. We had a late flight and initially they didn't want to store our luggage so we had to argue about it. Retro movie decor was interesting. Would not stay here again. less
bwhollywood, Manager at Best Western Plus Hollywood Hills Hotel, responded to this review
Good afternoon, I'm really sorry to hear about your experience. During this time its more difficult to provide the superior service that we would like our guests to receive . In the months to come I hope we are able to exceed guests expectations.