07/08/2018 Anthony K, Little Rock, United States
I stayed at this hotel for 7 nights. There was a slight mix-up at check in. I had requested a King room with a jetted tub. The clerk told me that the tub was broken in the room that they assigned u... more
I stayed at this hotel for 7 nights. There was a slight mix-up at check in. I had requested a King room with a jetted tub. The clerk told me that the tub was broken in the room that they assigned us but that I could change rooms the next day (if another room became available). The next day when I called the front desk, another clerk told me that the jetted tub wan not broken in the room. I checked out the tub and the jets were fine. No harm done.
The hotel is located in an older building directly adjacent to the interstate. It has been nicely renovated and the decor looks really nice. The room was clean, the bed and pillows were great. I could hear some traffic noise but not bad enough to disturb my rest.
The pool area was nice and we really enjoyed it! Nice water feature, plenty of seating and loungers.
The breakfast area is also nice and there was plenty of seating. The food was well stocked and the breakfast ladies were friendly.
We even used the laundry room on our last day and it was well kept but a little costly. They have change at the front desk and washing powder, etc can be purchased via vending machine.
We were continually asked how our stay was and any concerns were promptly handled. The customer service is great at this hotel!
Finally, when we checked out, the clerk was unable to print the receipt (some issue with a night audit running on the system). We had an early flight and it was a bit irritating having to wait, but sometimes crap happens.
Overall, I had a nice stay. Everything was fine and I have no major complaints. I would definitely stay again and do recommend this hotel for anyone needed a comfortable clean room and great customer service. less
YourReviewMatters, Guest Relations Manager at Best Western Plus Hollywood/Aventura, responded to this review
Dear Anthony K,
Thank you for taking the time to share your feedback with the TripAdvisor world and for rating your experience a 4/5! We loved hearing about your wonderful stay - THANK YOU and we'll be sure to share your comments with the entire team!! Please recommend our hotel to all of your friends and family and hope you will think of us the next time you find yourself returning to sunny South Florida! All the best in 2018!!