Better on previous visits, still a good place to stay.
04/01/2018 Kevin E, Sauk Rapids, Minnesota
Good hotel with clean rooms, friendly staff, good internet and breakfast. I have stayed at this hotel many times and usually its a slam dunk best place. This visit was disappointing while my room wa... more
Good hotel with clean rooms, friendly staff, good internet and breakfast. I have stayed at this hotel many times and usually its a slam dunk best place. This visit was disappointing while my room was clean and perfect, the internet password did not work on my laptop, 2 phones or an Ipad in the room or in the lobby. I had to de all my work on my phone. Breakfast is usually pretty good, this visit the egg patties were dry, hard and rather inedible. The Meat Canadian Bacon faired no better and was equally dried and inedible. Sad for this hotel, I hope it’s not an indication of anything. I will stay again and recommend them, as I prefer to believe this issues as a fluke and not a norm. less
Holland_House_Mgmt, Owner at Best Western Plus Holland House, responded to this review
Thank you for your continued business and feedback about your recent stay. We apologize for any inconveniences you experienced and assure you that yes, it was a fluke. Thanks to your comments, we discovered that the internet was actually working; unfortunately an incorrect password was accidentally given out at check in. Our team has already take steps to ensure that the hot breakfast items are consistently prepared well, and to ensure your future stays will live up to the usual high standards and level of excellence you've been receiving when staying at "Our House". We look forward to welcoming you back, so that we can regain your confidence.