Basic Hotel, Noise Issues
01/07/2019 colt123, Vancouver, Washington
My husband and I spent 3 nights here at the beginning of a TX trip, and one night at the end. Both check ins were quick and friendly. The lobby is attractive. The building overall shows signs of we... more
My husband and I spent 3 nights here at the beginning of a TX trip, and one night at the end. Both check ins were quick and friendly. The lobby is attractive. The building overall shows signs of wear and tear but looks clean. Our 1st room was comfortable with plenty of counter space in the bathroom and a comfortable bed. WiFi and AC worked well. Around 4/4:30 AM we heard slamming doors as I assume people were getting ready to leave for flights. There were also bumping/thumping sounds above and next door to our room and loud talking in the hallway.
Breakfast in the AM had the basics: waffles, breads, cereals, scrambled and hard boiled eggs, fruit, tortillas, fruit, yogurts and beverages. Wished they had a tea variety and more protein/low sugar options.
Our 2nd stay was the most "memorable". We spent one night before flying out the next day, but got little sleep. First we were assigned to a room on the 3rd floor, but upon opening the door we were hit by a strong perfume smell of a room cleaner. It was so strong that we asked for a different room. This time we were assigned to a room on the 1st floor, which also had the same smell but not quite as strong. Not wanting to move again, we stayed but later regretted the decision. I noticed that the room door fit loosely in the frame and left cracks around the edges. The sound of doors slamming was worse than during our first stay. The room was basic size and had outdated decor. Furniture showed obvious signs of wear. We could also hear highway noise outside the window.
The worst part was the family staying next door with kids. They began fighting in the early evening...yelling, screaming, pounding on the room door. It would stop..then start up again. There was no response from the front desk which was just down the hall. We should have called, but the fighting would stop and things were quiet for awhile...then start up again. More door slamming and screaming by mother and kids. They were finally quiet around 10:30. Then around 11:30 a beeping alarm sound could be heard from the room across the hall. It didn't stop so people were peeking into the hall. My husband got dressed and went to the front desk. A clerk came to the room and knocked, but the people wouldn't let her in and claimed the shower steam set off the smoke alarm. The sound went on for another 15-20 minutes before it finally stopped. We got back to sleep, but were waked up again around 7:00 AM by the family next door fighting again. It was not a good stay, despite the reasonable price. We would go elsewhere if staying in this area again. less
bestwesternplushobby, Front Office Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you for the feedback! We're sorry that you stay wasn't the best and did not meet your expectations. We try our best to accommodate all guest and provide superior service; again, apologize for not meeting your expectations on handling the issues you encountered. We will most definitely will look into the issues mentioned. We hope you may possibly reconsider staying again if ever in Houston again.