Convenient to airport. Hard to review.
16/02/2019 travelgal_0511, Crestview, Florida
Was just there last week. Hard to know what was going on as the place was doing a lot of room remodeling. Or some type of construction. Are they converting to being a "Plus" from a regular BW? I h... more
Was just there last week. Hard to know what was going on as the place was doing a lot of room remodeling. Or some type of construction. Are they converting to being a "Plus" from a regular BW? I hope so because this one did not live up to the BWP standards I've had at other Plus hotels. Yes, it was clean and the staff was friendly, but it didn't have the "luxury" vibe of other Plus hotels. One elevator. Small breakfast area. Beds were way too firm for my taste. Had back issues after being there for a week. No desk, but there was a small table, refrigerator and a microwave that I couldn't figure out how to use. The toilet quit working our last morning there, so that made it difficult to doing our morning business and get ready to depart. One day our room didn't get made up until 6pm. Weird, but I figured it had something to do with the construction going on. No restaurants or shopping within walking distance. less
bestwesternplushobby, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
I am truly sorry that we did not exceed your expectations for a BWP. Unfortunately, we have had a slow process on renovation due to housing of our fellow community during Harvey. However, we are aware that we are unable to delay this any further and must meet our demand of our corporate guest; so back to work we go. In steps this year we will go from bathrooms, to carpets, to doors and much more training along the way. We want to make sure that we are the brand of your choice when you come through Houston; because our Hospitality will speak for itself.
Thanks for your concerns.