Front desk service the best
03/12/2016 tanittac2016, San Diego, California
The rooms have a bad order to them. My husband thinks it's from the A/C unit. The carpets need to be cleaned. The bathroom floors had a residue that made my flip flops stick to the floor. They may... more
The rooms have a bad order to them. My husband thinks it's from the A/C unit. The carpets need to be cleaned. The bathroom floors had a residue that made my flip flops stick to the floor. They may need to change their cleaning product. I got in early from my cruise and the front desk clerk was able to accommodate my husband and I. What great help that was. The have a dinner shuttle that comes at 6pm to take guest to local restaurants. This is GREAT! However my husband was with a cane and it took him longer to get down stairs. We missed the shuttle. So be on time, it only runs once. They do have chips, sofas and ramen you can purchase for dinner or if you choose they do have room service. The hotel is dated and could use some updating for sure. It's not THAT bad for a one night stay. less
Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am truly sorry you were inconvenienced by the smell possibly coming from our HVAC units that were just cleaned in October along with our carpets. I will look into the issue directly in the room you stayed at to see what other improvements can be made. Thanks for the heads up about the cleaning product.
Till next time; see you soon.