Nice Pool and fairly quiet rooms but Poor breakfast variety
21/07/2019 Connie C, Medford, Oregon
Nice pool and quiet room. However, we were disappointed in the breakfast selection. The variety and quality of items did not compare to usual Best Western standards and certainly didn't fit the advert... more
Nice pool and quiet room. However, we were disappointed in the breakfast selection. The variety and quality of items did not compare to usual Best Western standards and certainly didn't fit the advertised "best breakfast" in the area. The breakfast room was held in the restaurant which was very nice. Otherwise, the quality was lower than other Best Westerns we have stayed at. Each item seemed to be offered to the minimum variety and quality. For example, for tea, there is only one choice - a generic black tea. For fruit there are only two choices - green apples and oranges. Cereal - two types of flaked varieties. No hard boiled eggs or peanut butter, regular butter is available but no margarine, and there was only a generic brand of sugary jelly. Also be aware, there are no gluten free items besides fruit (they offered Cheerios - which are not truly gluten free and not advised for those with gluten sensitivities). All other Best Western hotels we have stayed at have offered a couple types of gluten free items on request. Given this was held at a restaurant and advertised as the "best breakfast" in the area, we expected the food options to meet our needs.
The front desk was not able to help and restaurant serving staff did not offer options (odd, given there is a full kitchen). Fortunately, on reaching out to the hotel manager, she listened with concern and offered to reach out to the restaurant manager to further address these issues. She also wanted to address a smaller room issue we encountered. So, if you plan to stay here and need any foods other than standard, ask first about current offerings. Hopefully, these issues may get fixed. The main pluses with this location are that it is in a central area of town with lots of shopping and dining nearby, has a very nice and clean pool, and fairly quiet rooms. less
BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your response! sorry for any inconveniences you experienced.