Best Western Plus Hilltop Inn

No bad rooms despite location close to the highway. Rooms were large with nice decor and very spacious and clean. Guest laundry is a nice amenity. Nice staff. Keurig coffee maker was nice but paper coffee cups do not fit the overall quality of the facility. less

General use areas were updated and quite nice! However it was also quite deceptive. The rooms are not updated and have huge pieces of furniture that make for a tight squeeze once your family and luggage are in the room. Beautiful restaurant, nice pool for kids, small work out facility, but clean. Just disappointed in rooms. less

The noise from the highway was very loud and our bed was uncomfortable. I let them know it was uncomfortable and didn’t seem like a queen bed. They do have a great breakfast though. It is also an easy hotel to find and close to many restaurants and the mall to go to. less

My wife and I had never stayed in any Best Western Hotel to the best of our memory. We checked the available hotels in Redding, California for the date we were arriving there. The internationally well known hotel brand has a hotel located near the famous Sundial Bridge but it is charging for over $200 a night, before tax. We picked this Best Western Plus Hotel after reading its good online reviews and their price fits our budget ($168 for one night, tax included). This hotel is conveniently located near the I-5 freeway and it is in a nice area as far as we could tell. The room is a little bit small but we did not feel cramped, the bathroom is modern and clean. Extra points given for the in-room fridge. The 2 queen beds and pillows comfortable. My wife and I both slept comfortably and we woke up refreshed. The included hot breakfast buffet was adequate. We only wished that their coffee was more robust in taste. I’m perplexed that as you exit the elevator, and you walk towards your room with your luggage, you need to use short stairs to go downstairs to another level. I’m not sure how they accommodate guests with mobility issues. We were pleasantly surprised after finding out that it only took us a few short minutes to drive to the Sundial Bridge from this hotel. Overall, we are satisfied and this hotel is better than we anticipated. Elwyn approves! less

Nice pool and quiet room. However, we were disappointed in the breakfast selection. The variety and quality of items did not compare to usual Best Western standards and certainly didn't fit the advertised "best breakfast" in the area. The breakfast room was held in the restaurant which was very nice. Otherwise, the quality was lower than other Best Westerns we have stayed at. Each item seemed to be offered to the minimum variety and quality. For example, for tea, there is only one choice - a generic black tea. For fruit there are only two choices - green apples and oranges. Cereal - two types of flaked varieties. No hard boiled eggs or peanut butter, regular butter is available but no margarine, and there was only a generic brand of sugary jelly. Also be aware, there are no gluten free items besides fruit (they offered Cheerios - which are not truly gluten free and not advised for those with gluten sensitivities). All other Best Western hotels we have stayed at have offered a couple types of gluten free items on request. Given this was held at a restaurant and advertised as the "best breakfast" in the area, we expected the food options to meet our needs. The front desk was not able to help and restaurant serving staff did not offer options (odd, given there is a full kitchen). Fortunately, on reaching out to the hotel manager, she listened with concern and offered to reach out to the restaurant manager to further address these issues. She also wanted to address a smaller room issue we encountered. So, if you plan to stay here and need any foods other than standard, ask first about current offerings. Hopefully, these issues may get fixed. The main pluses with this location are that it is in a central area of town with lots of shopping and dining nearby, has a very nice and clean pool, and fairly quiet rooms. less