Convenient and Updated
27/08/2018 flyinglady1, Bayside
We stay here quite frequently (maybe 5 times a year some years) and enjoy the convenience and pleasant room decor (newly refreshed) as well as the breakfast in the restaurant. The restaurant by the wa... more
We stay here quite frequently (maybe 5 times a year some years) and enjoy the convenience and pleasant room decor (newly refreshed) as well as the breakfast in the restaurant. The restaurant by the way, is also very good for dinners. The service (for us) has always been fast, friendly, and accurate. The bar inside the restaurant is awesome.
The housekeepers are excellent, our rooms have always been clean, smell clean, and their daily service is also very well done.
My only complaint (which to us knocks the property down from Excellent to Very Good) is that we always ask for a downstairs pet room because we always travel with our dog. These rooms are almost always (but not entirely) designated for disabled guests. On one of our recent visits (hotel was NOT full) we parked in ONE of the two the "designated" disabled places in front and to the next door of our room. The other space was empty all night. At 10pm a security guard (this place does feel very secure, you see the guard walking around all the time) wandered past, apparently looked at our vehicle, and called the front desk. They called us (waking us up) to tell us if we didn't move our car that it would be towed by the police. I woke my hubs, who grumpily got up and moved the car. In the morning when we checked out I brought it up at the front desk. The clerk told me the city police do NOT patrol their parking lot looking for cars missing disabled placards but parked anyway in disabled spaces. So who is right, and it was never confirmed if, since we were in a designated disabled bedroom, were we ok to park in that parking place? On our many visits this is the only time we have been called out for parking in the disabled space in front of our room. less
BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for responding. The law states if you park in a handicapped parking spot without a placard you can be ticketed and possibly towed by law enforcement. Again we apologize and hope to see you on your future travels!