Stay Marred by a Break-In
We'd parked our truck by our room after a very easy check-in. We heard our car alarm go on but then it went off. We didn't go out to check, which is just as well. Someone broke our truck window and to... more
We'd parked our truck by our room after a very easy check-in. We heard our car alarm go on but then it went off. We didn't go out to check, which is just as well. Someone broke our truck window and took some of our stuff.
The staff told the police that the security camera, which was on our truck, was not working.
The staff was helpful but didn't offer to give us anything. Of course there are signs that say they are not responsible so we didn't expect any kind of help.
Otherwise, everyone was nice, but I don't think we will stay there again. less
BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.
Best Western Plus Hilltop Inn