Best Western Plus Hill House

I stayed at this hotel twice in late 2017 early 2018 and recently returned for a one night stay. I always book the King Business room which includes a loveseat sofa. This is a Plus branded hotel which means it has a fitness room, however due to COVID it is closed along with the pool. Hotel is in 3 separate 2-story buildings with staircases. Each building requires your key card to enter. Vending machines in each building with one offering Monster energy drinks. Beds are very comfortable although the King bed only had two small pillows when normally it has four. The owner and staff are very friendly and let me checkin early. What I love about Best Western is that each property has a unique interior. Amtrak is across the street however you won’t hear any train noise. Morning breakfast is through a third party restaurant on site which offers child-size portions! I’m almost a Diamond member and I’m also a Gold member of hotels.com as I travel frequently. The best rates are booking through them directly after creating a free rewards account. Hotels.com and other third parties are actually more expensive as some brands now offer lower rates when booking direct. Plenty of parking with a gated property for added security. Love this cute hotel overall. less

The staff were welcoming and timely. It was clearly evident that they took pride in their jobs and maintaining the property. Though the property is older (vintage), it was impeccably maintained with plenty of charm. The rooms were updated with all the amenities and the beds were fabulous. I could not say enough nice things about our stay! less

I don't often make it down to Bakersfield but this is the only place I will stay at when I do, the location is perfect, it's quite and the rooms are great and the value is outstanding. a great little restaurant on the property that was closed on this visit , probably due to the Chinese bat fever (Covid-19) I highly recommend this property. less

We booked this hotel for 1 night in June 20, 2 rooms for 4 people. However, due to the Covid 19 pandemic we had to cancel our complete tour of the USA because our flights were cancelled and as UK citizens we were not allowed to enter the country. Although we cancelled our booking at least a week before arrival and the t &c's on Best Western's website stated that all BW hotels in the USA could be cancelled free of charge because of the pandemic, BW took a payment from me on my credit card and we have still not received a refund. We were initially told to expect a refund between 2-4 weeks of cancellation. Well it is now almost 5 weeks and no refund has been issued. All other companies have refunded us for flights and accommodation, some within a few days of notification and so I would advise anyone thinking of booking this hotel not to bother. No interest in customer care, just taking money from tourists who could not even enter the country! less

I have stayed in many hotels over the last few years and I have found that Best Western Plus ranks HIGH on my list, it is a very nice choice! They provide breakfast with many choices and the beds are wonderful! less