Worst Best Western "Plus" ever?
This is the worst best Western Plus I've ever stayed at. Clearly an older different hotel from days gone by. Different buildings. Difficult to maneuver driving due to tightness of layout, especiall... more
This is the worst best Western Plus I've ever stayed at. Clearly an older different hotel from days gone by. Different buildings. Difficult to maneuver driving due to tightness of layout, especially if the vehicle is large or there are two approaching vehicles.
Only one entrance/exit, as it's literally surrounded by security fences with pointed tips. That's your first clue you're not in a good area. Other clues await shortly outside said security perimeter.
For a BW+, this was more like an older 'budget' hotel, maybe even a motel. Upon checking in the first night, I could barely understand the front desk person. After a long day on the road and just wanting to get checked in to rest, language should NOT be an interference! There was no tv menu, so I had no idea what channels I had, what was playing, or what was next. Bathroom door was just sad: pressboard and coming apart at the bottom. Cobwebs on the wall. Fresh hole in the wall that I found out the next day at checkout was a recent item the hotel knew about and put me in anyway with no mention or discount. Mattress was absolutely 'budget' as my back and poor sleep for two days reflected. Wall mounted thermostat works, but is NOT connected to the older style base mounted unit which operates completely separate. Wall paint/plastering was lousy. The walkway arch thing seemed unstable and I was uncomfortable walking over it as a result.
I travel to Bakersfield once or twice a year, but will NOT be back to this hotel. less
BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We thank you for your feedback as we continue to strive for the very best in customer care. We sincerely apologize for the inconveniences you experienced during your stay, and we hope you will give us another opportunity to welcome you again in the near future.