Best Western Plus Hill House

We stayed at this hotel right after staying at 2 other BW+ hotels. This hotel seemed to still have closed services due to COVID-19, whereas the others did not, e.g. breakfast, pool. It was very hot, and we were looking forward to pool time, but we didn't get it. Also, the breakfast was a choice from a menu, and no deviations. No waffles, just eggs. Refrigerator in the room had a seal that was completely off, so the door didn't shut tight. They also did not give shampoo, soap, conditioner bottles like the others had. Bathroom had dust in corners of the floor. Pretty disappointed in this property. less

Great, clean hotel-room was quiet. Free breakfast that consisted of 3-4 fresh made options, very tasty. staff are well organized and very pleasant to deal with. Did not get to use the pool of fitness center, but both looked well maintained. less

While staying at this hotel, my husband was bitten by another guests dog. This was is the main part of the hotel and was unprovoked. He was merely taking out our luggage. The staff was very helpful in getting the needed information for rabies shot verification etc. I would caution all who stay in hotels that allow pets to be wary. less

Wanted to start with the dining first. Small family owned Mexican restaurant, Manuels, was wonderful, and after a long day on the road being able to walk next door for great food and margarita was a plus! The room we had was fine. Staff was unable to accommodate our initial ADA reservation as the prior occupant refused to leave (we could hear him shouting at manager through the phone). They were able to arrange a suitable ground floor room, being extremely apologetic and very professional in a stressful situation. less

Here, July 2021: Pool CLOSED. Fitness CLOSED. Business computers CLOSED. Lobby seating CLOSED. Walkway over river CLOSED (peds have to walk in the car lane, dangerous esp. for kids). All CLOSED purportedly for covid, but guess what?! _Doubletree_'s pool, spa, fitness, ALL OPEN, nice, and clean, only $10/night more. At BWHH, hallways were strewn with trash people put out bc of lack of service in rooms, and it wasn't picked up all day. Stairs, hallways were filthy, hadn't been vacuumed in months. Despite all that, we gave this place one more night bc I wanted to be here for river-walk access; alas, that's become an extended homeless encampment that wreaks of urine and feces, so fail. Only positive thing I can say is that for now, BW is giving guests breakfast (if included) at resident Manuel's Cafe de Mariscos, and it's amazing. So sorry Manuel and su esposa have to be associated with this horrid hotel. We called Best Western Rewards and closed our account. Not worth risking another bad experience like this. I understand saving a buck, but if that's your priority, go to Motel 6, which isn't bad; you'll at least get what you pay for. less