Here, July 2021: Pool CLOSED. Fitness CLOSED. Business computers CLOSED. Lobby seating CLOSED. Walkway over river CLOSED (peds have to walk in the car lane, dangerous esp. for kids). All CLOSED purportedly for covid, but guess what?! _Doubletree_'s pool, spa, fitness, ALL OPEN, nice, and clean, only $10/night more. At BWHH, hallways were strewn with trash people put out bc of lack of service in rooms, and it wasn't picked up all day. Stairs, hallways were filthy, hadn't been vacuumed in months. Despite all that, we gave this place one more night bc I wanted to be here for river-walk access; alas, that's become an extended homeless encampment that wreaks of urine and feces, so fail. Only positive thing I can say is that for now, BW is giving guests breakfast (if included) at resident Manuel's Cafe de Mariscos, and it's amazing. So sorry Manuel and su esposa have to be associated with this horrid hotel. We called Best Western Rewards and closed our account. Not worth risking another bad experience like this. I understand saving a buck, but if that's your priority, go to Motel 6, which isn't bad; you'll at least get what you pay for. less
Hotel Manager, General Manager at Best Western Plus Hill House, responded to this review
I am sorry to learn about all the inconvenience you had to endure.
Our sincere apologies.
We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions.
You will have a nice stay next time. Request your understanding.