Failed to refund due to covid 19 pandemic although their t&c's stated cancellations would be free of charge
We booked this hotel for 1 night in June 20, 2 rooms for 4 people. However, due to the Covid 19 pandemic we had to cancel our complete tour of the USA because our flights were cancelled and as UK citi... more
We booked this hotel for 1 night in June 20, 2 rooms for 4 people. However, due to the Covid 19 pandemic we had to cancel our complete tour of the USA because our flights were cancelled and as UK citizens we were not allowed to enter the country.
Although we cancelled our booking at least a week before arrival and the t &c's on Best Western's website stated that all BW hotels in the USA could be cancelled free of charge because of the pandemic, BW took a payment from me on my credit card and we have still not received a refund.
We were initially told to expect a refund between 2-4 weeks of cancellation. Well it is now almost 5 weeks and no refund has been issued.
All other companies have refunded us for flights and accommodation, some within a few days of notification and so I would advise anyone thinking of booking this hotel not to bother.
No interest in customer care, just taking money from tourists who could not even enter the country! less
Ghanshyamsinh Zala, Owner at Best Western Plus Hill House, responded to this review
Hello Esteemed Guest,
We are extremely disappointed to see your comments.
This is an unusual incidence and our apologies.
We will investigate this with the concerned department.
Actions will be taken for the closure of the grievance as well as prevention from repetition.
Request your understanding and support.
Sincerely,
Hotel Manager.