Absolutely awful would be the only way to describe this place. It is dangerous, just dont stay here, do yourself a favour and keep going to the next city.
Homelessness is a problem in America, I know... more
Absolutely awful would be the only way to describe this place. It is dangerous, just dont stay here, do yourself a favour and keep going to the next city.
Homelessness is a problem in America, I know this, but people sleeping on benches outside reception and on the stairs to your room is not what you expect from any hotel.
When we arrived we assumed the place had closed down as it looked abandoned, shame it hadn't, it should be! We went into what we thought was the hotel (it was one of their 3 buildings), and it absolutely stank. Found reception to be greeted by 2 lovely people (the only redeeming feature of this place by the way) who gave us our room. It was an adjoining room which was NOT secure and not safe to stay in. We asked to be moved and were offered the same room with a guarantee the adjoining room would remain vacant, we declined and opted for the move.
Second room was better but despite no smoking rules, hallways stank of cigarettes.
The property is surrounded by fencing with all access gates padlocked, we tried to go to a restaurant and had to jump a fence to get out and back in, surely this is a fire hazard!
Breakfast was nothing short of farcical, literally thrown at you by the rudest old lady you could meet, absolutely NOTHING outside the norm could be accommodated, the sharp tongued old lady shot down any requests, my breakfast was inedible and I left it there, I can't describe how bad it was, rubbery stale old boot leather, vile.
The whole place needs to be bulldozed and redone. The area isn't safe, the rooms aren't secure, the breakfast would be better in San Quentin, in fact, I'd sooner spend a night there than this hellhole, avoid at all costs. less
BWHillHouse, General Manager at Best Western Plus Hill House, responded to this review
We thank you for your feedback as we continue to strive for the very best in customer care. We have taken tangible measures to ensure guest safety around issues that are characteristic of any downtown neighborhood. Downtown Bakersfield, in fact, is heralded as an up and coming, rapidly developing area with a variety of municipal and corporate offices; it is centrally located with a number of local landmarks. We would like to note that the restaurant is operated under separate management and ownership. We pride ourselves in delivering excellent customer care and thank you for sharing your concerns which we will be sure to quickly address. We hope you will give us another opportunity to welcome you again in the near future.