Best Western Plus Hill House

We where treated wonderfully. Check in was short and sweet. Staff was very accommodating. Our room was excellent. Great atmosphere was outstanding. Check out was quick and easy. Great location and easy to get too. less

We booked this hotel on our road trip through CA based on the photo of the quaint mill but never figured out how to visit it during our stay. The hotel is a fortress. Tall fences. Once in it was difficult to get out and the property is much larger than I expected. This is not a positive or criticism. Just a fact. When we were told to park by the swimming pool, we didn't realize there was multiple buildings. We found what we thought was a convenient spot, walked into the building directly in front of us and was overwhelmed by the smell of grandma's basement - it was musty. Fortunately, that wasn't our building. As walked over the bridge and found the third building and in that hallway, it spelled like someone was chilling out. Marijuana permeated this hallway. The room was large and comfortable, and we slept well. We had stopped for street side tacos a few miles previously, so we were not overly hungry, but we did visit the attached Mexican restaurant and it was here that the morning breakfast was ordered and served. The room rate included a full hot breakfast served to order. Was a nice touch. In the morning, the hallway didn't have any specific smell. less

The first thing that struck us when we entered our room was how dirty the laminate inside the door was. I wet a facecloth and wiped it down. I spent a long time picking up dust balls on the carpet and finally gave up. I went into the bathroom, and the floor was dirty. I got another facecloth and wiped the floor. The bedspread had stains, so it was thrown in a corner. We were afraid to check the sheets in detail! When we were checking in we saw two different delivery services bringing in food, so we looked in the room for a menu, but there wasn't one. I asked at the desk and the receptionist wrote down two names and phone numbers and said one was pizza and one was Chinese. How are you supposed to order when you have no idea what is on the menu!!! It was a shame because the room would have been fine. When we checked out, I showed the facecloths to the gal at the deck and she apologized profusely and offered a $25 discount on the room, which was nice, and said they have some new housekeepers, but if that is the case, they clearly aren't trained properly. She promised a discount if we would return, but we declined. less

Best westerns are pretty consistent, but what makes this one stand out is the restaurant on premises. Your complimentary breakfast is freshly made, and they told me I can order ahead for a take out evening meal to eat in my room. Pretty much the only place I’d stay in Bakersfield. less

This was by far the worst hotel I’ve visited. The pictures look nice so I prepaid (non refundable). I was checked in to second building. The door would not lock, the carpet was wet, the smell of the whole property smelled of sewage, hair was all in the bed, comforter was filthy and had red stains on it. The chair was covered with filth. Also, some type of greasy kitchen was attached to my room with a window that would not lock. The whole time I was worried about my car being broke into because of people loitering in the fenced parking lot. I asked to be moved and the second room was no better. less