The first thing that struck us when we entered our room was how dirty the laminate inside the door was. I wet a facecloth and wiped it down. I spent a long time picking up dust balls on the carpet an... more
The first thing that struck us when we entered our room was how dirty the laminate inside the door was. I wet a facecloth and wiped it down. I spent a long time picking up dust balls on the carpet and finally gave up. I went into the bathroom, and the floor was dirty. I got another facecloth and wiped the floor. The bedspread had stains, so it was thrown in a corner. We were afraid to check the sheets in detail! When we were checking in we saw two different delivery services bringing in food, so we looked in the room for a menu, but there wasn't one. I asked at the desk and the receptionist wrote down two names and phone numbers and said one was pizza and one was Chinese. How are you supposed to order when you have no idea what is on the menu!!! It was a shame because the room would have been fine. When we checked out, I showed the facecloths to the gal at the deck and she apologized profusely and offered a $25 discount on the room, which was nice, and said they have some new housekeepers, but if that is the case, they clearly aren't trained properly. She promised a discount if we would return, but we declined. less
bestwesternplushill, Hotel Manager at Best Western Plus Hill House, responded to this review
We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future.
Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.
Best Western Plus Hill House.