Best Western Plus Hill Country Suites

18555 US Highway 281 N, San Antonio, Texas, 78258-7600, United States
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Best Western Plus Hill Country Suites

Welcome to the Best Western Plus Hill Country Suites where customer service is top priority and accommodations are comfortable and affordable. This hotel is nestled in one of San Antonios best residential and business districts and within walking dis show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
18555 US Highway 281 N, San Antonio, Texas, 78258-7600, United States

Reviews of Best Western Plus Hill Country Suites

Traveller Overview:
4.0 Rating: 424 reviews
Excellent 49%
Very Good 22%
Average 13%
Poor 4%
Terrible 8%
Rating

Nancy L, wrote review 17/02/2021

Outlet to the hill country

Latest of several stays at this hotel . Fairly new facility. Have always had great experiences, with friendly service. Last 2 stays were during covid. All precautions observed . Breakfast was either g... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Nancy, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager
Rating

jhecox, wrote review 08/02/2021

First trip tp San Antonio

My wife and I had to take a quick weekend trip to San Antonio and our experience was great. the Staff from the start to the finish of the stay was very friendly and made you feel welcome. Our room w... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, I am bowled over by your truly lovely comments following your stay with us. Glad to know that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I am so very pleased that you experienced the warm friendly feeling that my team provides. They are a great asset to me and the hotel. We look forward to welcoming you back! Sincerely, Hotel Manager.
Rating

TJKYoung65, wrote review 02/01/2021

It's Been Better

This is my fourth time staying this year of 2020 on all my previous visits it's always been friendly clean and just a wonderful stay. however I don't know about the girl that runs the front desk that ... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the unfriendly behavior of our staff. This is critical. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and the necessary improvements will be made. Request your understanding and consideration for future visits. Sincerely, Hotel Manager.
Rating

chinohillsgeraci, wrote review 25/12/2020

San Antonio Excursion

The hotel and staff were excellent. Eduardo was alway there when needed for anything. The hotel is close to Wildlife Ranch Safari drive through animal park, Caverns and the Alamo. River walk is also ... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for your recent stay and nice comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager
Rating

lisawalker6543, wrote review 28/10/2020

Absolutely amazing stay!

The perfect stay! Excellent customer service from all aspects of the hotel. The room was spotless and everything worked. The room was comfortable and inviting. The grounds are well maintained and best... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Lisa, Thank you for your recent stay at our property. It is really nice to hear that you had a satisfactory stay. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again, Sincerely, Hotel Manager.