Best Western Plus Hill Country Suites

18555 US Highway 281 N, San Antonio, Texas, 78258-7600, United States
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Best Western Plus Hill Country Suites

Welcome to the Best Western Plus Hill Country Suites where customer service is top priority and accommodations are comfortable and affordable. This hotel is nestled in one of San Antonios best residential and business districts and within walking dis show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
18555 US Highway 281 N, San Antonio, Texas, 78258-7600, United States

Reviews of Best Western Plus Hill Country Suites

Traveller Overview:
4.0 Rating: 432 reviews
Excellent 49%
Very Good 22%
Average 13%
Poor 5%
Terrible 8%
Rating

jacquelinechick, wrote review 21/07/2021

10/10 recommend

I highly recommend this location to anyone! It was very secluded feeling but very close to a Walmart, and multiple food places. The outside pool was relaxing and very clean. The staff was extremely ni... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.
Rating

Nash423, wrote review 23/06/2021

Phenomenal

When I arrived, front desk staff was not available right away and the ice machine did not work. Other than that, the stay was great! The room was clean and so was the pool. The hotel was nice and quie... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Nash, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
Rating

cgreyroma10, wrote review 13/06/2021

Nice stay.

We enjoyed our stay at the Best Western in San Antonio. The room was clean and the bed was very good. the breakfast had a good variety of hot and cold items...but did not like the fact they were servi... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for your recent stay at our property. I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission! We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager
Rating

Ann F, wrote review 12/05/2021

Non Mask Wearers Beware

Beware hostile staff if you fail to wear a mask as they are not friendly at all upon arrive just worried about the mask. Be prepared to be threatened with arrest as I was if you do not want to wear a ... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Ann, Thank you for the stay and feedback. The pandemic has made it compulsory to follow the preventive protocols like sanitizing and wearing masks. We insist everyone to follow this practice for the overall health concern of our guests. I am sorry if you felt embarrassed,but it is need of the time. We don't want to get our guests arrested however. Shall appreciate your understanding. Sincerely, Hotel Manager
Rating

marilynbL4139YH, wrote review 10/05/2021

Not up to standards

This property does NOT live up to the Best Western name. It was obvious that there was no pride in their work. The room was not as clean as is could have been. Maintenance could have been better and t... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager