Best Western Plus Hill Country Suites

18555 US Highway 281 N, San Antonio, Texas, 78258-7600, United States
based on 418 reviews Trip Advisor Logo
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Best Western Plus Hill Country Suites

Welcome to the Best Western Plus Hill Country Suites where customer service is top priority and accommodations are comfortable and affordable. This hotel is nestled in one of San Antonios best residential and business districts and within walking dis show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Hill Country Suites

Traveller Overview:
4.0 Rating: 418 reviews
Excellent 49%
Very Good 23%
Average 13%
Poor 5%
Terrible 8%
Rating

Nash423, wrote review 15/06/2020

Almost perfect

This is a very clean hotel with my preferred amenities such as a pool, hot tub, gym, and hot breakfast. The beds are comfortable and the staff is friendly. However, with this particular stay, the hot ... more

Owner Response
bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Guest, Thanks for the stay and the feedback. Your observations and suggestions are very important to us. We shall definitely work on the shortcomings at the earliest. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
Rating

iamcdodd, wrote review 25/05/2020

Not great at all

I was traveling from Missouri for a hill country wedding. We stayed at other hotels on the way down and back. This was the only one that demanded we wear face masks and said they would ask us to leave... more

Owner Response
BWHillCountry, Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Clarissa Dodd, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately due to the Covid-19 Pandemic the health and safety of our guest are our top priority. Asking you to wear a mask while within our building is done to ensure your safety and the safety of other guest. Unfortunately in order to ensure all guest cooperation in establishing a safe environment we inform everyone during check in of our mask policy. This policy is also mandatory for all employees. Trash cans left outside of guest room doors as a precaution ensuring housekeepers do not enter their rooms are picked up 2-3 times throughout the day. However trash cans placed in hallways during the night do not get picked up until the following day. I will meet with my housekeeping department to discuss your fan having dust. We apologize for this oversight. I will personally check this issue and take all corrective measures necessary. We have also closed our lobby in the effort to prevent large gathers that could jeopardize guest and staff safety. In addition we also personally deliver breakfast and coffee to each of our guest rooms upon request. This addition was added since we are no longer able to serve a breakfast buffet. Fresh cracked eggs, biscuit, tortillas, bacon, sausage, re-fried beans or gravy are served daily in different variations. We also provide cereal, bagels, yogurt, blueberries, apple juice, orange juice, coffee and 6 different grab and go breakfast bag option. We value your feedback and are working effortlessly to establish a system that coincides with health guidelines while offering as much guest service and amenities as possible. Unfortunately like the rest of the world this pandemic has caught us off guard. Your feedback helps us to implement improvements during this difficult time. We take these extensive measures to follow Covid-19 safety and self-distancing recommendations. I apologize that you do not approve of our safety measure. We will further review Government and CDC health guideline and continue establishing the safest environment within or ability. We apologize for any inconvenience this caused you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-490-9191. Sincerely, Kevin Masutani General Manager Best Western Plus Hill Country Suites
Rating

bobbyrosenbusch, wrote review 18/03/2020

Great Stay

Always stay here when in or around San Antonio. The rooms are always clean and comfortable. Kevin and Walker have a great staff that works hard at making you feel at home. The breakfast is excellen... more

Owner Response
bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear bobbyrosenbusch, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Kevin & Walker. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.
Rating

drillink, wrote review 16/02/2020

Rudeness of some staffing

Checkout is at 12:00 and the staffing started knocking on door at 9:00, 9:30, 10:00, 10:30 AM to tell us checkout is at 12:00 after a long night and thought i could sleep in the day after (valentines)... more

Owner Response
bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Plus Hill Country Suites. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
Rating

houstonnative47, wrote review 08/01/2020

Great location

We stayed here for one night to use up our free night we had earned earlier in the year while on a road trip. We only had days left to use it. Everything went smoothly and we weren't treated any diffe... more

Owner Response
bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your comments and overall observations which shall definitely drive us for improvement. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.