DO NOT STAY HERE DO NOT CARE ABOUT THEIR GUESTS
21/08/2017 LARRY H, Victoria, Texas, USA
Horrible service fire alarm goes off at 2 a.m. in the morning the person at guest services calls his manager instead of the fire department and manager does not call the fire department either, a gue... more
Horrible service fire alarm goes off at 2 a.m. in the morning the person at guest services calls his manager instead of the fire department and manager does not call the fire department either, a guest does, when Erik was asked did you call the fire department, I called my manager. So to me all of the guests staying there were no big deal to the manager as long as they got their money from all of us and on top of that when Best Western Corporate was call they didn't care either. We only stay at Best Western locations but sure makes you want to consider other hotels with the so called caring even corporate gives. The room had black hair in the tub and walls, trash on floors that shows it was not cleaned or vacuumed and the main area halls were dirty and in on spot was a dead roach. They also did not lock the back door where you would have to use your key to get it they left the lock turned where the door would never shut all the way. The good side, they had a decent breakfast. This was a first time in the particular BW hotel close to where we needed to go but DO NOT RECOMMEND THEM AT ALL. Staff was not knowledgeable and manger again did not care about the guests. less
bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
Thank you for your review and staying at the Best Western Plus Hill Country Suites.
We appreciate your feedback.Please allow me to offer our apologies for the inconveniences that impacted your stay.
Your observations has been taken up by a team for verification and necessary actions.
It shall be our endeavor to offer a fantastic experience to all our guests,but regret that this was not case with your stay.
It you would like to get away in near future,I shall personally assist you to ensure that you get a fine stay as we don't want your last memory of this hotel to be a negative one.