Best Western Plus Hill Country Suites

18555 US Highway 281 N, San Antonio, Texas, 78258-7600, United States
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Best Western Plus Hill Country Suites

Welcome to the Best Western Plus Hill Country Suites where customer service is top priority and accommodations are comfortable and affordable. This hotel is nestled in one of San Antonios best residential and business districts and within walking dis show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
18555 US Highway 281 N, San Antonio, Texas, 78258-7600, United States

Reviews of Best Western Plus Hill Country Suites

Traveller Overview:
4.0 Rating: 428 reviews
Excellent 49%
Very Good 22%
Average 13%
Poor 5%
Terrible 8%
Rating

marilynbL4139YH, wrote review 10/05/2021

Not up to standards

This property does NOT live up to the Best Western name. It was obvious that there was no pride in their work. The room was not as clean as is could have been. Maintenance could have been better and t... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
Rating

arust029, wrote review 09/04/2021

Definitely Not Great

Rooms were not clean, décor VERY outdated, internet slow and patchy (youtube videos interrupted badly), noisy hallways as if guests in room with you. Bed was really bad and hurt my back with central h... more

Owner Response
Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for taking the time to review our hotel. We are have contacted our internet supplier and I.T to ensuring our internet speeds continue to perform at high speeds even during 100% Max occupancy. All of our mattresses are covered with protector pads that are changed daily as well as routined mattress cleaning throughout the year. We will look into who serviced your rooms and bring your review to their attention.
Rating

fettigdonna7, wrote review 04/04/2021

Fantastic last minute find!

Went to San Antonio for son’s baseball tournament and found this hotel in a pinch! Great amenities (hot tub and pool) and the location was a few steps away from Whataburger for my picky eaters lol. A... more

Owner Response
Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
Wow! Thank you for the outstanding review of our hotel. receiving reviews such as yours means the world to us. We hope to be allowed the privilege of serving your and your family again soon. Thank you, Kevin Masutani General Manager
Rating

shannonr553, wrote review 04/04/2021

I was so confused

This hotel looks great in the pictures but believe me, it stops there. The hotel was booty maintained well at all. I was surprised that they didn't come in to change towels, empty garbage, or make b... more

Owner Response
Best Western, General Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately housekeeping service is only provided upon request on your 2nd or 3rd night as stated in our hotel welcome letter provided in your room. I apologize if these new covid procedures caused you any inconvenience. I can assure you we are just as anxious to get back to normal. Also to ensure the safety and wellbeing of our guest and staff, we ask all of our guest to remain in facemark while in any public areas. We have many travels who book with our hotel specifically because of our mask policy we have in place. I apologize if you felt like you were being yelled at and threatened to wear a mask. I can assure you that was not the case nor our intention when we asked you to wear a mask in our lobby. As discussed with you and your family at our front desk we require all staff members to remain in mask while at work. Again thank you for your review and we sincerely apologize for the inconveniences you experienced. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Kevin Masutani General Manager Best Western Plus Hill Country Suites
Rating

Nancy L, wrote review 17/02/2021

Outlet to the hill country

Latest of several stays at this hotel . Fairly new facility. Have always had great experiences, with friendly service. Last 2 stays were during covid. All precautions observed . Breakfast was either g... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Hill Country Suites, responded to this review
Hello Nancy, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager