Good for a night, wouldn't stay longer
27/03/2018 Arlo89, Phoenix, AZ
The front desk clerk didn't say hello, wasn't friendly, and barely looked up while finding my reservation. She had her ear buds in the whole time. The room was okay, but a light bulb was out, the curt... more
The front desk clerk didn't say hello, wasn't friendly, and barely looked up while finding my reservation. She had her ear buds in the whole time. The room was okay, but a light bulb was out, the curtain was falling off the rod, and half the TV channels didn't work. The room faced the freeway, so there was a lot of noise. Lots of construction in the area, which made the entrance difficult to find. less
BWHCS, Manager at Best Western Plus Hill Country Suites, responded to this review
Firstly I would like to thank you for taking the time to review your recent stay at the Best Western Plus Hill Country Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathize regarding the points you mention in your review especially the poor service you received as a result. This level of service is certainly not acceptable and will be addressed with the concerned parties.