Decent motel for the price
16/05/2017 Jolz88, Nebraska
We were with a large group of friends in town for a wedding. The front desk staff was very accommodating. The 1st floor room was fine.. a little musty, but comfortable, however we had no hot water i... more
We were with a large group of friends in town for a wedding. The front desk staff was very accommodating. The 1st floor room was fine.. a little musty, but comfortable, however we had no hot water in the shower but the sink water was hot. Strange. Was excited for the Wine and Beer reception on Thursday... but they were out of both. That was a little disappointing. Breakfast was good! Pool was Cold!
We were hanging around the pool on the afternoon of Thursday the 4th, waiting for the wine and beer reception, when a 3rd floor window comes crashing down on the pool deck! Thankfully, no one was under it or close enough to get hurt by the flying glass. As you can imagine, glass was everywhere, even in the pool. Someone from our group immediately informed the front desk clerks of the situation. The clerk follows our friend out to the pool area, assess the situation and leaves. We sat and enjoyed the rest of the afternoon in the sunshine for 3 more hours, not a soul came out to attempt to clean up the mess. We left the premises and returned around 11 p.m. to find people in the hot tub and the glass somewhat swept into a large pile under the window. The next morning we had children who wanted to swim, but after checking the area again, we determined it to not be safe for them. I asked the front desk clerk to check with the neighboring hotel to ask if we could take the kids there. They denied the request. It was at that point that the clerk rounded up a broom, dustpan and cardboard boxes, and she was going to attempt to clean up the glass. Later that morning, another employee was using a shop vac and was attempting to clean it up. Needless to say, by Saturday the glass on the deck was cleaned, but there was still glass in the pool. I realize it was not the fault of your employees that the window fell out, but I sure don't think they took the situation and attempted to make it a safe environment for people.
I don't think the pool itself was properly cleaned as I know it would have to be drained to get all of the glass the entered the pool. A huge safety hazard. I am shocked that the pool wasn't immediately closed down. Is there no maintenance personnel on staff at all times? It took until noon the next day for someone to determine that a shop vac was needed to clean up properly. I'll venture to say, that if you send someone to look under the handicapped chair, there is still glass there. less
bwplushillcountry, Webmaster at Best Western Plus Hill Country Suites, responded to this review
I sincerely thank you for providing this elaborate review regarding our facilities and services. We deem feedbacks important as they help us know what our valued customers think of us. We sincerely apologize for all the inconveniences caused during your stay here.
We will look into the complaints you have made and take appropriate measures. We assure you we will address the issues mentioned. On you next visit, we hope you will be pleased with all the changes we have made. Thank You.