Okay but could be better
26/02/2019 QuezonCityRose, Quezon City, Philippines
We stayed in this hotel Feb. 19-23, 2019 as my husband was in San Antonio for a conference. It’s located righted beside the highway with a Walmart, Costco and several restaurants nearby. Reception was... more
We stayed in this hotel Feb. 19-23, 2019 as my husband was in San Antonio for a conference. It’s located righted beside the highway with a Walmart, Costco and several restaurants nearby. Reception was accommodating with free sweet ice tea or salted popcorn and all day coffee and tea avalable. Our room was spacious with a queen bed,sofa, small ref, microwave, iron and ironing board in the room. However, amenities like tissue, shower cap,bath mat and hair dryer were missing. The bed and pillows were comfortable and towels sufficient. Overall though, the room was a bit dusty and could stand a good cleaning esp the carpet. Though there was daily cleaning service, I had To remind the cleaners to clean my room. In fact, they missed out on it for a day. There was daily complimentary breakfast with fresh fruits, cereal, scrambled eggs, sausage, bread, yogurt, orange juice and make your own pancakes. The washer and dryer are found on on the second floor and priced at $2.00/load.
Overall an average place but with attention to details, can become an excellent hotel. less
bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites, responded to this review
Thank you for staying with us, and thanks for sharing a review of our hotel on TripAdvisor. We love hearing from our guests, and we count on your feedback to help us improve. Our goal is to make sure every guest has a perfect stay.
We really do have a convenient location, clean spacious room, and other great amenities too. Housekeeping staff was made aware of the complaints made regarding their work and instructed that the level of cleanliness would need to improve. Thanks again for staying with us, and we hope to have the opportunity to welcome you back.