Sheets Not changed - Rude Manager Brent Cooley
07/08/2017 johnathonc105, Huntington Beach, California
I typically do not write reviews but have to at least let people know my experience, so in the future they may have a better experience. Yesterday, I got in late from a flight, checked in the hotel,... more
I typically do not write reviews but have to at least let people know my experience, so in the future they may have a better experience. Yesterday, I got in late from a flight, checked in the hotel, showered and jumped in bed but left the lights off and didn't check the bed.
In the morning with the lights on, I inspected the bed further. The bed had black dots that looked like bed bugs, as well as long female hair in it. I did not have my spouse with me and it really looked like the bed was never cleaned.
I immediately went to the front desk to see if there was a solution and the front desk person said they can't make any decisions or comps until the manager is in. By the time I walked back to my room, the bed was cleaned and re made (within 10 minutes to cover their tracks).
Since I had a mountain biking appointment, I had to leave in the morning (staying two nights). I finally get back after the day of mountain biking and the manager, Brent Cooley, accused me of lying and attempting to get a free room. He also accused me that I brought the dirt into the bed and that the bed bugs residue was from me.
It was very disappointing that Best Western did not meet their corporate standards. But it was more disappointing that the manager (Brent Cooley) had an attitude that he was the owner and sole proprietor of the hotel and didn't respect me as a person or a customer. He even didn't even seem to have respect for Best Western as a brand, and even said that I can call corporate if I'd like, and that they wouldn't do anything.
Besides the un changed bed incident, the parking is horrendous here, so make sure to get a spot early or you will be SOL. I would 100% say this is the worst hotel I have ever stayed in, and in the future will ensure all business conferences that I have planned will be with a more reputable company. less