Severe Storm warning doesn’t matter
15/02/2019 ladiesel, Los Angeles, California
Just got off the phone after speaking to someone named Joanie. We are scheduled to go to Mammoth for the weekend and set to stay here for one night. Because of the severe storm warning I decided to ... more
Just got off the phone after speaking to someone named Joanie. We are scheduled to go to Mammoth for the weekend and set to stay here for one night. Because of the severe storm warning I decided to call and find out if they had some kind of cancellation policy in place due to the weather issues. First of all, I couldn’t even finish my first sentence. The minute she heard the word “weather” she gave me a spill about not being to tell me any weather info because she’s not a weather forecaster and went on to tell me what I should do or where I can go to check. I told her I wasn’t calling because of that and know where to go get information, thank you very much! Anyway, she did tell me that all prepaid reservations have a 14 day cancellation policy so there will be no refunds even if you’re unable to get there because of extreme weather or issues caused by it. These are the type of reasons why I have stayed away from these type of hotel class. Poor customer service and policies in place. Such a difference from my conversation with someone at Tamarack Lodge this morning who took the time to address all my concerns and in the end said, they will do right by their guests if any problems arise because of the the storm they are having right now. This will be the first & last I’ll consider ever staying at a BW property, if we even make it out there alive tomorrow. Thanks a lot! less
00gc, Director of Sales at Best Western Plus High Sierra Hotel, responded to this review
We are sorry you were disappointed in our strict winter season cancellation policy. As we publish our 14-day cancellation policy on all websites that states there are no exceptions due to the weather conditions. Since we are a ski resort we have these policies in place during most of our winter season and hope you understand. Thank you for your valued feedback.