Although hard to find given the Best Western sign is obscured from the road by renovations of a gas station in front of the facility, and tucked in behind it, we were rewarded for our efforts by way of our pleasant surprise by the quality of this hotel, and our double queen bed room. With plenty of parking, (some covered) and a few spaces large enough to accomodate our large Dodge Ram 3500 turbo diesel pickup, check in was a breeze.
While the woman at the check in counter that afternoon could have been friendlier, (we kind of went, "Uh oh....") (which is why we rated 4 stars as first impressions are everything); we were relieved to discover excellent customer service by most of the staff, especially another young lady at the check in counter the following morning who was incredibly customer service oriented, welcoming, and accomodating when we asked to extend our stay. Also an exceptionally friendly young man at the counter.
Kudos to the hard working cleaning staff; our room was immaculate, and they were most attentive to our needs throughout our three night stay and we were more than thrilled to leave a tip for them.
The hotel is undergoing renovations, but do everything they can to ensure the least possible inconvenience, and there were few. Apparently, the hotel is upgrading to deluxe status, but hopefully the room rates don't increase too much as they are already quite high.
Breakfast is outstanding, lovely dining room with a coffee/juice area, as well as a place to make your toast, or get muffins and scones, fresh fruit and cereal. Attentive cooks make your eggs to order, and expertly so! Delicious and perfect over-easy for me, my son had scrambled, my sister had poached. Floor staff in the immaculate dining room are super friendly, and engaging, so we always looked forward to our mornings!
We used the pool and hot tub once, clean change rooms and showers, and well-run facility!
All in all, a great place to stay and convenient to the highway, shops, restaurants, and anything else you might need. We loved our time there so much, we almost bought the company! Lol.
Thanks Best Western for coming through for us at this facility! less