If anyone watched the Seinfeld episode “No soup for you” this experience was relative to that. Here is what I posted on the Best Western survey page.
What I didn’t mention as it pertains more to travelers is if you are coming to the area for the first time as my family and I were and you are planning on a trip to Yosemite, DO NOT STAY HERE!! the distance from this hotel to the Yosemite valley is 2 hours. Don’t listen to them at the desk or at central reservation when they tell you 45 minutes, it is an outright lie. We just left and so I know.
The drive just to the Park ranger entrance to the park is an hour and then to get to parking near the lower falls is another hour. Granted the drive is beautiful, it is still 2 hours. Next year when we go we will stay nearer to the park entrance and there are plenty of lodging options to choose from. Besides who wants a good nazi at breakfast, which was my experience at the Best Western. Read below:
Upon checking in the room that was first given to us looked as though someone just left it; the beds were messy and there was an open fridge with towels sticking all out of it as though they were cleaning up a leak. Not a good first impression.
On the morning following checking in our little one started to feel sick and when trying to bring her breakfast to the room, I was stopped by an extremely rude Sergio from
Don’t stay here if you’re thinking it’s close to Yosemite, it is not. The drive to the Park ranger station alone is an hour and then another hour to Yosemite valley, where parking for the lower/upper falls, half done, and El Capitan are. Granted the 2 hour drive is beautiful, it is 2 hours. When we made the reservation we were told they were 45 minutes away. That is an outright lie. Below is the review I left on Best Western site regarding Sergio, the hotel kitchen staffer. Very disappointed
The kitchen staff.
Sergio, in the hotel kitchen attempted to stop me, I tried my best to explain that there was a sick child in the room that needs breakfast, and he was more than welcome to verify my breakfast ticket totals, he showed no empathy and no compassion and instead began to berate me in front of other guest.
The whole thing was embarrassing. I had to get stern just for him to finally back off. This is no way to treat a hotel guest. I’m disappointed that this behavior from staff is acceptable.
Will probably not book this hotel for our next stay, so no chance of making the situation right. What should have happened was a sincere apology along with the dialogue going something like this. “At Best Western, we aim to have all of our guest experience the best in hospitality. I will certainly report the lack of customer service received by one of our staff with our GM, in the interim please allow me to issue you reward points, which I hope will help appease the situation until our GM is briefed. “. This certainly should have been the case, especially since Sergio came at me from the restaurant and into the lobby with his voice raised in fromt of other guest and the young woman at the desk. She did nothing. less
00gc, Manager at Best Western Plus High Sierra Hotel, responded to this review
Thank you for taking the time to share your experience with us. Please accept our apologies for not meeting your expectations with your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We are also extremely sorry for the service issue you encountered during your stay. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure such incidents are not repeated. We hope you will give us another chance so that we can provide you with much better hospitality.