Full breakfast, friendly and a few nice touches.
We have tried a few hotels when we come to Mammoth for skiing. This is the one that we keep coming back to. I have so many reasons! The three biggest reasons are the generous cancellation policy (up to 48 hours and no charge), the full breakfast included and the super friendly staff. With a young kid who had a constant lung infection, we often had to cancel our trip because the elevation only makes his condition worse. Other hotels in the area charge, at a minimum, a cancellation fee. This establishment does no charge whatsoever if you cancel within 48 hours of the stay. The full breakfast includes yummy eggs cooked how you want, fried potatoes and bacon, all the toppings I could dream of for fresh oatmeal, and the standards such as toast, muffins, yogurt and fruit. The staff is super friendly. We have had accidents with our little boy, including having the stomach flu, only to be realized when we drove up to the hotel. We had to have sheets changed a few times and the staff was super nice about the whole thing. I don't really see the same desk clerks on my different visits, but also not on a day to day basis when I am there. It has been no problem at all and all the desk clerks have been personable and helpful.
Then there are those nice little touches, the complimentary bottle water in the room, the hot chocolate, hot cider, coffee left in the lobby 24/7. On top of this, this hotel is one of the most reasonable.
The rooms have been nothing but clean and tidy. Everything has looked well maintained and kept up. My husband and I have become sensitive to hotel beds, finding it difficult to find a comfortable sleep. We have had no problems with the beds at this Best Western. I left this last trip thinking - we are sure lucky to have found this place! less