Decent hotel, but not inexpensive
17/04/2019 T3079KDstevenb, Ashland, Oregon
We stayed here for a ski trip to mammoth mountain and it was on balance a pleasant experience. The room was clean and quiet and the bed was comfy. Breakfast was very good, with eggs cooked to order wh... more
We stayed here for a ski trip to mammoth mountain and it was on balance a pleasant experience. The room was clean and quiet and the bed was comfy. Breakfast was very good, with eggs cooked to order which was a definite plus. Although the on-site restaurant was closed during our visit, there are several decent eateries within walking distance. A couple of criticisms: First, we were not offered a room upgrade even though that is standard practice with Best Western gold members. Also, the clerk did not offer to sign us up for the current promotion, which would have been appreciated. The desk clerk at the next Best Western we stayed at was only too happy to do it. Next, the coffee maker was inside the dresser on a low shelf. We literally had to sit on the floor to make a pot of coffee. And since it was plugged in behind the cabinet, we couldn't move it. That was inconvenient. Otherwise, it was a good experience for about $150/night. less
00gc, Manager at Best Western Plus High Sierra Hotel, responded to this review
Thank you for the kind review of the Best Western Plus High Sierra Hotel. We are glad to know you liked your well-maintained room and our breakfast offerings. However, we are sorry for the service you received from our associates and for the inconvenience you had in your room with the coffee maker. We will share your feedback with our front desk team and will make sure we are more consistent in our service level. We appreciate your loyalty to our brand and look forward to welcoming you both back.