Not a good night
Property under construction in back, yet not mentioned on website. WORSE though was the cigarette smoke coming into our room through bathroom and closet in the middle of the night. EVEN WORSE, we wer... more
Property under construction in back, yet not mentioned on website. WORSE though was the cigarette smoke coming into our room through bathroom and closet in the middle of the night. EVEN WORSE, we were charged full price, no manager available, and then manager never called us back when we left message the next day. ABSOLUTE WORST, we are BW platinum members that use their hotels as we cross the country 3x per year!!!! AVOID!! less
bwhci, Manager at Best Western Plus High Country Inn, responded to this review
Thank you for taking the time to let u know about your stay. I am sorry to hear that your experience was not great. While the renovations to our property are complete we are still completing the landscaping of what will be a beautiful area with walking gardens, ponds, and gathering areas. We will look into adjusting our website to reflect the landscaping taking place. Thank you for making us aware of that.
I was even more sorry to hear about your experience with smoke coming through into your room. Our rooms are all non smoking so this is distressing to us on many levels, one that you experienced it, and two that a room was being smoked in. Thank you for letting us know so that we can look further into what caused that.
I am not sure which manager you tried to contact and I am sorry that whoever it was has yet to get back to you, but I would love it if you would contact me (Jennifer) with more information about your stay so that I can look into it further and help make this right for you. Our hotel phone number is 801 394-9474 and our email is email@example.com
We value our guests and we value your platinum membership and would love to have you stay with us again and have the experience we always aim to provide all guests. Thank you again for taking the time to leave your comments - they help to make us better.