Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

8179 Spruce Avenue, Rancho Cucamonga, California, 91730-3818, United States
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Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

Discover the best in lodging at this Rancho Cucamonga hotel -- offering complimentary breakfast, parking and shuttle. The highest building with mountain views that is really energetic in the daytime and very romantic at night. The Best Western Plus show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

Traveller Overview:
4.5 Rating: 633 reviews
Excellent 57%
Very Good 29%
Average 7%
Poor 3%
Terrible 2%
Rating

sorayarigor, wrote review 27/04/2020

Horrible experience

The air in the suite did not cool the room. We rented 2 rooms and both rooms were woken up multiple times by housekeeping staff by them knocking and even attempting to enter the room hours before chec... more

Owner Response
Heritage I, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are very sorry you did not have a good experience at the hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9094661111. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Rating

Storyteller752803, wrote review 07/04/2020

Location was great

Use hotel to work at Local Hospital due to Covid 19 - ask for ground floor room - so I did not have to wander hotel - was done! This hotel is close to all kinds of food and shopping! Clean and c... more

Owner Response
Heritage I, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your TERRIFIC review! YOU ARE AWESOME! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 9094661111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Rating

mhenner, wrote review 04/03/2020

don't stay here if your kids want to watch Sesame Street

Hotel has many TV channels but not Public TV don't stay here if your kids want to watch Sesame Street, Arthus or other kids programs or if you want to see nightly NewsHour and PBS documentaries, Oper... more

Owner Response
Heritage I, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are very sorry we do not have the PBS channel yet. We have an upgrade planned for August this year. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9094661111. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Rating

Patty N, wrote review 18/02/2020

Enjoy the Heritage Hotel

I enjoy the Heritage and the location is perfect and close to airport.I have stayed here numerous time when I come down to see my family and friends. I would recommend this hotel to others and will s... more

Owner Response
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AMAZING review! YOU ARE AWESOME! Thank you for making us your home in Rancho! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 9094661111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Rating

peterjohnantoncic, wrote review 11/02/2020

Great spot to stay

Excellent location, great staff, overall wonderful experience for my out of town travel. I couldn't have picked a better hotel and location. Any issues I had, the staff was more than happy to help. I ... more

Owner Response
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your WONDERFUL review! YOU ARE AWESOME! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 9094661111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario