09/01/2018 187lesterm, Bremerton, United States
My overall stay was very good. However the pillows were lumpy the bed to soft. and once again another vending machine out of order. The staff is mostly friendly, I do appreciate all of the upgrades. ... more
My overall stay was very good. However the pillows were lumpy the bed to soft. and once again another vending machine out of order. The staff is mostly friendly, I do appreciate all of the upgrades. The last few times I have visited on the weekend nights around 10 pm or so lots of men hanging outside the lobby drinking and making noise. less
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind review!
It is great to see you back again! We are very happy you have enjoyed the upgrades. I apologize the vending machine has not been replaced yet. I have contacted the appropriate person at a higher level to replace the vending machine. We have hosted two separate funerals in the past two weeks that may have been congregating in the lobby area. We are very sorry for the families loss. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones!
If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Operations and Sales manager
Best Western Plus Heritage Inn Rancho Cucamonga/Ontario