Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

8179 Spruce Avenue, Rancho Cucamonga, California, 91730-3818, United States
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Room & Rates

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Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

Discover the best in lodging at this Rancho Cucamonga hotel -- offering complimentary breakfast, parking and shuttle. The highest building with Mountain View that is really energetic in the day time and very romantic at night.

The Best West
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

Traveller Overview:
4.5 Rating: 627 reviews
Excellent 57%
Very Good 29%
Average 7%
Poor 3%
Terrible 2%
Rating

cherylz735, wrote review 13/01/2020

Woody

So beautiful and inviting. Everyone was very helpful. It was user friendly for my 87 yr old Father traveling with me. I would come back to this hotel if we were in the area. It was in a beautiful... more

Owner Response
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AMAZING review! YOU ARE AWESOME! We can't wait to have you back! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 9094661111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Rating

linna62, wrote review 07/01/2020

Return visit

Location is awesome, hotel is clean, beds are comfy and breakfast is good. Our only negative comment is the vending machines that don’t work and needing lots of singles to purchase water. Most hotels... more

Owner Response
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your WONDERFUL review! YOU ARE AWESOME! We always make sure we give out a free snack bag to every Best Western Rewards member which includes water. It is free to sign up for at the front desk. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 9094661111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Rating

Spotbanana, wrote review 30/12/2019

Disappointing

We had to stay here unexpectedly due to bad weather on the road. Phoning in and making a booking was a 25 minute ordeal with a call Centre. Upon arrival, the desk staff were more interested in chattin... more

Owner Response
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 9094661111. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Rating

Anthony R, wrote review 29/12/2019

Stuff Happens!

Before I list the two problems that made my stay less than excellent; I want to first praise the remarkable customer service provided at the hotel. The people at the front desk did the absolute best ... more

Owner Response
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your VERY KIND review! YOU ARE AWESOME! Thank you for the great compliments about Nathan and Mitchelle! I apologize for the issues with the heater and the business center. I have alerted our maintenance team about the issues and they will correct them ASAP. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! Happy new year! If I can be of assistance in the future, please don't hesitate to contact me at 9094661111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
Rating

Robert D, wrote review 28/12/2019

Love Best Wesrern

When ever I come to the Ontario or Rancho Cucamonga area I airways stay here. The staff and hotel are the best Jon the area. The value is good for the price they charge. It is not far from the airport... more

Owner Response
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your SUPERB review! YOU ARE AWESOME! We are always happy to have you back at the hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! Happy new year! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario