Wonderful staff - saved me!
31/08/2018 Elise s, Hayward, California, United States
I can't say enough about the staff here. Nathan - you are the best. I lost all my ID and cards the day before my trip. Even though I was able to get through security at the airport and everything e... more
I can't say enough about the staff here. Nathan - you are the best. I lost all my ID and cards the day before my trip. Even though I was able to get through security at the airport and everything else, my originally booked hotel would not honor my reservation - even with an offer of cash and other items showing name and picture. I was out on the street. I am a rewards member at Best Western Plus so I contacted them and they said come right over. Nathan, and the Best Western Heritage saved me. 66 years old, crying, no hotel, no car! Not only did Nathan get me a nice room, he checked my points and I was able to get the room for free. Yay! Customer service alive and well at the Best Western Plus Heritage Inn. Thank you so much. less
Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AMAZING review!
I am very happy to hear Nathan took great care of you! We strive to treat our guests and each other as we would want to be treated. We are very fortunate to have wonderful staff members such as Nathan. I will be posting your fantastic review for all of the staff to see! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones!
If I can be of assistance in the future, please don't hesitate to contact me at 9094661111.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Plus Heritage Inn Rancho Cucamonga/Ontario