Could us some customer service training
The front desk person was unfriendly and unhelpful. Couldnt find our rewards member info and had a bad attitude. Seemed clear she did not like her job. I should have wondered about the place when i no... more
The front desk person was unfriendly and unhelpful. Couldnt find our rewards member info and had a bad attitude. Seemed clear she did not like her job. I should have wondered about the place when i noticed the tall fence around the parking lot that wrapped around the back of the hotel. Observation suggests not the safest neighborhood in the city. Breakfast in the lobby area was a total bust. Coffee machine kept turning off. The milk machine was out, as was the yogurt dispenser. Different front desk person, same general attitude. "i don't know how to change it and not sure when the staff is coming in that does". PS there's a MacDonald's nearby. Avoid this one if you have a choice. less
Hotel Manager, General Manager at Best Western Plus Heritage Inn, responded to this review
Thanks for staying at the Best Western Plus Heritage Inn.
Our apologies for the lack of professionalism with our staff.
We understand the importance of staff hospitality and its impacts.
The breakfast and amenities also will be improved.
We will investigate and deal with the concerned staff and manage them to become guest friendly.Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay.