Best Western Plus Heritage Inn

10521 East Freeway, Houston, Texas, 77029-1926, United States
based on 184 reviews Trip Advisor Logo
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Best Western Plus Heritage Inn

Welcome to Best Western Plus Heritage Inn, Houston, I-10 East

Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel.

Are you looking for great hotel amenities and a conve
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
10521 East Freeway, Houston, Texas, 77029-1926, United States

Reviews of Best Western Plus Heritage Inn

Traveller Overview:
3.5 Rating: 184 reviews
Excellent 30%
Very Good 32%
Average 14%
Poor 12%
Terrible 9%
Rating

josephalaniz2003, wrote review 11/06/2021

Elevator Death trap

Elevator is a death trap waiting to happen. My daughter waa terrified and we had to use the staircase each time to thw 3rd floor. 3rd floor smells like urine, enough to make you gage. Staff is frien... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Joseph, Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
Rating

brociagarcia, wrote review 30/05/2021

This place did not disappoint

This place delivered exactly what they advertised. First hotel I’ve ever stayed at that DID NOT smell of cigarettes. There’s plenty of food options within walking distance. The surrounding area felt s... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.
Rating

747cbrown, wrote review 24/05/2021

Great hotel

This was a nice hotel, clean friendly. amenities stores etc nearby, the staff was very friendly. the rooms were nice and clean. the hotel located in a easy to reach location. loved the pool was nice a... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.
Rating

Jim L, wrote review 06/11/2020

Could us some customer service training

The front desk person was unfriendly and unhelpful. Couldnt find our rewards member info and had a bad attitude. Seemed clear she did not like her job. I should have wondered about the place when i no... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Jim, Thanks for staying at the Best Western Plus Heritage Inn. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. The breakfast and amenities also will be improved. We will investigate and deal with the concerned staff and manage them to become guest friendly.Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
Rating

nikkic342020, wrote review 08/07/2020

DO STAY HERE

Staff is unprofessional and the TV does NOT work up to standard. Always glitching and and turning itself off. The overall quality of the hotel rates CHEAP!!! THE SERVICE RATE IS BECAUSE OF THE LADIES ... more

Owner Response
Rahul Gandhi, Owner at Best Western Plus Heritage Inn, responded to this review
Hello Nikki, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to several issues and bad guest service. Our team will check where we went wrong and will take corrective actions for maximum betterment. Kindly note and give another chance to offer you a nice stay. We shall appreciate your kind understanding. Sincerely, Hotel Manager.