Best Western Plus Heritage Inn

10521 East Freeway, Houston, Texas, 77029-1926, United States
based on 180 reviews Trip Advisor Logo
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Best Western Plus Heritage Inn

Welcome to Best Western Plus Heritage Inn!

Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel.

Are you looking for great hotel amenities and a convenient location clos
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
10521 East Freeway, Houston, Texas, 77029-1926, United States

Reviews of Best Western Plus Heritage Inn

Traveller Overview:
3.5 Rating: 180 reviews
Excellent 30%
Very Good 33%
Average 15%
Poor 11%
Terrible 9%
Rating

nikkic342020, wrote review 08/07/2020

DO STAY HERE

Staff is unprofessional and the TV does NOT work up to standard. Always glitching and and turning itself off. The overall quality of the hotel rates CHEAP!!! THE SERVICE RATE IS BECAUSE OF THE LADIES ... more

Owner Response
Rahul Gandhi, Owner at Best Western Plus Heritage Inn, responded to this review
Hello Nikki, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to several issues and bad guest service. Our team will check where we went wrong and will take corrective actions for maximum betterment. Kindly note and give another chance to offer you a nice stay. We shall appreciate your kind understanding. Sincerely, Hotel Manager.
Rating

Mr G, wrote review 20/04/2020

Great value for the price

Really good location!! Conveniently located on the side of I10 and several restaurants. The rooms are well kept and very clean, property is in very good conditions and the staff is very friendly an... more

Owner Response
bestwesternhoustontx, Hotel Manager at Best Western Plus Heritage Inn, responded to this review
Dear Mr.G, Thank for your stay at the Best Western Plus Heritage Inn. We are really inspired after looking at your generous appreciation of our hotel and services. Hope we lived up to your expectation. We are privileged to host guests like you. Please give us opportunities to serve you again. Sincerely, Hotel Manager.
Rating

Anamares1081, wrote review 20/03/2020

Not very pleased

Was asked to leave a $100 deposit which to my knowledge i have never done that. Been a member for 4 years first time i have been asked to do that. I made a reservation for a King size suite and got a ... more

Owner Response
bestwesternhoustontx, Hotel Manager at Best Western Plus Heritage Inn, responded to this review
Hello Anamares, Thanks for the stay and the feedback. We are disappointed that certain things caused you dissatisfaction. The 100$ deposit is a caution money,which is published and refundable. We regret the room choice mismatch.We will check and correct it in furture. We request your understanding and future visit. Sincerely, Hotel Manager. Best Western Plus Heritage Inn.
Rating

Imatjnkns, wrote review 28/02/2020

Disappointing

Although this establishment has clean rooms, this only made the stay bearable. There are limited eating options nearby. The $100 hold fee for incidentals was more than the room rate. It speaks to the ... more

Owner Response
bestwesternhoustontx, Hotel Manager at Best Western Plus Heritage Inn, responded to this review
Hello Guest, Thanks for the stay and the feedback. We regret the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
Rating

Guide208165, wrote review 06/12/2019

Dale Arkansas

Was a Great Experience, Awesome Staff, nice and clean rooms, beds were very comfortable, Great value for the room. Bed were very nice and comfortable. Close to town and was surprisingly very quiet. ... more

Owner Response
bestwesternhoustontx, Hotel Manager at Best Western Plus Heritage Inn, responded to this review
Hello Guest, Greetings from the Best Western Plus Heritage Inn It is really incredible to see your positive feedback. Our team is very much delighted with your appreciation. Glad to see that you very much liked the location and the stay. We eagerly await you to welcoming you again. Regards, Hotel Manager.