Best Western Plus Heritage Inn

I use to really enjoy staying at this hotel but within the last couple years it's gone way down. From the homeless people hanging around the hotel being loud and destructive at night, to the room's not being cleaned well and up kept right, plus the sad Togo breakfast bags you pick up since covid-19 makes me consider ever staying here again honestly. Everywhere is just gross there they need to clean up the inside and straighten up the bum activity outside before it's too late! less

It appeared that the bedsheets needed to be replaced in our room. The housekeeper was contacted and sheets replaced. The hallway smelled like marijuana and the parking lot had debris scattered through out! less

Hot breakfast replaced by sugary sweets. Absolutely no service cleaning room. Staff rude and unhelpful. Police called everyday. Shadiest location possible. There are zero security cameras. Roving security personnel useless. Found bag of dope in the parking lot, fiends and zombies roam the grounds. Horrible smell in hallway had to inform front desk someone might be deceased in one of the rooms. Friend got car window broken after second day. 5 cars were hit that day, another 5 a couple of days ago. Witnessed 10-15 cops carry one dude away and his duffle bag. Keys stop working at any given moment. I even tipped housekeeping after first cleaning. This within first month can't wait to see what next month brings. Coming from a United States Marine. Semper Fi. less

my car window was smashed and everything of value stolen. Most awful was the antique Chinese lamp from my grandmother-more than 100 years old. Also 40 years of old photos in scrap books I was bringing for my daughter's birthday celebration. Bottles of wine clothes and musical instruments for my grandsons. and Staff did not see. to care. Police department taking the report Said this place has LOTS OF CRIME and management does nothing!! The thieves had from 11 to sunrise so no reasonable security checks. less

The reason I gave 3 stars is because the manager was willing to reverse the room charge after my mother took the manager on a walk-through of the hotel itself on the morning of check out. He was trying to fix things along the way... The sink stopper wasn’t working. The A/C wouldn’t cool down enough. The ice maker on the 2nd floor wasn’t working. The hallway wasn’t vacuumed nor the trash picked up. Not all the key card doors were working. The complimentary coffee was good, but the staff never left stir sticks with cream and sweetener. During Covid19, most hotels (like aircraft interiors) are kept especially clean and tidy. This Best Western Plus didn’t pass even pre-pandemic inspection. I was grateful for the “hotel cat” wandering near the pool. Cats are good for keeping vermin at bay. less