Don't judge a book by it's cover
10/10/2018 mcgrathroberta, Santa Cruz, California
First impression was...whoa! These people really know their stuff (front desk). Check in quick and informative. Got the key...tried to enter property near my room.. Key doesn't work. Called front ... more
First impression was...whoa! These people really know their stuff (front desk). Check in quick and informative. Got the key...tried to enter property near my room.. Key doesn't work. Called front desk. Clerk came out with new key. Her key doesn't work either. At this point it is determined that the gate entry is defective. So, had to move car (disabled) to another area and enter from there. I was never told if the gate was fixed. Room is great! Overlooking the pool! Wow!! However, young'uns in the pool area kept me up til midnight. I was told pool area closes at 10p. I can't use A/C so left the slider open for fresh air. Took me three front desk calls, and 45 minutes, until someone got the young'uns out of the pool area so I could go to sleep...they were noisy. The cobbled, red brick road, (the walk way around the property) was a bit of a hazard for an older person with balance problems. Also, the laundry carts moving around after 11P kept me awake...thump, thump, thump! Also, checked the cleanliness of the hot tub. OMG!! Scum and filth! No way was I going to use it. At check out, good thing I looked at my receipt before I left...overcharged $35!! The breakfast was okay. Although better than continental, no seasoning. I would return to this property, now that I know what to watch out for, and will have a much better experience! Oh, BTW: bring your own pillow. The "cutsy" small, square pillows are not functional for sleep!! less
BWStockton, Manager at Best Western Plus Heritage Inn, responded to this review
We are so very sorry you did not enjoy your stay and we hope to earn back your business.