Best Western Plus Heritage Inn

We’ve stayed at Best Western hotels in the past and had decent to good experiences. This, by far, was the worst. We picked Best Western Stockton because it was the closest to my family. I should have stayed at the next closest hotel. They have a smoking policy but our room and halls wreaked of cigarettes and marijuana. The halls had no ventilation. The room - leaking toilet, sticky carpet in a few areas, stains on the bed cover, jewelry left from previous guests in plain sight. This was the least enjoyable trip I have taken with my family. I will never stay there again. less

Our company had at least five employees stay at this hotel. We all had problems with bugs (earwigs and cockroaches) and the rooms smelled like old cigars. There were people loitering in the parking lot at all hours of the day. One of our group had to change rooms twice. The cockroaches were so bad we joked that we should arrange play dates for our cockroaches. less

This is one of the worst hotels I’ve stay at in Stockton for numerous reasons. First of all, there’s a very strong and deep apathetic approach to the venue from the staff and guests’ perspective. Next, there is massive deferred maintenance on the property from irrigation leaks to sloping stairs due to settling issues. There is trash, clothes and cigarette butts all over the property. Guests block the drive way and don’t care if there are in your way. On top of this, guests are doing drugs, smoking pot inside the hallways and slamming doors at “Zero Dark Thirty,” resulting in “Disturbing the Peace” and not being able to get any sleep after a long and hard day at work. There are bugs, flies and other critters in the rooms and the remote control doesn’t work for the TV, forcing to watch only one channel. I am never staying here again! less

Very well satisfied for what I needed for my short stay I could have actually moved in if I had enough time and money it was very well furnished and enjoyable! Food 4 less is a one minute walk away!!!!! less

The team at this Best Western was very friendly from the front desk to the cleaning personnel. They made me and my partner feel welcome. The only problem I saw was that it is a non smoking building and the entire hallways smelled like smoke. less