Unwanted visitor in the room
03/07/2019 ThangLien N,
Stay here for my son baseball tournament. Our experience was horrific. The smell on the hallway to the room stinks. First night we seen spider hanging above ceiling about to drop down on our bed. ... more
Stay here for my son baseball tournament. Our experience was horrific. The smell on the hallway to the room stinks. First night we seen spider hanging above ceiling about to drop down on our bed. The following day I found another visitor, this time is a black spider by the sliding door of the closet. Third, Another spider in the restroom. I email and give my feedback to the hotel, but haven't heard anything back from them. Another big disappointment. To make matters worse, our room was close to the front lobby, which had motorcycles (2) at the time of our stay. Not only that it is at the end of the exit door where I can hear door slamming as early as 4am. Finally, either their customer or by standard coming to pick up or drop off guests. A male African wonder back and forth between his passenger and his drunk for at least 10 minutes. Ruthlessly blocking when he sees my husband backing up with in a huge car trying to get out to drop our boy off for baseball game that morning. Even when I politely asked him after 5 minutes of trying to back out of a parking space. I said "Sir, can you please move out so he can back out. You're blocking his way" The man try to pick and fight and you know what comes out of his mouth. Instead of moving when he specifically block people way. That driveway is narrow and can only fit 1 car at a time. I went to the front desk and told them what happened and let them deal with this angry and crazy man. (This was the only positive about the place). In addition to all these crap I have to dealt with, but I wasn't going to let these ruin our stay. Last, after the 1st night, the hotel ran out of towels, I asked the housekeeper that goes to other rooms to clean and even the office. I was told they were out of towels, but will bring some to our room. Well, we never got our towel replacement. I had to go out and buy towel is ridiculous. I felt like if they actually cares about their guests, Hotel manager should have inspect sanitary. The health department should go out and do an inspection on the property of their cleanliness. With that many spiders, something is definitely not right. less
Companion11188526548, General Manager at Best Western Plus Heritage Inn, responded to this review
Good Morning ThangLein N,
Thank you for taking the time to share about your recent stay with us. We are so sorry to hear about what happened during your stay. Can you please reach out to me? I would love the opportunity to chat with you further and make this right.
Thank you again,