Best Western Plus Heritage Inn

Over all the stay was exceptionally and had great customer service the rooms were very clean all the appliances a worked they even Applied me with a new room and deactivated the old on right away u because mine was misplaced I will be returning for sure less

...because we can't know for certain. But we didn't think the sheets in our beds (two queens, my husband has a sleep disorder so this is generally our best option) had been freshly laundered. They were very worn and very rumpled the way my own sheets look at home after I've slept on them for a few days after putting on fresh sheets. Hotel sheets, laundered commercially and 'ironed' in the process of huge industrial stacks, never look like that. We stay in 10-12 different hotels per year, and of course we change on our own sheets at home. We know what fresh sheets look like. Which makes other things a bit of a moot point. Lots of rickety issues with the building in general due to age. Heavy doors that slam on your butt, an elevator that rumbles like a dinosaur, and the like. One advantage to age, though, in these Corona Virus times--individual room air conditioner/heaters, so you're not on a shared air supply with other guests. Great front desk, though. Stephanie was very kind and helpful. less

Don’t feel safe here Very seedy area and the smell of cigarettes and pot are through the first floor! The rooms are fine but concerned about walking down the street in daylight. Would never stop here again and I am a best western member! less

i been to best western plus front desk was nice i enjoy staying here this hotel good breakfast and clean toilet and shower i will go here again i enjoy it by my self there are friendly and staff are nice less

The front desk agent was very friendly and efficient. She was engaged in our transaction the entire time and I could tell she was busy, there were a ton of people in the lobby but she was nice and focused on getting me checked in less