Best Western Plus Heritage Inn

People live there, Family living right above us with kids very noisy they are nervous being in there and around this place with my 10-year-old daughter, Dirty on the outside cars been parked in parking lots several months have all kinds of cobwebs on them just felt very uneasy less

This hotel is filled with unhoused people who are loud, smoke weed, and don't wear masks. The breakfast was gross. In addition, the beds was rock hard and the breakfast is over at 8:00 am even on the weekend. Plus, the front desk didn't know how to use my gift certificates. I will never come back and will be contacting the BW management. less

We have stayed at many Best Westerns over the last 15 years on our drive from WA state to AZ for the winter and coming back in the spring. Our experience at the Best Western Plus Heritage Inn in Stockton was the worst ever! I did regret that I used 40,000 points but after my review to the hotel they did refund my points. At 8:30 pm we were tempted to check out, forfeit my points and drive further north but we had already been on the road for over 12 hours. When they sent us to our room there were people sitting & smoking on their deck. One woman was standing by the sliding door between her room and the outside smoking as well. You could smell "left over cigarette smell" inside the building and the room where we were suppose to stay! When we got to our room there were hairs on the pillow. We went back to the desk and I said I thought this was a non-smoking hotel! She sent security to investigate and when they came back they said they couldn't smell anything. Well, maybe they smoke and that is why! We got changed to another building. Now it goes down hill even more! I will share the pictures of the blanket that was on the bed. It had a big worn hole plus stains that were unbecoming to anyone! The sheets were on the yellow side and the towels had stains as well. Where the laundry was there were white pieces of paper or lint all over the hallway. Our daughter's room had stains & holes on the blanket and chairs as well. No offense to the cliental that stay there but they smoke cigarettes, pot and God knows whatever else they do! The next morning we read a review on Trip Advisor which said it was a hotel for people that do drugs and for prostitutes! My main concern was the cleanliness and the condition of the bedding especially the blanket! I was appalled that a Best Western would ever be in this condition. Finally, we couldn't eat the food the next morning because it wasn't any good. less

I have stayed at many Best Western hotels and never experienced anything like this. We had driven for 12 hrs to visit family, we checked in at 6pm, dropped our bags in our room and went to visit family. There were 2 reception clerks at check in, the person we had was helpful, the other was rude to customers and sat about avoiding work despite the line of customers. The parking lot was sketchy and covered with garbage. Because we were with family we didn't get to explore our room until 11pm.Our room had a king bed but 3 small pillows ( throw cushion size), the fridge had no shelves, there was no hand towel or face cloth, there was someone's hair in the tub/ shower. The room smelled of cigarettes and weed The throw lock on the door didn't work, there were supposed to be 2 ice machines in the building, one was broken the other was missing. As it was so late and we were both dead tired we just decided to suffer through it. Needless to say we did not hang around in the morning to risk breakfast so we can't comment on that. less

Hotel is not in a good area. They do the best they can, using private security and gating off all exterior access to the property, but the parking lot was pretty sketchy. You can tell this was a great place back in the day. The rooms desperately need a refresh. The mattress was old and lumpy and the room smelled of stale smoke and too much air freshener. Not the hotel’s fault, but it was noisy all night long. less