Best Western Plus Heritage Inn

This hotel is becoming a motel and putting new management to bring this place back to the way it was 5 years ago.. RULES this place needs rules and needs ground keepers to keep it clean... stop letting people hang out in the back area less

Had to change rooms due to overwhelmingly cigarette and pot smell. Dark parking lot. The only security guard I saw walking down the hall had no mask and didn't care about the smoking smell. Walked the dog in the adjacent neighborhood which was fine until a drunk messed up guy tried to stop us. Never staying here again. Couldn't wait to leave. less

This hotel is the worst place and the last time that I booked any kind of reservation with him and I've been booking hotel stays for the last year and my recent stay which was in October of 2020 this hotel has turned into a disgusting crime infested place worse than Motel 6 they have no security cameras and their hired security guards while this is put it this way they walk around smoking weed and then going to the car and just fall asleep great security joke as night falls you her nothing but gunshots ambulance police sirens lights flashing inside the room even though your curtains are closed you have all of these people staying at these hotels are all gangsters and things and drug dealers that's what you get at your stay at the Best Western Heritage Inn and their management well he is a real jerk he has no heart and is a very foul man who would throw out a family and not hear you but to listen to these criminals who are not even supposed to be in the hotel now what kind of crap is that and as far as I'm concerned the front desk really got to get it together having to wait for 45 minutes just so they can figure out what's going on even though the reservation I booked ahead of time online and I've done this the same way each time I stayed there, they still did not know what they were doing and had me waiting forever just to check in as we were very tired and wanted to go to bed at that I asked the woman if my daughter could use the bathroom and she said you have to wait to have somebody walk you to there after the 45-minute wait for her to try to check me in, very unprofessional and very rude. girls need some better training, management really go back to class and learn some customer service skills because you guys are horrible and this breakfast on-the-go what a joke and apple a water and a little muffin that was stale for the price you guys ought to be leave it to the imagination I guess so to everyone if you like your car broken into windows busted out having to hear bunch of gunshots right above and cops all over in front and back of the hotel traffic and panhandlers then this was the place for you that's too bad you guys let yourself go way down in this community ghetto fide less

Never gave me my refund for the room i couldn't make it to due to being stranded on the side of the freeway................................. I am very disappointed in how they handled the situation they told me twice they would give me a call and never followed up on the situation less

The reviews stating that the area is sketch are right on. Other “guests” seem sketchy and randomly walking around. Parking lot is full off dirty dusty cars that haven’t been driven in a while. This will make it difficult for you as a paying customer to find a space. Room had not been vacuumed (pic below) as there were pieces of red licorice and other food on the floor. That worries me as it’s the time of COVID when everything should be EXTRA clean. Everything smells like smoke. It seems like a place for transitional housing for homeless which is not my idea of a great place to stay. less