Worst Best Western Ever
I have stayed at many Best Western hotels and never experienced anything like this. We had driven for 12 hrs to visit family, we checked in at 6pm, dropped our bags in our room and went to visit fami... more
I have stayed at many Best Western hotels and never experienced anything like this. We had driven for 12 hrs to visit family, we checked in at 6pm, dropped our bags in our room and went to visit family. There were 2 reception clerks at check in, the person we had was helpful, the other was rude to customers and sat about avoiding work despite the line of customers. The parking lot was sketchy and covered with garbage.
Because we were with family we didn't get to explore our room until 11pm.Our room had a king bed but 3 small pillows ( throw cushion size), the fridge had no shelves, there was no hand towel or face cloth, there was someone's hair in the tub/ shower. The room smelled of cigarettes and weed
The throw lock on the door didn't work, there were supposed to be 2 ice machines in the building, one was broken the other was missing. As it was so late and we were both dead tired we just decided to suffer through it. Needless to say we did not hang around in the morning to risk breakfast so we can't comment on that. less
Shelly Stapleton, General Manager at Best Western Plus Heritage Inn, responded to this review
I am so sorry to hear about your stay. That is certainly not the experience we wish to provide. I would love the opportunity to chat with you further. Please give me a call when you have a moment. Thank you!