awful experiences times 2
noisy. shower sprayed all over the bathroom - dingy halls - seedy area. we arrived prepaid booking - they would not let us in because they could not ring credit card through for extra charges - they ... more
noisy. shower sprayed all over the bathroom - dingy halls - seedy area. we arrived prepaid booking - they would not let us in because they could not ring credit card through for extra charges - they tried 4 credit cards - obviously their system down - they had me call my credit card company even though 4 cards did not work - they would not admit error on their end - I offered $100 cash for sundries just so we could go to bed after 10 hour drive - no they would not accept they suggested we go elsewhere - even though the room was prepaid months ago - finally after 40 minutes she rebooted system at my suggestion and card was accepted - no apology. Terrible reception - terrible rooms - noisy breakfast area with two tv's blaring on two separate channels. lots of hotels to chose from.
on way back I spoke with manager - unfortunately we had booked this same place on our return trip from vacation - she offered some points - I wanted a complete refund. Never again. less
Companion11188526548, Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for sharing with us. I am so sorry that you did not enjoy either one of your stays with us. I hope that you will give us the opportunity to make this right. Please reach out to us at your leisure. Thank you again. I hope to hear from you soon.