Best Western Plus Heritage Inn

111 E March Ln, Stockton, California, 95207-5854, United States
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Best Western Plus Heritage Inn

Stay at this great Stockton hotel - amenities include complimentary full hot breakfast buffet and meeting facilities, near University of Pacific. The Best Western Plus Heritage Inn is a pet-friendly hotel committed to providing guests with friendly c show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
111 E March Ln, Stockton, California, 95207-5854, United States

Reviews of Best Western Plus Heritage Inn

Traveller Overview:
3.5 Rating: 836 reviews
Excellent 28%
Very Good 28%
Average 16%
Poor 11%
Terrible 14%
Rating

Sassydemon, wrote review 21/02/2021

Amazing stay for the cost

Stayed at this hotel for 5 days with my partner and it was really comfortable! We are long distance and typically stay at a motel 6 but we decided to check out Best Western and found out it was actual... more

Owner Response
Shelly Stapleton, General Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for sharing your experience with us. I am so pleased that you enjoyed your stay here with us. We cannot wait to welcome you back again next time.
Rating

nolteannya, wrote review 07/02/2021

Worst hotel ever

Worst hotel I ever stayed in. Very dirty, loud party’s all night. Did not feel safe. Whole place smelled like dirty pub.(weed,alcohol) Staff didn’t do anything to stop people from smoking and being lo... more

Owner Response
Shelly Stapleton, General Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for sharing your experience with us. I am so sorry that there was partying all night. We try very hard to ensure that does not happen along with the smoking- as we are a non smoking property. I am so sorry that was not your experience.
Rating

laceynicole757, wrote review 02/02/2021

Cleanest hotel, best management & wonderful staff!!

Best hotel in town and surrounding areas, this one is my favorite! Rooms are quiet and cozy, I always sleep so peacefully, they have the most comfortable beds. I’ve stayed here for months at a time, s... more

Owner Response
Shelly Stapleton, General Manager at Best Western Plus Heritage Inn, responded to this review
Thank you so much for sharing with us about your stay. I really appreciate all of the wonderful feedback. We are very lucky to have Tayler at the desk. She truly cares and that shows. We hope to see you again next time.
Rating

jt3e, wrote review 01/02/2021

Getting to your room

The hotel stay was fine overall but being my first time they could have explained to me how to get to my building. To get to building B you can cut thru the lobby. I had to get the security guard to h... more

Owner Response
Shelly Stapleton, General Manager at Best Western Plus Heritage Inn, responded to this review
Thank you for sharing and complimenting our security team. I am so sorry that we did not give you better instruction or offer you a map to your room. Our property is large and I can certainly understand that frustration. I will be sure to share your feedback with my team.
Rating

JGom11, wrote review 28/01/2021

Wish I could give less than a 1 star.

Unfortunately because of my emperience during this stay I will no longer be using any Best Western property. I don't expect much from any hotel however, this was a very dissapointing stay. Many servic... more

Owner Response
Shelly Stapleton, General Manager at Best Western Plus Heritage Inn, responded to this review
Good Afternoon- WOW I am so sorry to hear about your experience with us. I can imagine how disappointing that entire thing must have been. I can assure you that is certainly not what we would hope for. The storm during your stay did happen to cause power outages through the entire city of Stockton for multiple days. We were without power here luckily only about 18 hours. I am so sorry to hear that you missed a business meeting. Several of your experiences are concerning and I would love the opportunity to chat with you about it further since I have not been able to do so. Please do give me a call at your earliest convenience. I look forward to hearing from you soon.