A Good Motel Fails to Deliver
15/01/2019 John V, Salem
As we were moving our son to California we stopped at the Best Western in Stockton. It was raining and dark but as we pulled up the appearance looked inviting. However, the motel failed to deliver. Th... more
As we were moving our son to California we stopped at the Best Western in Stockton. It was raining and dark but as we pulled up the appearance looked inviting. However, the motel failed to deliver. The cost quoted us was far different than the cost we had seen when we checked on line for motels in Stockton. But given the time and weather we decided to stay. On entering our room the bathroom floor was not clean nor was there tissue in the bath room. My son has various allergies and lack of tissue to blow his nose was unhelpful. We all had reasons to be on the internet including work but there was no connection in the room. I went to the desk and asked if indeed the internet was working. I was told yes and was able to connect at the main desk but when IO went back to the room only a small distance, the connection failed.The beds were very comfortable and we slept well but the hot breakfast was disappointing since it was only luke warm. On check out the supervisor did make a small adjustment to our stay but in my opinion it was too little too late. Hopefully these issues will be corrected soon. less
BWStockton, General Manager at Best Western Plus Heritage Inn, responded to this review
Im so sorry we didn't meet your expectations, your input is appreciated, I will be speaking with my staff about the issues that arose during your stay, We do hope you can give us a second chance to make things right.