Beautiful place but in a sketchy neighborhood
09/08/2017 SuTune, Astoria, OR
Stayed here for the night while driving back home on the 5 fwy. Beautiful place. Huge. There were different buildings, so it was a little confusing to find our building and our room at first, and wher... more
Stayed here for the night while driving back home on the 5 fwy. Beautiful place. Huge. There were different buildings, so it was a little confusing to find our building and our room at first, and where we should park to be close to our building, but we got the hang of it. Very reasonable rate. Got a really balcony room overlooking the pool. Tried out the pool and hot tub right away. Very nice. Only complaint was a couple of guys sitting on their balcony blasting speedmetal music for all to hear! What the...? There were families down at the pool, people looking up at them puzzled, but they just sat there, hostile and uncaring. Wish security would have taken care of that! Just WHO are the type of people that would act that way, without any consideration for others? Honestly. Anyway, other than that, the hotel was comfy and clean. Bathtub was a little small and the water pressure not very strong nor the water very hot. Nice clean fluffy towels though. And, nice touch: a complimentary wine or beer at the bar off the lobby for every adult in your room. For dinner, we didn't feel like driving anywhere, and there weren't many restaurants within walking distance. Neighborhood didn't look very safe to walk anyway. There is a Food 4 Less across the parking lot we walked over to and picked up some frozen dinners. Customer base seemed to be all people from the Projects across the street. Coming back there was an odd homeless type guy hanging out in the exterior stairwell to our building, but we quickly used our key and didn't linger. I'm glad I had my husband with me and hadn't gone out alone like I was going to! If you stay inside the property (all protected by keyed doors) it's great. Their breakfast room was huge and looked more like a nice restaurant. The breakfast options were good, the usual things. less
BWLuciaPerez, Manager at Best Western Plus Heritage Inn, responded to this review
Thank You so much for the feedback, I am very pleased that you enjoyed your stay besides the pool incident, I do apologize that you encountered this situation. Usually security or any of our employees are always willing to address these types of events if and when we are notified, I assure you that we do not tolerate loud music especially when we get complaints from other guest. If there is anything that you would like to discuss i am very happy to help, please feel free to contact me. We hope to see you again!
Lucia Perez- Front Desk Manager