Best Western Plus Heritage Inn

Stayed at this hotel for 5 days with my partner and it was really comfortable! We are long distance and typically stay at a motel 6 but we decided to check out Best Western and found out it was actually cheaper than renting a suite at Motel 6. The interior is much more pleasant looking in my opinion and I really enjoyed the restroom. Only reason it’s not 5 stars is because the microwave heated really unevenly so it was a bit disappointing. We will definitely be staying here again in the future! less

Worst hotel I ever stayed in. Very dirty, loud party’s all night. Did not feel safe. Whole place smelled like dirty pub.(weed,alcohol) Staff didn’t do anything to stop people from smoking and being loud all night. No one had masks. less

Best hotel in town and surrounding areas, this one is my favorite! Rooms are quiet and cozy, I always sleep so peacefully, they have the most comfortable beds. I’ve stayed here for months at a time, so i can assure you that The price per night, the staff, cleanliness, hospitality and even their security is grade A. Tayler is always willing to go above and beyond to make sure your stay is as comfortable as possible, and the staff is equally as amazing. I’ve never had even the slightest issue here. less

The hotel stay was fine overall but being my first time they could have explained to me how to get to my building. To get to building B you can cut thru the lobby. I had to get the security guard to help me out after I went out the front to the right like they said and ran into a dead end. Security guard was super helpful less

Unfortunately because of my emperience during this stay I will no longer be using any Best Western property. I don't expect much from any hotel however, this was a very dissapointing stay. Many service providers (i.e. large restaurants, hotels/motels, and other merchants have forgotten that the customer is the back bone of their business. Everything about this stay was horrible. It all started when I tried to check-in. Imagine me thinking I had pre-booked the accomodations, with a confirmation number in hand, an email from American Express informing me that Best Western had charged $345.02 to my account, only to be told by the front desk person that I did not have a reservation. I just drove an hour from the airport to this hotel. I tired, and hungry and now I do not have a place to stay? Even after showing the woman behind the counter my confirmation number there was no record of it. She eventually did find that someone else was given my room. I can go on and on about this stay. Unfortunately I did not encounter anyone that exceeded my expectations. I do want to recognize your security guard and thank him for standing outside the door and smoking "pot" as he put it. Oh, I shouldn't forget the manager for being kind enough of allowing me to check-out early without charging me for the third night because I refused to stay since there was no power to building "B" and causing me to miss a business meeting so I could get back to grab my things to check-out. It freezing in that room and there was no hot water. From my understanding, the power was still out as of midnight. I should also mention those workers that nearly pushed me out of their way as they left the building. What a grand stay this was. {sarcasm} less